Contact Asiana Airlines Support

It’s a remarkable dereliction if duty to launch an app like this then do nothing at all with client feedback. This app and your website — where one goes when the app fails to deliver basic functionality — are complete disasters! Please know that this actually does cost you money. I need to purchase a biz class RT ticket on short notice for a meeting day after tomorrow. My corporate travel agent is gone for the day so booking myself. I logged into the app; it wouldn’t return dates, only an error message. I tried several times, closing and relaunching the app several times. I jumped over to the website and received the same message - thrice! I just booked on JAL though itinerary less convenient and more costly. I’ll give you another try. If same problems persist, I’ll switch to a provider who values their customers opinions more. Do yourselves a favor and fire this team. Bring in an advisor or team who knows what they’re doing.

This app is extremely bad and needs maintenance immediately. When I tried to make reservations it gave me an error message that the payment did not go through. I entered my info 2 more times and all 3 times got the same error message. Went to my email and turns out the payment did go through and I was charged over $5000. Had to call customer service to cancel 2 of the reservations. And when I try to view the reservations on the app, occasionally it won’t work, sending me back to the home page.

We are never flying this airline ever again. We spent so much money to fly by business class, and whole experiences were just complete nightmare. The food is horrible, business lounge were packed with crazy amount of people, and the flight was delayed 3 hours just to have more people on the plane by their connection flight. What a horrible airline! No wonder they are selling this airline to another airline. Please don’t book this flight.