Hersheypark app not working? crashes or has problems?

Hersheypark Status

Published by Hershey Entertainment and Resorts Company on 2023-11-07

Maximize your Hersheypark® experience with The Official Hersheypark Mobile App!
Find information on rides, attractions, entertainment, food, shopping, and more
for Hersheypark, ZooAmerica® North American Wildlife Park, and Hershey's
Chocolate World Attraction. Plus, navigate through the Park with our
customizable map and create an HPGO account to view personalized ride stats and
ride photos.

I have a problem with Hersheypark

Are you having issues? Select the issue you are having below and provide feedback to Hersheypark.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 1 Comments

By Matthew Johnson 1 year ago

Can't see wait times. Tells me all the rides are closed

Common dislikes about Hersheypark app

- The wait times listed in the app were consistently wrong, which can be frustrating for users.

- The pass members portal is useless and not user-friendly, with no quick links and everything acting as a link with an overlay.

Have a Problem with Hersheypark? Report Issue

Common Hersheypark Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Hersheypark app on iOS and Android devices. Solve all Hersheypark app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Hersheypark iPhone Issues and Solutions

Hersheypark iOS app crashes, not working, errors
Hersheypark iOS app network issues
Hersheypark on iOS has black/white screen

Hersheypark Android App Issues and Solutions

Hersheypark has errors/crashing/not working
Hersheypark server network connectivity issues
Hersheypark has black screen

Hersheypark iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Hersheypark app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Hersheypark app crashes or not working on Iphone (iOS):

Close and restart the Hersheypark app on iPhone
Update Hersheypark app to the Latest Version for iOS
Uninstall and reinstall Hersheypark iPhone app
Update your iPhone to the latest iOS version

Fix Hersheypark on iPhone unable to connect to server/internet connection issues::

To resolve Hersheypark network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Hersheypark black/white screen (blank screen) on iPhone:

Follow the Hersheypark iOS app troubleshooting guide Here →

Hersheypark Android App Issues and Solutions

Fix Hersheypark not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Hersheypark app issues:

Force Stop the Hersheypark App
1. On android, goto "Settings" » click Hersheypark app. » click "Force Stop".

Update Hersheypark to the latest version on PlayStore

Clear Hersheypark App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Hersheypark app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Hersheypark.

Fix Hersheypark unable to contact server/ Hersheypark internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Hersheypark » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Hersheypark » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Hersheypark on android.

Solve Hersheypark black/white screens issue on Android:

Follow the Hersheypark android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hershey Entertainment and Resorts Company, developers of Hersheypark.

100% Contact Match

Developer: Hershey Entertainment and Resorts Company

E-Mail: [email protected]

Website: Visit Hersheypark Website

About this app

Find information on rides, attractions, entertainment, food, shopping, and more for this app, ZooAmerica® North American Wildlife Park, and Hershey's Chocolate World Attraction. Maximize your this app® experience with The Official this app Mobile App! Plus, navigate through the Park with our customizable map and create an HPGO account to view personalized ride stats and ride photos. *Continued use of GPS running in the background may decrease battery life.