Contact Hersheypark Support
Published by Hershey Entertainment and Resorts Company on 2023-11-07 About: Maximize your Hersheypark® experience with The Official Hersheypark Mobile App!
Find information on rides, attractions, entertainment, food, shopping, and more
for Hersheypark, ZooAmerica® North American Wildlife Park, and Hershey's
Chocolate World Attraction. Plus, navigate through the Park with our
customizable map and create an HPGO account to view personalized ride stats and
ride photos.
How to Contact Hersheypark Customer Service/Support
Listed below are our top recommendations on how to get in contact with Hersheypark. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Hersheypark. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
100% Contact Match
Developer: Hershey Entertainment and Resorts Company
E-Mail: [email protected]
Website: Visit Hersheypark Website
Reported Issues: 3 Comments
By Richard8401
Skip it. App is useless for ride information.
Tried using the app in park for planning which rides to ride when. The wait times listed in the app were consistently wrong. 5 minute wait ended up being close to an hour. 20 minute wait was 45 minutes. 45 minute was more than 90 (we bailed because it was apparent we were in for at least another 90 - 3 hours?!?). So, not even consistently wrong, which would have allowed us to plus up the numbers reported by the app. It was utterly useless when rides were closed. No information why (weather, mechanical, whatever), and no ETA for reopening. It didn’t help that the disdainful teenagers running the rides couldn’t be bothered to share any information either. I may be spoiled by Disney and Busch Gardens, but it doesn’t seem like a hard problem to solve. Just poor expectation management.
By xavierbu
Useless for season pass holder.
While the map feature is great, the pass members portal is absolutely useless, and the least user friendly app I have ever used. If you want to check your season perks, or check into your season pass portal, you open the app, go under tickets, click “season pass log in,” then log in. Once inside the season pass portal, if you check perks, which there is never anything there, and then you want to go anywhere else under the season pass portal, and you have to log in again. There are 0 quick links, everything is a link with an overlay. It acts as if it’s more of a web based browser than an actual app. Please update to make the app more user friendly. Season pass members should be able to log in once and use the entire app.
By Ruiz-Nelson
Ride Times
Honestly, the ride times are not only inaccurate but misleading. On rides that say 20 minutes, multiply it by two. A ride like Rees’s Cupfushion was incredibly long. We tried during our Preview night and again first thing this morning. 120 minute wait, turned into nearly 3 hours. Not worth the wait. It messed up our day and plans at Hershey. I say, be accurate with the ride times and do something about these long lines. Speed up the entrance and exit times. It appears to be an issue all over the park. Empty seats on rides causing longer waits...
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