Hersheypark Reviews

by Richard8401

Tried using Hersheypark in park for planning which rides to ride when. The wait times listed in Hersheypark were consistently wrong. 5 minute wait ended up being close to an hour. 20 minute wait was 45 minutes. 45 minute was more than 90 (we bailed because it was apparent we were in for at least another 90 - 3 hours?!?). So, not even consistently wrong, which would have allowed us to plus up the numbers reported by Hersheypark .

It was utterly useless when rides were closed. No information why (weather, mechanical, whatever), and no ETA for reopening. It didn’t help that the disdainful teenagers running the rides couldn’t be bothered to share any information either.

I may be spoiled by Disney and Busch Gardens, but it doesn’t seem like a hard problem to solve. Just poor expectation management.

by Xavierbu

While the map feature is great, the pass members portal is absolutely useless, and the least user friendly app I have ever used. If you want to check your season perks, or check into your season pass portal, you open Hersheypark , go under tickets, click “season pass log in,” then log in. Once inside the season pass portal, if you check perks, which there is never anything there, and then you want to go anywhere else under the season pass portal, and you have to log in again. There are 0 quick links, everything is a link with an overlay. It acts as if it’s more of a web based browser than an actual app. Please update to make Hersheypark more user friendly. Season pass members should be able to log in once and use the entire app.

by Ruiz-Nelson

Honestly, the ride times are not only inaccurate but misleading. On rides that say 20 minutes, multiply it by two. A ride like Rees’s Cupfushion was incredibly long. We tried during our Preview night and again first thing this morning. 120 minute wait, turned into nearly 3 hours. Not worth the wait. It messed up our day and plans at Hershey. I say, be accurate with the ride times and do something about these long lines. Speed up the entrance and exit times. It appears to be an issue all over the park. Empty seats on rides causing longer waits...

by This Nickname Is So Creative

I like Hersheypark and there are many cool features. However, the part that I rely on the most is the ride wait times, and there have been multiple times where the listed time does not match with the actual wait. I am talking about drastic differences, like a listed wait time of 60 minutes when there is no line, or vice versa. It does not always happen like this, but often enough that I don't rely on the listed times. I hope that this feature can be improved.

by Pookstergirl

So far the experience has been fun. Sadly to get our all day drink cup I had to wait 45 minutes on a food line. When I approached order pick up they would not just give me the cups I had already paid for. Our first day we did a mobile order for lunch. When we were alerted it was ready, the person asked me what I ordered. I asked if he knew and he said no. What a waste of time. I have never had to stand in a long line just to enter a kids water play area. Too bad these little things don’t make it a great place.

by Maricelys93

Hersheypark really helped me with knowing about packages in the park and what to do around the park. However the “take me there” feature gets you lost and doesn’t take you to the location correctly. It takes you to a dead end. And the park map should have better pictures of rides so you know where you are as you’re walking. Please fix this. Maybe a better gps like go straight, turn left after the wave pool, your destination is to your right.

by Slank32

Really liked the "take me there" function of the map because the paper map is really not that helpful, particularly for non-ride locations. The one fairly important annoyance is that the wait times can be WAY off. It's likely more a problem with their system than Hersheypark , but we had rides that said they were 10 and 30 minute waits, respectively, that ended up 90 and 85. For the 85, it consistently showed 30 minutes for the entire 85 minutes. Maybe Disney's system has spoiled me, but it's difficult to plan accordingly when you can no longer believe any of the times.

by Fangstu

As far as ride wait times Hersheypark is very useful although not always accurate. It seems to update slowly. The map is helpful and it follows your location bringing up the nearest rides upon opening. The only thing I would like to see to make this a 5 star rating is real time ride wait times and a way to connect with family or friends through Hersheypark so you can locate each other while at the park. Like the way it tracks you on the map, your location could be available to approved family or friends.

by EarltheCat

Just came back from a 3 day vacation to this app in June, 2019.

Hersheypark itself is very good, especially since the park is so compacted with rides, that it is sometimes tough to find a ride’s entrance. The “Take me there” tab is very useful.

The Park Map is useful, but tougher to read on a smaller screen phone.

Our complaints are with the Ride Wait Times tab and park wifi internet service.
The Ride Wait Times tab would go down very often/not be available, so you could not get updated info about any ride wait times. When the tab worked, the wait times were mostly accurate.
The park wifi was horrible. Very spotty and seemed to go down often. The busier the park attendance became, the worse the wifi seemed. It was easier to use my cellular service.

by JenJenDC

App was buggy for me earlier today as I tried to figure out which rides I wanted to hit. I had to lose and reopen at least twice before it would let me set up my to-do list.

As others have said the wait time info was not accurate for most of the rides but pretty close for a couple of them.

I think it needs a tutorial or I needed to find it because I could not figure out how to pick a spot on the map and get walking directions to it but reading other reviews it has that functionality.

by Shmayo92

The park was very clean and the rides were excellent. The food was great also. Since we are from Orlando and have been to Disney multiple time the only complaint I would have would be not maximizing the ride capacity. Especially with some of the wait times. If there were 2 or 3 seats available for a ride no one asked for a party of 2 or 3. Everyone was nice but some employees were not interested in customer service. Noticed a lot of younger employees and that could be the reason why. Spending years working in customer service I get it but it’s still your job. But overall I love the park! We had a great time! Will definitely be back!

by Bri-bri-beeb

Very helpful when you're traveling through the park with kids. It makes finding where you need to go easier and quicker. No need for ruffling through your diaper bags trying to find that stupid map and then trying to find where you are while trying to keep track of your kids. Simple, effective, and elegant.

by Krislyca

Hersheypark shows all you need to know to get oriented easily and provides you with the best direction for the attraction and show you pictures if you wanna have an idea about the one you are looking for. Also displays and accurate wait time We use to meet in the exit of the attraction at the time estimate by Hersheypark .I recommend to install if you are visiting the park.

by Hockeydogs4

i have been coming to Hershey for about fifteen years, and it has always been a bit of a struggle finding directions and walking back and forth between rides to check wait times. Hersheypark has solved EVERY SINGLE PROBLEM. i not only know exactly where i am at any given point in time, but i know how long the wait is for laff tracks and it gives me time to ride the lightning racer while i wait for the line to cut down. Hersheypark also shows where the nearest bathrooms, places to get food and drinks and arcade games are. it started storming so Hersheypark was up to date on which rides were closed within seconds. and i mean SECONDS. if you’re coming to the park, DOWNLOAD THIS NOW. if i could give infinite stars, i would. great job Hershey, you freaking killed it.

by Tkap18:)

I love Hersheypark I use every single time I go to Hershey park I love every single feature of it’s just amazing I’m blown away I have no words for Hersheypark l love it’s amazing. I really recommend it I really do Hersheypark Hersheypark is just plain old fantastic I definitely recommend getting Hersheypark especially if you want to go Hershey park and no where everything is every food place ride water stuff everything GET Hersheypark it’s absolutely worth getting 😀

by Want To Play All Day

Hersheypark is amazing but when a ride it closed it dosent say why so I don’t know if the ride just needs some repairs or if it is is being taken out of the park. Like SkyRush it is my favorite ride but right now (August 2021) It is Closed and I don’t know if it is being closed for good because of the rumors or if it is just something they need to fix about the ride. Everything else about Hersheypark though is perfect

by Rob D. Father Of 3

Map functions worked well, overall very little wait times when we were at the park mid week, longest wait was about 45 minutes for newest ride but Hersheypark said 105 minutes. All the rest of the wait times were accurate. Map was a little busy with the various symbols but you could filter out the food, games, etc. Take Me There feature was nice feature that if you can read a map, was able to get you where you needed to go quickly.

by Lerdma69321

This was my first trip to this app so I had no idea how to find anything. We grabbed a map on the way in and remained lost most of the time. I saw a sign to download Hersheypark and it changed our entire visit! I was so happy to be able to find an attraction and hit take me there. Now I have a little blue line that I can follow directions to food, rides and restrooms. A few weeks as always are helpful. Hersheypark said a couple of rides were closed when they were actually open. Otherwise this is a great app. Thanks

by Mustafa Gilani

Ever since I’ve moved to Pennsylvania when I was boy even 1, my parents have been taking my sister and I. Now I’m 13 and each year we get seasonal passes as our family loves Hershey! We go each week and Hershey makes me feel so good and happy. I’ve had almost 13 years of memories there and I can’t wait for more!
Hersheypark helps my family and I so much!
The ride times are usually what we use however, they are very accurate and change when the line changes.
So that’s why I give it a 5 star and hopefully you and enjoy your experiences and this app!

by Missyg89

I absolutely love this app I’m from NJ and I don’t know why my friends go all the way down to Florida and waste all that money on Disneyland when this app is just a 2 and half hour drive and in my opinion is just the same if not better because it’s based on a chocolate theme! It’s got a ton of rides/rollercoaster and characters walking around and something new each year so you never get bored! I’ve been bringing my kids each year for the past 6years can’t get enough of it and Hersheypark is so helpful with getting tickets and helping find things around the park that I didn’t even know where there even after visiting so many times!

by Rydj007

I was just in this app the other day and Hersheypark wasted a lot of my time. The directions in the map wanted us to get off in the middle of a bridge which is, obviously, not possible. Also I relied a lot on the wait times listed in Hersheypark and they were wrong a lot of the time. A 10 minute wait turned into an hour. And a 30 minute wait was really 5. Hersheypark just needs updated more often with REAL wait times. Also the minimum wait time on Hersheypark was 5 mins which should be lowered to something that says "No Wait" or "<5 Minute Wait".

by Etown2010

Overall, the new version of Hersheypark is a HUGE improvement. It’s just missing one thing - a way to view only ride wait times, not all of the rides.

In the old app, it was amazingly helpful to be able to see wait times sorted by lowest to highest, but the new app seems to be missing this feature. Add that in, and it’ll be perfect!

by IToNeG

This application is setup very user friendly. A must for a park visit if U are still learning what it has to offer. This application tells U everything, park hours, show times, rides (which U can filter by type or size restrictions). Application can even be used to save your parking spot. Tells U all wait times of rides and best of all directs U on how to get to everything with GPS. Description of all rides and even video descriptions. Worked very well with no crashes!! I will be using on every visit.
Wish there was a way to create a list of rides you personally want to go on and check off as U go or have application direct you in the quickest walk to them or sort by ride current wait times.
Currently U can filter by type and rider size and it does auto sort by closest to farthest which is useful.