Virgin Atlantic app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️

Something else
40.0%

Not working
32.0%

Login
14.7%

Connection
6.7%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Virgin Atlantic Problems 😠👌🔥

- Takes forever to load even on the most recent iPhone

- Horrible UX design in general, like the main website, flow makes no sense

- Loses my passport, green card and personal details between flights so I have to enter them repeatedly despite flying four or five times a year

- Booking and search tools are inflexible to the point of being useless

- Still has random details of an old flight listed as 'upcoming' from December 2017

- Not written to be responsive to an iPad

- Will not turn and will not create page information to fit on the screen

- Does not allow Meal selection in the Meal and Wheelchair access

- Does not create any good feeling about app dev competence

- The website on iPad safari is also very restricted and not written with responsive architecture

  40 Reported Issues: 😵🆘🛟🚨📢

Siobhan Fullbrook
2024-11-04

App not working on iphone

Linda Coffey
2024-08-15

Continuous error code trying to check in

SSacks
2023-04-17

I have tried booking flights several times today after getting all the way to putting in CC info. Earlier I got an error message, this evening it's just booting me back to the beginning of picking flight times - cities, dates, passengers are already loaded in.

Barry
2023-03-08

Fly Ready App won't let me in to complete details. There are 9 in the party. It its working for an alternative booking and different party on same day.

Marlando Valentine
2022-12-07

I got GO12 message when trying to register for your app to add my airmiles

Todd Berman
2022-11-13

Cant create account keep gettin G012 error. frustrating since i booked through Delta and need flight onfo

Wendy Toms
2022-11-09

Trying to create flyers club, error G012, tried numerous times, still no luck Please advise as will be travelling In a few weeks

Lee
2022-10-28

Hi Trying to join the flying club but when I submit my details I get a error code GO12

Tony
2022-10-14

I am trying to creat an account on the app, but I keep getting a (G012) error message. What is the problem?

Bryan Jones
2022-09-29

Can't register with VA ready to fly, GO12; error message.

Rod Burden
2022-09-22

Can't register, keep getting GO12 error try again later. What's the solution?

Rajeev Gupta
2022-09-03

Hello my flying clum member and login I'd is below and I am not able to login to earn any miles Login id: arianraj@redacted Member id: 1055788101 Please help with my login. Every time I try, it says issue with login try contacting support. Thanks, Rajeev

Virna Alexander
2022-08-31

I can register on the app. Keep getting error G012

Fatima Teixeira
2022-08-09

App crashes ! Cannot access my details G012 - flight in less than a week

Hannah
2022-08-06

Issue 1) cannot log in to my booking online as the page only lets you half enter information before freezing and crashing. Issue 2) app won’t let me register for flying club - GO12 error message every time.

Robert Kelly
2022-08-03

I keep getting error code G012 when trying to set up my virgin atlantic account

Anna Katnik
2022-08-01

I keep getting G012 error on setup. Please help

Paula Harrison
2022-07-31

App keeps crashing. I’ve deleted and reloaded and latest software installed. What next ?

Terry Gaunt
2022-07-28

Same problem -- crashes after a few seconds

Terry Gaunt
2022-07-26

App crashes after 10 or so seconds

Ian Cousins
2022-07-26

Same problem as everyone else on here Error code G012

Louise Davies
2022-07-26

Tried to log into shops away - says no account found. Can log into account with same details. Trying to add accounts for my children. Each times says error try again later. Have tried multiple times over two weeks and still doesn’t work.

Eric Jones
2022-07-25

Trying to join Flying Club using App - GO12 error message at the end when you try to submit the details. Tried it on a laptop through the web site - also got error message saying unable to process request. if you Google it, you can find reports of this problem back as far as 2013!

Kendra A
2022-07-24

App crashes within seconds of opening! Tried restarting my phone, updating iOS, and uninstalling the app. Still no joy. Flight in less than a week and would love to use the digital passes but worried the app won’t work!

Kristan Murray
2022-07-13

Error code go12 what does this mean ?,

Glenn Johnston
2022-07-06

Trying to sign up for the app so my miles count and getting the g012 error

Sunil Francis
2022-07-05

I am getting the error message go12 after booking a flight and trying to sign up to the flying club.

Janice Cole
2022-06-30

I can’t get into my virgin atlantic app. It just freezes on my phone and iPad

Lisa Rangel
2022-06-29

Trying to join flying club and keep getting GO12 error. Please help. I would like my miles that I am flying from Kennedy to madrid, flight# VS3889. Thank you.

Andrew Dean
2022-06-29

The app on my iPhone 12 will not initiate its crashes and closes and has done for 4days now

Showing 1-30 of 40

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About this app

Check in faster and waft through security with your mobile boarding pass. • Save your boarding pass to your Apple Wallet - no need to print.  Search, book and manage your flights on the go.  The best experience in the sky, no matter which cabin you fly.  We update our app regularly to make it feel shiny and new.  When downloading the Virgin Atlantic app, you agree that your personal data will be processed in accordance with Virgin Atlantic's Privacy Policy which can be accessed via the link below or on our website at this app. com.