Virgin Atlantic app not working? crashes or has problems?

Virgin Atlantic Status

Published by on 2023-12-14

The best experience in the sky, no matter which cabin you fly. Search, book and
manage your flights on the go.


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problems reported in the last 24 hours

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Most reported problems

Something else
1,900.0%

Not working
100.0%


Reported Issues: 38 Comments

By SSacks   1 year ago


I have tried booking flights several times today after getting all the way to putting in CC info. Earlier I got an error message, this evening it's just booting me back to the beginning of picking flight times - cities, dates, passengers are already loaded in.

By Barry   1 year ago


Fly Ready App won't let me in to complete details. There are 9 in the party. It its working for an alternative booking and different party on same day.

By Marlando Valentine   1 year ago


I got GO12 message when trying to register for your app to add my airmiles

By Todd Berman   1 year ago


Cant create account keep gettin G012 error. frustrating since i booked through Delta and need flight onfo

By Wendy Toms   1 year ago


Trying to create flyers club, error G012, tried numerous times, still no luck Please advise as will be travelling In a few weeks

By Lee   1 year ago


Hi Trying to join the flying club but when I submit my details I get a error code GO12

By Tony   1 year ago


I am trying to creat an account on the app, but I keep getting a (G012) error message. What is the problem?

By Bryan Jones   1 year ago


Can't register with VA ready to fly, GO12; error message.

By Rod Burden   1 year ago


Can't register, keep getting GO12 error try again later. What's the solution?

By Rajeev Gupta   1 year ago


Hello my flying clum member and login I'd is below and I am not able to login to earn any miles Login id: arianraj@redacted Member id: 1055788101 Please help with my login. Every time I try, it says issue with login try contacting support. Thanks, Rajeev

By Virna Alexander   1 year ago


I can register on the app. Keep getting error G012

By Fatima Teixeira   1 year ago


App crashes ! Cannot access my details G012 - flight in less than a week

By Hannah   1 year ago


Issue 1) cannot log in to my booking online as the page only lets you half enter information before freezing and crashing. Issue 2) app won’t let me register for flying club - GO12 error message every time.

By Robert Kelly   1 year ago


I keep getting error code G012 when trying to set up my virgin atlantic account

By Anna Katnik   1 year ago


I keep getting G012 error on setup. Please help

By Paula Harrison   1 year ago


App keeps crashing. I’ve deleted and reloaded and latest software installed. What next ?

By Terry Gaunt   1 year ago


Same problem -- crashes after a few seconds

By Terry Gaunt   1 year ago


App crashes after 10 or so seconds

By Ian Cousins   1 year ago


Same problem as everyone else on here Error code G012

By Louise davies   1 year ago


Tried to log into shops away - says no account found. Can log into account with same details. Trying to add accounts for my children. Each times says error try again later. Have tried multiple times over two weeks and still doesn’t work.

By Eric Jones   1 year ago


Trying to join Flying Club using App - GO12 error message at the end when you try to submit the details. Tried it on a laptop through the web site - also got error message saying unable to process request. if you Google it, you can find reports of this problem back as far as 2013!

By Kendra A   1 year ago


App crashes within seconds of opening! Tried restarting my phone, updating iOS, and uninstalling the app. Still no joy. Flight in less than a week and would love to use the digital passes but worried the app won’t work!

By Kristan Murray   1 year ago


Error code go12 what does this mean ?,

By Glenn Johnston   1 year ago


Trying to sign up for the app so my miles count and getting the g012 error

By Sunil francis   1 year ago


I am getting the error message go12 after booking a flight and trying to sign up to the flying club.

By Janice Cole   1 year ago


I can’t get into my virgin atlantic app. It just freezes on my phone and iPad

By Lisa Rangel   1 year ago


Trying to join flying club and keep getting GO12 error. Please help. I would like my miles that I am flying from Kennedy to madrid, flight# VS3889. Thank you.

By Andrew Dean   1 year ago


The app on my iPhone 12 will not initiate its crashes and closes and has done for 4days now

By Will   1 year ago


No Points flights available for my flight 3 months out, so my masses of Points are the same value as monopoly money to me,and now no access to the app all day! What have i done getting into this trap of yours.

By Ellen shaffrey   1 year ago


Error message g012 when trying to join flying club

By Rebecca Moorcroft-Cook   1 year ago


I have been trying for weeks to access my flights and the web page lets me put in half the required information and then just freezes. I have tried on my laptop, phone and the app and none will work.

By Dwayne White   1 year ago


G012 error on the Atlantic app, need to find my booking etc. Been trying for about a week with the same error message each time.

By Simon King   1 year ago


Wow! Just seen the list of potential solutions to problems with this app! A pretty clear indication of just how useless it must be!!

By Simon King   1 year ago


Just signing up for credit card app. Go12 error comes up. With “OK”. No it’s not OK. A pretty bad start to a financial relationship if they can’t even get me started!!

By Daniel Christopher Young   1 year ago


Error message GO12 when trying to join Flying Club

By Neil Johnson   1 year ago


Hi, trying to join the flyers club as I am flying with you to the US in July. Error GO12 keeps appearing. Please advise.

By John johnson   1 year ago


Can't login and cannot join flyers club error go11 comes up

By Jolyon Neytzell- de Wilde   2 years ago


Hi creating an account on the app. error Code GO12 appears.


Common dislikes about Virgin Atlantic app

- Takes forever to load even on the most recent iPhone

- Horrible UX design in general, like the main website, flow makes no sense

- Loses my passport, green card and personal details between flights so I have to enter them repeatedly despite flying four or five times a year

- Booking and search tools are inflexible to the point of being useless

- Still has random details of an old flight listed as 'upcoming' from December 2017

- Not written to be responsive to an iPad

- Will not turn and will not create page information to fit on the screen

- Does not allow Meal selection in the Meal and Wheelchair access

- Does not create any good feeling about app dev competence

- The website on iPad safari is also very restricted and not written with responsive architecture



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About this app

Check in faster and waft through security with your mobile boarding pass. • Save your boarding pass to your Apple Wallet - no need to print.  Search, book and manage your flights on the go.  The best experience in the sky, no matter which cabin you fly.  We update our app regularly to make it feel shiny and new.  When downloading the Virgin Atlantic app, you agree that your personal data will be processed in accordance with Virgin Atlantic's Privacy Policy which can be accessed via the link below or on our website at this app. com. 



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