Virgin Atlantic app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️
Something else
60.9%

Not working
20.3%

Login
12.5%

Account
3.1%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
P
Peter Hacking:

App can’t locate boarding pass

S
Siobhan Fullbrook:

App not working on iphone

📋 39 Reported Issues:

L
Linda Coffey 2024-08-15

Continuous error code trying to check in

S
SSacks 2023-04-17

I have tried booking flights several times today after getting all the way to putting in CC info. Earlier I got an error message, this evening it's just booting me back to the beginning of picking flight times - cities, dates, passengers are already loaded in.

B
Barry 2023-03-08

Fly Ready App won't let me in to complete details. There are 9 in the party. It its working for an alternative booking and different party on same day.

M
Marlando Valentine 2022-12-07

I got GO12 message when trying to register for your app to add my airmiles

T
Todd Berman 2022-11-13

Cant create account keep gettin G012 error. frustrating since i booked through Delta and need flight onfo

W
Wendy Toms 2022-11-09

Trying to create flyers club, error G012, tried numerous times, still no luck Please advise as will be travelling In a few weeks

L
Lee 2022-10-28

Hi Trying to join the flying club but when I submit my details I get a error code GO12

T
Tony 2022-10-14

I am trying to creat an account on the app, but I keep getting a (G012) error message. What is the problem?

B
Bryan Jones 2022-09-29

Can't register with VA ready to fly, GO12; error message.

R
Rod Burden 2022-09-22

Can't register, keep getting GO12 error try again later. What's the solution?

R
Rajeev Gupta 2022-09-03

Hello my flying clum member and login I'd is below and I am not able to login to earn any miles Login id: arianraj@redacted Member id: 1055788101 Please help with my login. Every time I try, it says issue with login try contacting support. Thanks, Rajeev

V
Virna Alexander 2022-08-31

I can register on the app. Keep getting error G012

F
Fatima Teixeira 2022-08-09

App crashes ! Cannot access my details G012 - flight in less than a week

H
Hannah 2022-08-06

Issue 1) cannot log in to my booking online as the page only lets you half enter information before freezing and crashing. Issue 2) app won’t let me register for flying club - GO12 error message every time.

R
Robert Kelly 2022-08-03

I keep getting error code G012 when trying to set up my virgin atlantic account

A
Anna Katnik 2022-08-01

I keep getting G012 error on setup. Please help

P
Paula Harrison 2022-07-31

App keeps crashing. I’ve deleted and reloaded and latest software installed. What next ?

T
Terry Gaunt 2022-07-28

Same problem -- crashes after a few seconds

T
Terry Gaunt 2022-07-26

App crashes after 10 or so seconds

I
Ian Cousins 2022-07-26

Same problem as everyone else on here Error code G012

L
Louise Davies 2022-07-26

Tried to log into shops away - says no account found. Can log into account with same details. Trying to add accounts for my children. Each times says error try again later. Have tried multiple times over two weeks and still doesn’t work.

E
Eric Jones 2022-07-25

Trying to join Flying Club using App - GO12 error message at the end when you try to submit the details. Tried it on a laptop through the web site - also got error message saying unable to process request. if you Google it, you can find reports of this problem back as far as 2013!

K
Kendra A 2022-07-24

App crashes within seconds of opening! Tried restarting my phone, updating iOS, and uninstalling the app. Still no joy. Flight in less than a week and would love to use the digital passes but worried the app won’t work!

K
Kristan Murray 2022-07-13

Error code go12 what does this mean ?,

G
Glenn Johnston 2022-07-06

Trying to sign up for the app so my miles count and getting the g012 error

S
Sunil Francis 2022-07-05

I am getting the error message go12 after booking a flight and trying to sign up to the flying club.

J
Janice Cole 2022-06-30

I can’t get into my virgin atlantic app. It just freezes on my phone and iPad

L
Lisa Rangel 2022-06-29

Trying to join flying club and keep getting GO12 error. Please help. I would like my miles that I am flying from Kennedy to madrid, flight# VS3889. Thank you.

A
Andrew Dean 2022-06-29

The app on my iPhone 12 will not initiate its crashes and closes and has done for 4days now

W
Will 2022-06-29

No Points flights available for my flight 3 months out, so my masses of Points are the same value as monopoly money to me,and now no access to the app all day! What have i done getting into this trap of yours.

E
Ellen Shaffrey 2022-06-23

Error message g012 when trying to join flying club

R
Rebecca Moorcroft-Cook 2022-06-17

I have been trying for weeks to access my flights and the web page lets me put in half the required information and then just freezes. I have tried on my laptop, phone and the app and none will work.

D
Dwayne White 2022-06-06

G012 error on the Atlantic app, need to find my booking etc. Been trying for about a week with the same error message each time.

S
Simon King 2022-05-30

Wow! Just seen the list of potential solutions to problems with this app! A pretty clear indication of just how useless it must be!!

S
Simon King 2022-05-30

Just signing up for credit card app. Go12 error comes up. With “OK”. No it’s not OK. A pretty bad start to a financial relationship if they can’t even get me started!!

D
Daniel Christopher Young 2022-05-26

Error message GO12 when trying to join Flying Club

N
Neil Johnson 2022-05-24

Hi, trying to join the flyers club as I am flying with you to the US in July. Error GO12 keeps appearing. Please advise.

J
John Johnson 2022-05-18

Can't login and cannot join flyers club error go11 comes up

J
Jolyon Neytzell- De Wilde 2022-05-01

Hi creating an account on the app. error Code GO12 appears.

Showing 1-39 of 39 reported issues:

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