Virgin Voyages app not working? crashes or has problems?

Virgin Voyages Status

Published by on 2023-08-04

Our shiny new Sailor app is key to making your voyage epic. Before you set off,
make boarding a breeze, explore our onboard experiences and checkout (and book)
shoreside activities.


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Reported Issues: 3 Comments

By Peter Bond   3 months ago


My wife booked us onto a cruise in Nov 24. As she's not particularly techno-friendly, I uploaded your app and entered her details onto my app, entered our booking number and started the registration process. We then realised that she also needed an app so I installed it on her phone but on entering the booking details, it simply replicated my app details onto her app. We deleted both apps, left it for a few days, re-installed the app but the same duplicated information appeared. We just want to start again but it wont seem to let us. Any help would be appreciated. Thanks

By Peter Bond   3 months ago


My wife booked us onto a cruise in Nov 24. As she's not particularly techno-friendly, I uploaded your app and entered her details onto my app, entered our booking number and started the registration process. We then realised that she also needed an app so I installed it on her phone but on entering the booking details, it simply replicated my app details onto her app. We deleted both apps, left it for a few days, re-installed the app but the same duplicated information appeared. We just want to start again but it wont seem to let us. Any help would be appreciated. Thanks

By Christopher Jones   11 months ago


Cannot take pic of passport nor assign my wife to my credit card.


Common dislikes about Virgin Voyages app

- The app is slow and clunky

- The ship maps are difficult to find

- The app hits too many APIs upon startup, making it slow to launch

- The app is spotty in making restaurant reservations, especially for larger parties

- The app frequently crashes and requires force closing

- The app has multiple problems across all areas, including adding another sailor to a reservation, disappearing restaurant reservations, and credit card errors.



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About this app

Paired with VirginVoyages , The Band acts as your onboard keys, wallet, ShipEats beacon, ticket — and with a shake of VirginVoyages (aka “Shake for Champagne”) — how we’ll find and deliver you a bottle of bubbles.  Before you set off, make boarding a breeze, explore our onboard experiences and checkout (and book) shoreside activities.  While you’re relaxing in your cabin, you can get in “virtual queues” — saving yourself time and energy waiting for a table at any of the onboard eateries.  From posh steakhouse dinners and immersive theater performances, to massages and guided meditation — you can discover everything that makes the ship so special.  ATVs through hidden jungles, graffiti art classes, or a cleansing spa day with a shaman, we’ve carefully curated the best ways to discover new sides of yourself.  Peruse ShipEats — the tech-easy way to order food to your cabin or pool area using The Band and the Virgin Voyages app.  Make the pre-sail process a breeze with short and intuitive steps in VirginVoyages .  Explore and book onboard happenings.  Check out and book any and all Shore Things — our shoreside activities.  Don’t worry, you’ll be notified when your table is ready.  Message Sailor Services whenever you need help or advice.  From government required documents to health checks — it’s all done here before you sail.  Our shiny new Sailor app is key to making your voyage epic.  Bid adieu to the awkward phone call down to the lobby.  Everything and anything you need to make your vacation incredible.  With curated ship and port guides for you to pour over, you’ll know exactly which classes, eateries, treatments and experiences are right for you. 



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