Old Navy app not working? crashes or has problems?

Old Navy Status

Published by on 2023-11-29

Imagine instant ‘appiness’! Download Old Navy’s new & improved app for all
the feel-good fashion & fantastic deals — at your fingertips and in your
pocket. It’s fast, it’s fun, it’s free! It’s the easiest way to shop
men's, women's, women's plus, kids', baby and maternity clothing 24/7.


I have a problem with Old Navy

Are you having issues? Select the issue you are having below and provide feedback to Old Navy.


problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
1,250.0%

Crashes
50.0%

Not working
50.0%


Reported Issues: 25 Comments

By Hcd   8 months ago


Everything I click is out of stock.

By Dara   10 months ago


Will not do anything. Just spins in both website and the app

By Nicki   1 year ago


Can’t log in to look at stuff

By Sharon McNamara   1 year ago


Unable to logon using the app on both my iPhone and my iPad. When I click on sign in it says error occurred please try again later. This has been going on for at least 3 weeks now. Please help

By Linda Harrelson   1 year ago


I was just fillling out a application for old navy I put down my wrong home state when I tried to correct the screed went blank what can I do

By R   1 year ago


Both times I’ve tried to purchase on app during big sales, it won’t ever let me go check out. It’ll says “Uh oh! Something went wrong.” It doesn’t matter if I get on the computer, do it on my phone, login first, log in after, pay the with PayPal, pay with card, IT WON’T LET ME CHECK OUT. So disappointing.

By Julie   1 year ago


Cannot add anything to my bag

By Anndrea   1 year ago


I’ve been trying to sign into my account on the app for OVER a year now. What the heck is going on. I would have bought so much from ON but I can’t even use the app anymore

By Cilimina   1 year ago


Thank you everybody for posting now I know it’s not me, I am trying to get a sweatshirt for a week and it will only spin and not add to cart

By Kelsey McKain   1 year ago


Can't login to the app, it just spins and spins.

By Eve   1 year ago


Can’t sign in and can’t shop won’t add items to shopping bag

By Sandra Moore   1 year ago


App doesn’t work. Click on it, it disappears, every time. It doesn’t load anything. WoW, you need to hire new people !!! When I tried to post this comment it said “to many attempts!” I like your clothes but this is ridiculous...Even on the websites the photos of the items DO NOT LOAD. You really don’t know what you are doing! What you are doing is losing a LOT of SALES!!! I feel sorry for whoever owns OLD NAVY!

By Crystal stanelle   1 year ago


I cant log in on old navy app and just keeps spinning

By Paola Suarez   1 year ago


Not able to add jeans or pants to my cart, therefore I cannot checkout

By Crystal   1 year ago


Trying to check out and it keeps telling me something went wrong refresh already done that 100 times and nothing

By Sharon Moody   1 year ago


I couldn't update my app so I Uninstalled it and now it won't let me install it back. I've been trying for 3 wks now. It's not my phone because it will let me install other apps. Please help.

By Lisa   1 year ago


Can’t login to app on iPhone …just keeps spinning and spinning

By Maureen Mccormack   1 year ago


I can’t sign in it just keeps spinning

By Angela   1 year ago


Im attempting to checkout an order and it’s telling me something went wrong and asks to refresh. When I refresh the same message keeps popping up. I’m not able to process order and it’s frustrating. I’ve tried a few different times through out the day to see if I was just in bad reception or something

By Courtney   1 year ago


Deletes all favorited items

By Carol Morgan   1 year ago


Why am I not able to log in? After 6 attempts to log in I am told “access denied”????

By Oliceia Tinnie   1 year ago


Im attempting to checkout an order and it’s telling me something went wrong to refresh. When I refresh the same message keeps popping up.

By Leah   1 year ago


Can’t sign in, can’t add items to bag. This has been an issue for 3 days now. I deleted and reinstalled app. Same issues.

By Rachel Tschantz   1 year ago


Cannot sign in and program still running...pls cancel it!

By Julia Whiting   1 year ago


Can’t sign in and can’t shop won’t add items to shopping bag


Common dislikes about Old Navy app

- Website lags badly around midnight

- Super cash cannot be used on certain items

- No guide to reviews section with measurements

- Does not ask if you want to use rewards points upon order completion

- Bug has been happening all year with no repair

- App refreshes list further down the page than where you were

- Logs out after a few minutes of inactivity

- Does not save email address and password

- Does not prompt face ID to make signing in fast or easy



Have a Problem with Old Navy: Shop for New Clothes? Report Issue

Leave a comment:




Common Old Navy Problems & Solutions. Troubleshooting Guide


   



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Gap Inc., developers of Old Navy.


Verified email  

Contact e-Mail: [email protected]


100% Contact Match

Developer: Gap Official

E-Mail: [email protected]

Website: Visit Old Navy Website



About this app

It’s the easiest way to shop men's, women's, women's plus, kids', baby and maternity clothing 24/7.  Discover: Explore our entire assortment, from covetable new arrivals and fashion trends to year-round clothing classics for the whole family.  Buy: Our updated, mobile-friendly checkout process lets you add your favorite clothes and accessories to your bag and check out with easy payment options like PayPal and Apple Pay.  Scan the barcode on any product in-store to view pics & more on OldNavy . Find: Rockstar obsessed?  Buy online, pick up in-store with safe, swift curbside service at your local Old Navy store.  It’s never been easier for you to manage your Gap Inc. Credit Cards. Know: No more FOMO.  Download Old Navy’s new & improved app for all the feel-good fashion & fantastic deals — at your fingertips and in your pocket.  Turn on push notifications to stay in the loop with instant alerts about offers and big sales.  Easily find and apply our best deals & discounts, redeem Super Ca$h & Rewards and more with just a tap.  Find your next wardrobe must-have with our search and filter tools.  It’s fast, it’s fun, it’s free!  Tell us what you want to see in OldNavy by emailing us at mobileapp@this app. com.  Imagine instant ‘appiness’!  Save: Save more $$$ every time you shop!  Searching for a particular color?  Manage: Hey, Cardmembers! 



Solve Problems with Similar Apps: