Old Navy Status
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9 Problems reported in the last 24 hours
🔨🐞 Solved: verified fixes that worked!
I receive a screen that says Something went wrong refresh. But it doesn’t refresh.
App won’t connect to internet shopping
the app will not load on my iPhone. This has been occurring for over a month.
📋 25 Reported Issues:
Everything I click is out of stock.
Will not do anything. Just spins in both website and the app
Can’t log in to look at stuff
Unable to logon using the app on both my iPhone and my iPad. When I click on sign in it says error occurred please try again later. This has been going on for at least 3 weeks now. Please help
I was just fillling out a application for old navy I put down my wrong home state when I tried to correct the screed went blank what can I do
Both times I’ve tried to purchase on app during big sales, it won’t ever let me go check out. It’ll says “Uh oh! Something went wrong.” It doesn’t matter if I get on the computer, do it on my phone, login first, log in after, pay the with PayPal, pay with card, IT WON’T LET ME CHECK OUT. So disappointing.
Cannot add anything to my bag
I’ve been trying to sign into my account on the app for OVER a year now. What the heck is going on. I would have bought so much from ON but I can’t even use the app anymore
Thank you everybody for posting now I know it’s not me, I am trying to get a sweatshirt for a week and it will only spin and not add to cart
Can't login to the app, it just spins and spins.
Can’t sign in and can’t shop won’t add items to shopping bag
App doesn’t work. Click on it, it disappears, every time. It doesn’t load anything. WoW, you need to hire new people !!! When I tried to post this comment it said “to many attempts!” I like your clothes but this is ridiculous...Even on the websites the photos of the items DO NOT LOAD. You really don’t know what you are doing! What you are doing is losing a LOT of SALES!!! I feel sorry for whoever owns OLD NAVY!
I cant log in on old navy app and just keeps spinning
Not able to add jeans or pants to my cart, therefore I cannot checkout
Trying to check out and it keeps telling me something went wrong refresh already done that 100 times and nothing
I couldn't update my app so I Uninstalled it and now it won't let me install it back. I've been trying for 3 wks now. It's not my phone because it will let me install other apps. Please help.
Can’t login to app on iPhone …just keeps spinning and spinning
I can’t sign in it just keeps spinning
Im attempting to checkout an order and it’s telling me something went wrong and asks to refresh. When I refresh the same message keeps popping up. I’m not able to process order and it’s frustrating. I’ve tried a few different times through out the day to see if I was just in bad reception or something
Deletes all favorited items
Why am I not able to log in? After 6 attempts to log in I am told “access denied”????
Im attempting to checkout an order and it’s telling me something went wrong to refresh. When I refresh the same message keeps popping up.
Can’t sign in, can’t add items to bag. This has been an issue for 3 days now. I deleted and reinstalled app. Same issues.
Cannot sign in and program still running...pls cancel it!
Can’t sign in and can’t shop won’t add items to shopping bag
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‼️ Outages Happening Right Now
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May 31, 2026, 03:00 AMa user from Sunnyvale, United States reported problems with Old Navy : Not working
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Apr 08, 2026, 04:14 PM
a iOS user from Los Angeles, United States reported problems with Old Navy : Not working
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Mar 12, 2026, 02:39 PM
a iOS user from Chicago, United States reported problems with Old Navy : Not working
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Feb 28, 2026, 11:34 AM
a AndroidOS user from Milford, United States reported problems with Old Navy : Crashes
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Nov 20, 2025, 12:00 PM
a Mac user from Montreal, Canada reported problems with Old Navy : Not working
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Aug 21, 2025, 04:42 AM
a iOS user from Chicago, United States reported problems with Old Navy : Login
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Jun 30, 2025, 11:59 AM
a Mac user from Kalispell, United States reported problems with Old Navy : Not working
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Jun 30, 2025, 03:37 AM
a Mac user from Shelby, United States reported problems with Old Navy : Login
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