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delivered. Our all-new and improved Old Navy app is a #musthave for shoppers
on-the-go. • Discover: Explore our entire assortment, from covetable new
arrivals to year-round classics across all departments. • Find...
Sneaky with their “super cash”
I like the store and got excited when I earned a bunch of “super cash” from shopping on Black Friday, thinking it was similar to Kohl’s cash. Not at all! Basically super cash is like earning a 20-40% off coupon for future purchases. I have to spend at least $25 in order to get $10 off... (kohl’s cash is simply cash to use towards your purchase.). And if I spend $45, I still only get $10 off. So I decided I would give it a try... and found out that the store has a 30% off sale anyway which is higher than my super cash discount. So the super cash isn’t worth using at all! Some Black Friday deal! It is all just a super hoax to make you think you are actually earning something special! Makes me want to stay away from Old Navy and stick to Kohl’s where at least I know what I’m getting and where I can read about the exclusions on the back of the promotional material. (But that’s another story... black Friday’s tv ads for Old Navy said that everything was 50% off, no exclusions, but in store I came across several exclusions and one of my items wasn’t discounted even though it was included in the sale.
Love the clothes but SO HARD to buy!!
Im a new old navy CC holder, 3 months approx. I’m a busy working 31 year old toddler Mom. I don’t have a lot of time to go out shopping so I like to order Christmas online on my lunch break. Every other time I go to log in it makes me change my password. Every time you change your password it tells you for your convenience we’ve erased all your credit card information... I know for a fact my password is correct. I even screen shot what I changed it to and made sure I re-entered correctly and it still told me it was wrong! How annoying to re-type all of your credit card and billing info each time you want to buy something! I don’t bring every single one of my credit cards to work with me so this time I could not check out. I’ve never had so many problems trying to buy online ever except with this site and app. I cannot stand how much work this is to try to give old navy my money so I’m considering canceling my card and giving up on them altogether at this point.
New items and selection- and perks for cardholders are all limited
It seems for the last couple years the clothes haven’t changed at old navy. I see the same stuff and it’s redundant. For cardholders there aren’t really enough perks to justify having the card, the sales are the same and the cash bonus bucks are more than the points given and anyone can get that- even without a card. Another issue is cardholders should have free shipping and not be expected to order 35 or 50 to get it! I’m disappointed with old navy because the clothes are generic at best with old navy emblems. There’s nothing better about the quality and I’m most likely going to close my card and shop at Burlington or Marshall’s- they have more of a selection and prices are better! The alternative is gap and they are generic also but twice the price. I see a problem in the near future for this company if they don’t step up their game.
Great for all body types.
I love old navy. I’m very hard to shop for. I’m tall so it’s hard to find pants that fit in store but online I can always buy my size and if you wait for a sale you can really get a lot of good stuff you wouldn’t be able to get in store. Once you know you’re size and what fits work for you everything is a breeze. I’ve gained weight in the last year so having so many options of flex pants is a dream come true. The ones I bought last year when I was 240lbs still fit now that I’m almost 50lbs heavier. If you’re looking for low cost and good quality clothing for work or everyday I highly recommend shopping here.
App needs MAJOR improvements. STILL.
I’ve been shopping Old Navy for years and while I love the store, the app is a problem. It constantly stops working mid shopping leaving you with the “Oops, something went wrong” message which then prompts you to “refresh.” Hit refresh only to not have it work so you have to back out of the app and hope what you put in your shopping bag is still in there. A lot of the times it not. And I’m on WiFi when this happens. This has been going on with this app for sometime and still not fixed. Another issue was that my info is saved in my old navy app. Yet I had still had to enter it every time. Not too big of a deal but if you are going to offer a feature make sure it works. I mainly got rid of the app because I got tired of it kicking me out multiple times while shopping. Fix that and it would be great.
Search, sign in and tracking need work
When I search I can filter to “women” and something like “jeans” but then I see regular, maternity, and plus. I would like to choose which one to see. Those are 3 very different lines and they should be filter-able. I can filter by size but then I will miss out on seeing items that are currently out of stock in my size, which happens often. I do not want to sign in every single time that I make a purchase or especially to just look at or track an order. It’s a hassle. Speaking of tracking, it’s awkward to have order tracking and order details on two separate pages. Worse, clicking on the tracking number only copies the number. I don’t want to leave the app to track an order. It should be in the app.
Not user friendly
Every single time I want to log into my account (to shop or pay my bill)my password doesn’t work and I have to change it. This is on the app and through the website. Each and every time I need to get on I have to go through the whole “forgot my password” hassle. I have done this at least 10 times if not more. I will pay this card off and not use it anymore. And to top it off they lowered my credit when my overall credit usage (all my cards) was higher than even I liked. However I never once made a late payment to them, or any of my cards for that matter. My credit is good, I just received a VISA with a $10,000 limit so that says a lot about my credit. I paid off all my balances and Synchrony still won’t extend my credit. I love Old Navy’s style and pricing. But from here on out I refuse to do any business with Synchrony Bank.
The First Store I check when I need Anything
Old Navy is my GO TO STORE. When I need clothes for work, I check Old Navy first. When I need clothes for Any Event, I go to Old Navy. I think what I love best about this store is that a large part of their clothes are plain (as in no logos). This is extremely useful for me in a lot of situations where I need to look good, but at the same time I want to be subtle, and having no logos does that. There’s never a time I go in store and walk out with nothing. I’m so grateful to have a clothing store I love so much, and I never break the bank when I shop there. Can’t Say Enough about Old Navy!!
Never remembers me!!!
I LOVE OLD NAVY but the application needs lots of work. Like boat loads of work. The buying, browsing, shopping aspect is ok. Most times. If you’re like me when you shop you browse, save and come back. Well, when you returns to your favs only to find their gone. Need to manage your account? Too bad! No cards to show. Past order you need to check on? No past orders to show. I JUST ordered a $175 worth of merchandise 4 days ago and I have no past orders?? What gives Old Navy? I’ve had this card for 5+ years and I always shop and pay my bill via the app. Why is it always losing my information?? Constantly having to change my password like another reviewer said. So over this frustration! I’m a busy mom of 3 kiddos all under 4 years old. Give me convenience or I’ll delete my app and shop somewhere else!!!
Getting a bunch of great discounts on this app that aren’t available in stores is pretty nice however, there are a couple of annoying things about this app that make it so 2006... One is, I swear this app asks me to login more than my banking app. It feels like I need to login every time I switch tabs. Honestly, it should always have me logged in after I create an account and maybe just verify if my account is still active in the background or something. This app was built as if we don’t lock or phones or something. Secondly, I’ve ordered a ton though this, what is with the 2 week shipping on every order I make (3 orders so far), how is this even a thing anymore? Yikes
Um ok what?
I love Old Navy. My entire wardrobe is Old Navy. The app though, I don’t know but it’s not helpful. I am me, a woman so any button I hit with a generic prompt like SALE sends me to women, ok. But then I look and see if I can choose male, and I can but not from there or any prompt, only the shop by department. Then I don’t see the sale stuff, and the first category is alternative sizes or something. So if I am not a man and have a signed in account as a woman, I am not supposed to easily by men’s clothes? I find this incredibly deterring. If I am not at home with my laptop I cannot easily purchase gifts through the app only stuff for me and that really doesn’t help me at almost Christmas season and looking to spend a bunch of money easily is prob what the earner,Old Navy, wants?
Great with glitches.
While I do love the ease of not having to go into the store and shop via app, there are a few glitches or things that are lacking that I would prefer to have. 1) my favorites are never saved. So every time I close the app, I loose whatever I liked. 2) there is no option to write reviews on the app. You usually get an email, which takes you to a webpage, where you have to manually sign in, in order to write a review. 3) I get the security of having to sign in every time you place an order, but it goes back to the favorites thing. I would like for the app to save who I am and then ask for my fingerprint when I want to place an order 4) sometimes when you’re browsing, the same items pop up two or three times in the same sequences Lastly...5) I can leave consumer feedback through the app about the app. It won’t allow me to or I would be writing all this in the “suggest updates” section. However, I do love Old Navy and will continue to buy things using the app. There are just several things that need to be adjusted for the perfect app experience
Great but can be better
I really like the idea of shopping a and paying for my shopping( credit card) all in the same place. But i would appreciate having store inventory available. I mean i would like to know exactly what items are present in my nearest store.. for example sale items, clearance etc. so i can shop knowing i am not missing out on anything by not heading to the store. And the prices are different too by the way from app to store. I mean that policy should be changed. Nothing to do with the app. The app works really well.
App need some chnages but store is awesome
I had been using old navy for quite a sometime and i am very happy with the styles, quality and selections available. However i am finding old navy app not user friendly these days. I have to enter my login information everytime i need to check out and have to add my phone number and address every time though my old navy credit card info is saved there. Also, coupon codes are mot saved automatically. On a different note, apps like macy and kohls provide me that flexibility and its easy to use them. Please fix these issues in the app to make it more user friendly
App Not Working
I haven’t had a problem with the Old Navy App until today. At checkout I input my Old Navy credit card information and clicked on “Next” and it showed the round pinwheel for a few seconds and then it went away but the page didn’t switch to the next page; there was no error, no “you forgot a few more details”, nothing. I tried it a few more times (signing out, signing back in, closing app completely and opening it up, checking the card number was input correctly, etc.) it wouldn’t go to the “Review” tab. Finally I decided to order through the actual website and it worked perfectly.
A better way to Contact apps
You can now contact Old Navy: Fun, Fashion & Value customer service directly
via Email using our new site - AppContacter.com
Yes. Old Navy: Fun, Fashion & Value is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 554,220 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for Old Navy: Fun, Fashion & Value Is 31.7/100.
Yes. Old Navy: Fun, Fashion & Value is legit, but not 100% legit to us. This conclusion was arrived at by running over 554,220 Old Navy: Fun, Fashion & Value User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Old Navy: Fun, Fashion & Value Is 31.7/100.
Old Navy: Fun, Fashion & Value works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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