Fido My Account Status

Last Updated on 2026-04-20 by Fido Solutions Inc.

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Most reported problems

Not working

50.0%

Account

16.7%

Crashes

16.7%

Common Fido My Account Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Fido My Account network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Fido My Account App
1. On android, goto Settings » Fido My Account » click [Force Stop]

Clear Fido My Account App Cache and Data:
1. On android, goto Settings » Apps » Fido My Account » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Fido My Account.

On android, goto Settings » Apps or Manage Apps tab.
Click Fido My Account » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Fido My Account » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Fido My Account

E-Mail: [email protected]

Website: 🌍 Visit Fido My Account Website

Privacy Policy: https://www.fido.ca/support/privacy/policy-mobile-apps

Developer: Fido Solutions Inc.

Jun 03, 2026, 07:12 PM
a Windows user from Windsor, Canada reported problems with Fido My Account : Account
May 25, 2026, 10:46 PM
a iOS user from Surrey, Canada reported problems with Fido My Account : Login
Apr 13, 2026, 04:53 AM
a iOS user from Vancouver, Canada reported problems with Fido My Account : Not working
Apr 05, 2026, 11:53 AM
a Windows user from Magog, Canada reported problems with Fido My Account : Not working
Feb 02, 2026, 12:56 AM
a iOS user from Toronto, Canada reported problems with Fido My Account : Crashes
Jan 28, 2026, 06:59 AM
a Windows user from Salaberry-de-Valleyfield, Canada reported problems with Fido My Account : Not working
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