Tracfone Wireless My Account Status

Tracfone wireless My Account app not working on cell.

I no longer have access to 3 mobile phones through Tracfone. They no longer work. I am being automatically charged service fees. One of the phone numbers is 570-301-8933. I can't get into my Tracfone account. I haven't used any of the phone numbers you are charging me for. I want you to stop charging me for minutes I haven't used for a long time. Please help me. Thank you.

Can’t get into this Email account because the phone number to this Email address is wrong ..I’m trying to get into Yahoo to change it ,so far ,I’m not having any luck .I want to put in my new phone number

My account shows not found using app. Can not connect using online. Basically account is lost.

I switched credit cards for my account and now I cannot make phone calls

Can’t get logged into my tract phone app to check my dashboard. Doesn’t recommend my password or email ???

hello, i am in the same as everyone, only i just came upon this problem, i have always just clicked on the tracfone my account app and i could see how many minutes i had left, i was also able to refill, but just a few days ago i clicked on the app, and i couldnt see what minutes or texts i had left, and i had to sign in, phone,sim,fingerprint, then you got to put your passw in also to access your complete acct, i dont know whats going on buts its very agravating, they gonna lose a ton of customers, i am tired of all the changes thru google, every time you look around, they are changing something or adding somethi ng, taking up your storage.

Can't figure how to increase the brightness on my flip phone-Tracfone.

i have do e this now 2 times. i want a agent to call me 8652162485. right now tbey are going to take45.80 out of our checking acct. i cant believe that something cant be done

i have do e this now 2 times. i want a agent to call me 8652162485. right now tbey are going to take45.80 out of our checking acct. i cant believe that something cant be done

I. Can't log into my TracFone phone account app

Is my account deactivated ?

I have been trying since July to cancel my tracphone account...It was purchased and given to me over five years ago by my sister. I am 77 now and do not want two phones at home. I have written a letter, I have contacted the bank and the United credit card that you folks keep charging me. The charge card people already deducted the two months from my account and yet here comes another bill for the month and the there is another charge. I spent an hour and a half yesterday with your man in the Philippines who kept insisting I need the account number which I don't have they just took it out of my account. my home phone land line is 703-433-1295..please call if you cannot relieve me of this charge I will ignore all charges you place on my card.

I have been trying since July to cancel my tracphone account...It was purchased and given to me over five years ago by my sister. I am 77 now and do not want two phones at home. I have written a letter, I have contacted the bank and the United credit card that you folks keep charging me. The charge card people already deducted the two months from my account and yet here comes another bill for the month and the there is another charge. I spent an hour and a half yesterday with your man in the Philippines who kept insisting I need the account number which I don't have they just took it out of my account. my home phone land line is 703-433-1295..please call if you cannot relieve me of this charge I will ignore all charges you place on my card.

Tracfone simi is blocked Have no service no phone no internet nothng

Need to know balance on airtime .

why would you set up my phone without a phone number? i call in and hold for 20 minutes only to be switched to another department and get hung up on. disgusting

trying to set up a tractfone account, the password is invalid every time...

I also have a problem accessing my account on my android tracfone for way over a month. Calling in doesn't help tech people are clueless how to fix problem. I've added 2 cards and never got the right amount of minutes because they don't triple anymore. I'm seriously considering going with another cell phone company. I've been a customer of tracfone for years but this is way beyond an inconvenience this is taking way to long for any solution. They should be fixing the problem and giving everyone free minutes for the inconvenience.

My Tracfone app will not open on my android phone. I put in my serial number and get, sorry something went wrong response failure, I put in my email address and it says the same thing. I put in the phone number and still get the same response. HELP!

I've been having this problem for 1-2 months now and, from the looks of things, everyone is having the same problem. I want to know what is going on and when we can expect it to start working again? I've been a loyal user of Straight Talk for years and I have NEVER had a problem of this magnitude!

I have read hundreds of comments about not being able to use the My Account app. I have the same problem. Tracfone please respond with an answer as to why so many users have the same problem. If you don't know just admit it.

Like everyone else here, I can no longer access My Account app. I have spoken to agents, supervisors, and the top level supervisor yesterday who promised me a technical support callback at 3:30 today. I did not receive a callback. I used to be able to open the app right away, without having to sign in. No longer. I keep getting error messages. I asked to speak to an American agent today, not someone in the Philippines. I was told the wait time was 30 minutes. This customer service is terrible. Tracfone needs to fix this problem that so many people are experiencing. I'm ready to write a nasty letter to the CEO of Tracfone. I should not have to pay full price for service if I can't even access the My Account app. And I will write that letter!

Same as all the others, android app won’t work on my Samsung phone. iOS app Does work on my iPad, so I can still get in. Calling their customer support line is a waste of time. They run through a list of questions, they don’t listen and nothing gets fixed. Told me to call back in 48 hours if it still didn’t work! It hasn’t worked in months. Yes, I restarted my phone, no I haven’t changed the sim, yes I deleted and reinstalled the app.

My phone died suddenly. The screen is just black with no sound & recharging won't revive it. I want to cancel my membership with Tracfone & cancel the automatic service addition every 2 months. I don't have a phone & I want out of this agreement.

i can not add refill card. keeps going to sign in and wont let you.

my account is not working in the TracFone

Same issue as everyone else wants me to log in and I have tried all 3 ways and getting error message or says response failure... Been trying for 3 days🙁

I also cannot get "my account downloader" to work anymore on my phone. I wonder if this has anything to do with possibly a change in tracfone's computer systems? I noticed the my account screens online are different. Please let us know how we can get this back versus having to text to 611611 for our usage info.

My tracfone app is wanting me to sign into my account. Normally I can open the app and see my balances and I have never had to set up a login. What is up and when will it be fixed?