Tracfone Wireless My Account Status

Tracfone wireless My Account app not working on cell.

I no longer have access to 3 mobile phones through Tracfone. They no longer work. I am being automatically charged service fees. One of the phone numbers is 570-301-8933. I can't get into my Tracfone account. I haven't used any of the phone numbers you are charging me for. I want you to stop charging me for minutes I haven't used for a long time. Please help me. Thank you.

Can’t get into this Email account because the phone number to this Email address is wrong ..I’m trying to get into Yahoo to change it ,so far ,I’m not having any luck .I want to put in my new phone number

My account shows not found using app. Can not connect using online. Basically account is lost.

I switched credit cards for my account and now I cannot make phone calls

Can’t get logged into my tract phone app to check my dashboard. Doesn’t recommend my password or email ???

hello, i am in the same as everyone, only i just came upon this problem, i have always just clicked on the tracfone my account app and i could see how many minutes i had left, i was also able to refill, but just a few days ago i clicked on the app, and i couldnt see what minutes or texts i had left, and i had to sign in, phone,sim,fingerprint, then you got to put your passw in also to access your complete acct, i dont know whats going on buts its very agravating, they gonna lose a ton of customers, i am tired of all the changes thru google, every time you look around, they are changing something or adding somethi ng, taking up your storage.

Can't figure how to increase the brightness on my flip phone-Tracfone.

i have do e this now 2 times. i want a agent to call me 8652162485. right now tbey are going to take45.80 out of our checking acct. i cant believe that something cant be done

i have do e this now 2 times. i want a agent to call me 8652162485. right now tbey are going to take45.80 out of our checking acct. i cant believe that something cant be done

I. Can't log into my TracFone phone account app

Is my account deactivated ?

I have been trying since July to cancel my tracphone account...It was purchased and given to me over five years ago by my sister. I am 77 now and do not want two phones at home. I have written a letter, I have contacted the bank and the United credit card that you folks keep charging me. The charge card people already deducted the two months from my account and yet here comes another bill for the month and the there is another charge. I spent an hour and a half yesterday with your man in the Philippines who kept insisting I need the account number which I don't have they just took it out of my account. my home phone land line is 703-433-1295..please call if you cannot relieve me of this charge I will ignore all charges you place on my card.

I have been trying since July to cancel my tracphone account...It was purchased and given to me over five years ago by my sister. I am 77 now and do not want two phones at home. I have written a letter, I have contacted the bank and the United credit card that you folks keep charging me. The charge card people already deducted the two months from my account and yet here comes another bill for the month and the there is another charge. I spent an hour and a half yesterday with your man in the Philippines who kept insisting I need the account number which I don't have they just took it out of my account. my home phone land line is 703-433-1295..please call if you cannot relieve me of this charge I will ignore all charges you place on my card.

Tracfone simi is blocked Have no service no phone no internet nothng

Need to know balance on airtime .

why would you set up my phone without a phone number? i call in and hold for 20 minutes only to be switched to another department and get hung up on. disgusting

trying to set up a tractfone account, the password is invalid every time...

I also have a problem accessing my account on my android tracfone for way over a month. Calling in doesn't help tech people are clueless how to fix problem. I've added 2 cards and never got the right amount of minutes because they don't triple anymore. I'm seriously considering going with another cell phone company. I've been a customer of tracfone for years but this is way beyond an inconvenience this is taking way to long for any solution. They should be fixing the problem and giving everyone free minutes for the inconvenience.

My Tracfone app will not open on my android phone. I put in my serial number and get, sorry something went wrong response failure, I put in my email address and it says the same thing. I put in the phone number and still get the same response. HELP!

I've been having this problem for 1-2 months now and, from the looks of things, everyone is having the same problem. I want to know what is going on and when we can expect it to start working again? I've been a loyal user of Straight Talk for years and I have NEVER had a problem of this magnitude!

I have read hundreds of comments about not being able to use the My Account app. I have the same problem. Tracfone please respond with an answer as to why so many users have the same problem. If you don't know just admit it.

Like everyone else here, I can no longer access My Account app. I have spoken to agents, supervisors, and the top level supervisor yesterday who promised me a technical support callback at 3:30 today. I did not receive a callback. I used to be able to open the app right away, without having to sign in. No longer. I keep getting error messages. I asked to speak to an American agent today, not someone in the Philippines. I was told the wait time was 30 minutes. This customer service is terrible. Tracfone needs to fix this problem that so many people are experiencing. I'm ready to write a nasty letter to the CEO of Tracfone. I should not have to pay full price for service if I can't even access the My Account app. And I will write that letter!

Same as all the others, android app won’t work on my Samsung phone. iOS app Does work on my iPad, so I can still get in. Calling their customer support line is a waste of time. They run through a list of questions, they don’t listen and nothing gets fixed. Told me to call back in 48 hours if it still didn’t work! It hasn’t worked in months. Yes, I restarted my phone, no I haven’t changed the sim, yes I deleted and reinstalled the app.

My phone died suddenly. The screen is just black with no sound & recharging won't revive it. I want to cancel my membership with Tracfone & cancel the automatic service addition every 2 months. I don't have a phone & I want out of this agreement.

i can not add refill card. keeps going to sign in and wont let you.

my account is not working in the TracFone

Same issue as everyone else wants me to log in and I have tried all 3 ways and getting error message or says response failure... Been trying for 3 days🙁

I also cannot get "my account downloader" to work anymore on my phone. I wonder if this has anything to do with possibly a change in tracfone's computer systems? I noticed the my account screens online are different. Please let us know how we can get this back versus having to text to 611611 for our usage info.

My tracfone app is wanting me to sign into my account. Normally I can open the app and see my balances and I have never had to set up a login. What is up and when will it be fixed?

I am finished with you Tracfone!!! Your alleged website - substandard and dysfunctional as it is, is a total insult to anyone/everyone who unfortunately has become a victim of your laughable excuse

have 2 tracfones can not access the account manager info on them.

Lost access to app after starting auto renewal. Only get error messages. Deleting app and reinstalling does not work. HELP!

Same issue as most everyone else. When I access Tracfone My Account App, it goes to the page asking for email, phone, or serial no./SIM no. I've tried entering the information required and press Continue. I receive an error message every time, and I've tried at least 5 times. I also updated my app, restarted phone; it still doesn't function. Then I uninstalled it, reinstalled, cleared the cache, and it still goes back to the Login page instead of taking me to the page that reports info about my current plan, as well as allowing me to add another plan. Luckily I can text 611611 with the message Usage to find out data about my current plan; however, that does not solve the problem of not being able to add a plan easily using the app.

My flip phone not getting signal or drops signal when trying to call or text.

Can't get into my tracfone account

My Account Downloader hasn't worked for days. Plus, I can't log in to Tracfone on my Mac for months. What is going on with Tracfone? Time to change carriers?

same as everyone else . I cant access my account. keeps saying something went wrong. response failure. have called you twice and you said it would be fixed in 24 hours. well now its 3 days later and still nothing. really

My account downloaded will not let me how many minutes left on my tracfone. I have always used it in the past to keep up with my minutes. It keeps giving me an error message. What is the problem?

My tracfone my account app has been blocked for over 4 months. I have mad a lots of calls to tracfone . Said i had reported it lost or stolen which is not true. My phone, my husbands phone and my brothers phones all work ok. I always used my app to keep a check on them and add minutes! Thanks! Ola Mae

Cannot log into the tracfone app. I did uninstall in and then installed in again. No luck. What is happening? It worked a couple of days ago.

Cannot access my account

JUST PURCHASE A NEW TRACFONE SAMSUNG GALAXY SMART PHONE, 134DL HAVING ALL KINDS OF PROBLEMS AT THE CHECKOUT , WHAT I THE PROBLEM

Unable to log into my account last night. Did a chat with Camila from 9 to 9:15 p.m. but she was unable to help. She asked if a call back from a supervisor at 9:45 (in one-half hour) would be okay. I waited, no call. I called TracFone at 10:30 last night and was told they are updating their website to try back in 3-4 hours. I tried this morning at 6 a.m. and still could not access my account.

Can't log in to my account using app

May 29 Click on Account. Click on Manage Lines. Error message "We're sorry, your transaction cannot be completed at this time, please contact our Customer Care Center." When I click on Manage Lines, I get error message May 31 Chat yesterday same issue. Agent said website being updated. Will be ok later. Is not ok today. At 12:30 there was a call back scheduled for 1 PM. Can you confirm? Splendid. I successfully set a callback for you at 2:00 PM EST today with the phone number 6185208875. Callback got no where real fast. No resolution. June 01 Problem persists. Tracfon has website, and associates with no clue how to maintain it. I suggest hire Computer Science graduate with DBMS experience. This paltry problem is way over your head, and beyond script. I am still open to suggestions as to how tro resolve this issue.

cannot tap my account down loader. asking for log info NEVER did this still cannot access. Message is problem with log in!!!! please help

I have tried to access My Account multiple times today. It keeps asking me for Log in information through my email or phone, and I get error messages on both. FYI - I have never had to do this before. I did request HELP on the app and was put in the que, but I have not received any response. Today is Tuesday, May 31st, 2022.

Kelly Collier Driscoll wrote this Apr 8, and it works. I everyone I also have had the same issue of not being able to open my tracfone my account app. I posted a message about 15 minutes ago with this concern. I also looked at the trouble shooting advice below. I went to the play store, clicked on the tracfone my account app and updated it. IT WORKED. I am now able to open the tracfone my account app and view all data, minutes, and text, and make a purchase when I need to. It was that easy. Thank you Kelly

I cannot view Tracfore my account. Not currently available Cannot see remaining minutes or service end date. Tried update but nothing happens.

Cannot buy plan. I select the icon and the ap closes

Same as the other people my account is stopped and cant buy plan. We need this fixed.

Unable to access account. Keep getting error message. Attempting to call support and waiting over half an hour. Then talk with someone who can barely speak English and doesn’t understand what I need help with.

How come the "buy plan" doesn't work on the Tracfone app on my Tracfone?

I havent been able to access my email, i can get a message, or send a message but cannot send emails or get voicemail, my phone doesnt ring, stuff doesnt sync, i hate this phone, and your service, I am not deaf but cannot understand what you say so there is no reason to call, and try to talk to a person i can not understand, i am 83 and disabled, and i shouldnt have to go through these issues. Also the few times i have called, you tell me i have to have two phones to resolve issues, i have enough trouble with this one, so why have another

My account keeps stopping can't purchase a plan

Updated minutes on 02 April and attempted to enter to account but received note Failed to join "SVWNM" Enter Password. This was done but nothing happened. Can not enter or delete or cancel. Phone is a i6 Apple an appears to be stuck on Enter Password. Do not know how to correct this malfunction! 724-216-2374 Cell 724-863-1196 Land Line Thank you.

I everyone I also have had the same issue of not being able to open my tracfone my account app. I posted a message about 15 minutes ago with this concern. I also looked at the trouble shooting advice below. I went to the play store, clicked on the tracfone my account app and updated it. IT WORKED. I am now able to open the tracfone my account app and view all data, minutes, and text, and make a purchase when I need to. It was that easy.

Can not log on to my tracfone app. Always says , sorry something is wrong. Makes this very inconvenient to purchase data, text and minutes. I now have to go online and access this account. Good thing I still have a desk top computer. Tried to reach customer assistance, I have waisted valuable text and minutes as I am placed on hold. I have yet to speak with anyone or get answers from emails. This is very frustrating.

Can't buy minutes in my account. and I don't know how to fix it. every time I go into tracfone my account it says it stopped working. I use to buy text and data minutes from there but i can't now when it stops.

Want to cell my trackphone do not how to find serial or pin called your office after half hour I talked to someone overseas could not understand tv playing in background. No need for phone now. Please help. I get no help by calling. Thank you. Jack manzlla. Phone 773 558 2223 track number

download app fot tracfone account

Can't log into account. Need to add text messages. Have plenty of minutes & data but don't use those very often.

Can't buy minutes. My Account app keeps stopping

cant access tracfone app error15 help

Tried to log into account app it says of in but phone number, email and SIM card number access denied error code 15 message. A y help to resolve this issue??

I tried to log into tracfone my account app and I get an error 15 message........access denied.

After entering log in info, sight loops back to sign in. My phone works correctly but pc doesn't.