UPS Mobile Reviews

I’ve been using UPS for about 4 years now and it’s been a life saver for me. I do a lot of online shopping and I live in an apartment complex that the building is locked. So you need a key to get into just to be able to get to my front door. Not all drivers have a building key and if the driver can’t get to my door they don’t leave my package at the main door so then I used to get a sticker saying they were here but unable to deliver my package and will try again. Then they’d never get to my door. BUT now with UPS I’m able to change my delivery options to pickup. GAME CHANGER!!!!! I just get the notification that my package is coming then it takes me 20 seconds to go in and change it from a delivery to a pick up. You can choose what this app drop off point you’d like to pick it up from. I’m lucky and only live about 5 mins from our local this app so I always just pick up from there. Now I am able to pick up my packages when they open at 11am instead of waiting until about 3 for it to be dropped off. What can I say I’m inpatient and am always super excited for whatever it is I ordered (which is usually makeup and am obsessed with). I’ve been very lucky and have never had 1 single problem with the this app app. And honestly if I did it really wouldn’t matter. I view it as an amazing tool that is being given to me and is not mandatory for this app to provide. I’m thankful and lucky I’ve never had a problem but if I did I’d still try using it.

The latest update does not allow deleting delivered packages. And once I had deleted from showing before app update are showing now. From January until now. Allows for hiding but they sit in TO ME to see when I don’t want a running list of old deliveries. On my iPhone all so the format is horrid as as the reset for delivered and hidden takes up most of the screen and gives a tiny window the width of my tip of my thumb to scroll through and click to hide. But nothing that shows it’s been hidden so scrolling through and I look to see options it might show to not hide. Fact is the latest is not friendly to use. It as easy to track a package prior and once delivered deleting it from ever seeing it again. Surely it takes up memory on my phone the running list. I never like having to resort to an app review because the website given is not the one who works on UPS but in this case just takes you to this app so no means to communicate app issues. If delete is on UPS then it is not clear how to delete. Maybe everyone else likes the update and puts me in the minority. Put UPS on my iPad mini 4 and the horrid delivered packages are there and can’t delete. To me hide means I can’t see them at all but there they are annoying me. So uninstalling and reinstalling will not correct it.

I have two packages that were scheduled to be delivered today. Both are coming from the same sort terminal. One has not been updated from said sort terminal, and says it will be delivered today. The other has been updated to the next sort terminal in my state, and UPS says due to the weather the shipment has been delayed, but they have no idea when it will arrive. Two packages coming to the same destination with different information...wait a minute.....is the USPS app.....? As is common these days, companies race to beat the competition with high tech information apps without having the technology to deliver timely info, or none at all. Most of it comes down to scanning a label and computing an algorithm and yet they cannot get it right. I know we pay enough to ship packages, smh....... why even have an app when you cannot
accurately update it? One of the packages ( the one that still says it will be delivered today) is signature required. So I tried using UPS to change the delivery instructions to pre sign for it.....yea you guessed it...I couldn’t. I then used the email link to pre sign.....yea, received a message that they were having technical difficulties and to try back later....of which I have been trying to do for the last two days to no avail! I love the company, and drivers, but they need to get rid of UPS . It’s embarrassing to the company.

UPS works great and so do their drivers!! this app always uses care with our packages and always leaves them at the door regardless of what it is. If it is sprinkling our stuff is always in a plastic bag. That other company when delivering in pouring down rain doesn’t put it in a bag and will set it in our top step. He could set it on the blocks under the steps or under the house just as easy but nope right in the pouring rain that was a grocery shipment. When FedEX delivered a heavy item, which my son was going out to help him with, pulled off the road a few feet opened the big door and pushed it out in a big puddle of water!! It was a glass entertainment center!! this app has never had a problem with putting heavy items at the door if we weren’t there. He knows if we have a heavy package being delivered we will be out there seconds after he pulls up 95% of the time to help with it or 2 of us will go out so he doesn’t have to carry it at all.

If you care about your shipments use this app and use companies that use this app!! If you’re a company that uses FedEx then you do not care about your customers at all!! Take your business to this app!!

I don’t know if it’s UPS or the drivers. My tracking doesn’t update for days and then all the sudden a bunch of scans show up at once. It seems like I never know where my packages ACTUALLY are. Then whatever the original delivery date is, it always seems to get pushed back. Whenever they give me a date, I always just assume it’ll be a couple days later than that. Whenever I see a company has used this app to ship me something, I’m immediately disappointed. At this point, the post office is more reliable.

Also running into the problem where it changes my preferences on its own. I have ALWAYS had all delivery apps set to text messages for every single update imaginable. I have 3 packages I’m waiting on currently (2 of which have already had their delivery dates pushed back). One is “supposed” to be delivered today but under the manage section, it says nothing is scheduled to deliver today! I guess one tab on UPS is realistic and one tab spouts out lies that gets your hopes up. Anyway, I wanted to make sure I got a text notification when (if) it arrives since drivers out here don’t knock or let you know they put something on your porch. Went in to the settings and all my preferences were changed to email! This is the second time UPS has done this to me!

I feel that you have the ability to tell me where & who the packages are coming from because whenever hit the tab for more details it ONLY sticks to information regarding when it’ll be delivered…will you please add this feature to see who & where the packages are being sent from, you have no idea how helpful this information would be ESPECIALLY when it’s something that has to do with a repair here at my home. Let me know when you can discuss this at your next meeting with whoever has the powers to make this HUGE IMPERATIVE & IMPORTANT decision so that repairs can be scheduled ASAP & for ALLLLLLL the other important reasons for needing to know so that if it’s frozen foods for humans or for our Ricky Bobby that eats large Rats or for other packages that need to be put away into our freezer etc, I mean there’s a host of other reasons that are just as important in knowing who & where our packages are coming from so please call your Supervisors or WHOEVER is at the TOP OF THE CHAIN so that their chain can be yanked on until this is resolved, thank you so very much.

I think all of the people putting themselves at risk,especially U.P.S drivers that make sure we have our life sustaining packages (like myself) on time and in a fashionable manner. They could have used an excuse and said “I m not going to work and taking the chance of getting Covid 19 because I have kids or I have a family etc. they just keep going as they normally would. I thank you all. They care about their customers and when I say they I don’t mean the CEO’s and the board members. I mean the everyday blue collar working man. Job EXTREMELY WELL DONE! KEEP UP THE GOOD WORK GUYS!! May God be with you all and your families during this madness. Remember it’s not Jersey strong or California strong it is called AMERICAN STRONG !!! This is a strong country and it will remain strong because of all the front line workers. I’m praying 🙏🏻 that once this madness is over we can all do something together for all of you that continued to work thru this disease to provide for us. We send our military soldiers overseas to fight when in fact we have soldiers right here in America and those soldiers are YOUS!!! God bless you all
With love,
Gee
🇺🇸🇺🇸🗽🗽.

I’ve only had UPS for a couple weeks but it’s proven itself invaluable in that short time. I ordered several items from different online retailers and most of them use this app as their go to shipping provider. UPS helps you keep up with the tracking numbers of all your packages and you can check any one of them at any given time for progress or a rescheduled shipping date among other things. You can also assign nicknames to each tracking number so you know which order contains what items. It automatically uploads any tracking number to UPS with all this info and you can set up delivery placement at your address or change a delivery to a pick up in a matter of seconds. My only complaint is it won’t delete tracking info of delivered packages. I’ve got the option turned on in the settings but it still keeps them in the list of tracking numbers for some reason. I’m sure I’ve left out several other options you have on UPS that are very handy but these are the ones that stand out for me. Just get UPS trust me you’ll love it.

I recently dwn loaded UPS after using the web sight for years. The only reason I went with UPS was I got tired of logging in for everything all the time using the web.
However my experience so far with UPS has been less than good. When I type the tracking number in to track it brings up the scan target square with the usual instructions for scanning? Now how can I scan a pkg barcode on a pkg I don’t have and this is the tool I most frequently use. Other times it will tell me it’s not a valid tracking number. I’ll then track it thru the web site and it’ll give me the proper info. I believe the this app Co may have their glitches as UPS does. One is where I’ll get notification on a pkg being delivered the next day. On that day I’ll get notified that it was delivered at such time on that day in my mail box but when I go to check it’s nowhere to be found. However it will be in the box the very next day, strange cause I have a lock box so a mis-delivered pkg could not be placed in my box.
IDK but for now I’ll hang on and try the other tools it offers when the need arises but if they don’t work out I’ll flush UPS . So far not usable for me and not happy with it.

I’m trying to change delivery instructions, but everytime I try to log into this app My Choice (which I think there is no point to have anyway) it takes me back to the home page where I input my tracking number, which then tells me to log in again even though I have already logged in. UPS and the website keep me going in circles when all I want to do is log into this app My Choice, input my tracking number, and change the delivery instructions so I don’t risk having my expensive package stolen while I’m away for on vacation a couple days. I cant log in, it just sends me back to the home page where it asks me to log in again, then it sends me to UPS , then UPS gives me no option to log into my this app My Choice account and only gives me the option to sign up, and it goes on and on and on. It’s absolutely ridiculous, I’ve been trying to do this simple thing that I can do on other shipping websites in less than 5 minutes.

Update: after almost an hour of trying to figure it out, I managed to log into my account and got to change the delivery instructions to rear door, just to find out that they left my package at the front door instead. thankfully my dad decided to drive an hour back home to get some stuff or else my package would’ve been stolen. ridiculous.

I’ve used UPS for a few years but for the past couple of days I haven’t been able to open UPS . I can log in online just fine but UPS just forces itself to close before anything loads. I tried uninstalling and reinstalling. I even looked at UPS page to seek help before writing a review. Normally I have no issues and UPS is very straight forward to use and has been reliable. But now I can’t open it and just thought I’d send a possible bug report. Thanks! Hopefully I’m the only person with this issue.

UPDATE:
I received an email directly from the developers regarding the bug and they explained that it was an error with loading due to communication with the Facebook component in UPS . So most likely was only an issue if you signed in using Facebook. Which I’m pretty sure I did. But the issue had been resolved shortly after I posted this, then shorty after that the developers responded to me. Honestly I let it go and wasn’t expecting a response. Very good app management! Wonderful customer service. Thank you for taking the time.

UPS itself is excellent for just about every feature it offers. Only minor complaint is when it shows a package is "almost there" just because the delivery truck is nearby. A driver's route might put them near your address several times per day before they finally deliver to your address, so until they can figure out a better way to truly know that your delivery is coming up soon, instead of just going by the drivers proximity to you, they should probably remove that feature.

As for all the negative reviews about this app as a company, I don't understand how that makes UPS bad by default. I suspect those reviewers had one single bad experience waiting for a package so they took out their frustration tenfold via an app review. I have been using this app heavily for over 20 years and I had maybe 1 or 2 issues along the way, nothing serious enough to warrant more than an "oh well." I understand everyone's situation and expectations are different, but to publicly blast an entire company based on being unhappy about one transaction seems very petty and childish to me. But what do I know?

I have used UPS for years and it is very helpful. It gives tracking updates as notifications, which is helpful in planning for a delivery so it isn’t sitting outside tempting a thief to grab it. If we are not going to be home when a delivery arrives, I can have a neighbor grab the package when UPS alerts me it has arrived, as it gives real time updates! This entire company is superior to the other delivery company, including UPS . I try to have everything shipped this app if possible because sometimes Fed ex will hold packages up to a week if they don’t have a delivery close to our home. Living far from the city, it happens often. I have had to track down refrigerated medications and gifts that express shipping was paid for Christmas delivery with Fed Ex (and they were “somewhere at our local shipping facility but couldn’t be located, with the tracking number”). I have never had that issue with this app, they deliver on time every time and sometimes EARLY. UPS doesn’t disappoint those that need to know where sensitive packages are located with a definitive date and estimated arrival time.

Love UPS especially when having to track a shipment that requires a signature. The only issue is when you are tracking the truck to deliver the items, we waited all evening. Then when it got past 8:30 pm and it was on our main road, ( which Fed Ex delivered an hour ago) the truck turned around and did not deliver our items. Then proceeded to list “severe weather or emergency situation “. This is not the first time. I would rather have an option where the driver was running late and was not able to deliver the products due to time constraints that was not under their control. ( I understand about not being able to effectively predict time)
Today, we received an alert from this app, our signature required items will be here between 1:30-5:30pm, great I will be home.
An hour later it was revised to 3:30-7:30pm. Now we will not be home. The items are time and temperature sensitive.
Other than that I love UPS , just wished there is an alternative option for the driver to communicate why the items could not be delivered.
Thank you

This used to be a very clear app. I could see what deliveries I was expecting on what day and packages were sorted in order of expected date. They opted to take this clear view and create chaos for app users. Packages appear in a seemingly random order, delivered packages are mixed in and the removal of color boxes makes it hard to tell them apart from packages en route, and UPS is difficult to view. Please fix it!!! We need to be able to see when our packages are coming!!! This is imperative because this app decided to take their great customer service and throw it in the trash. They’ve made receiving a delivery extremely difficult for their customers. If you can’t get to your door fast enough they will take your package to a random location. Auto parts store on a hill? Sports shop with no parking lot? I’m physically disabled and this has been an absolute nightmare. I need to know when I have packages coming so I can sit near my door and actually receive the items that are crucial to my health and safety. Please please PLEASE fix UPS!! And maybe consider creating safe and accessible delivery options for people who can’t trek 4 miles to get their packages in the middle of a city if we can’t get to the door in the two seconds your delivery people deem acceptable.

Times used to be you would order something and the only thing to do after that was wait with excitement until you either got a knock on the door, or pulled into the driveway after work and saw that package sitting on the front porch!!!

Now, however, I used to worry so much about my package “disappearing “ before I got home, that it limited my shopping. I’ve been using this app mobile for about 3-4 years now, and I’d fight to keep it. Your kept up to date on exactly where your package is and when it’s due to arrive. Have an emergency come up and know you won’t be able to be there on Rome? Contact this app via UPS and reschedule. Want your package left on your back porch instead of your front porch? Set your preference once and that’s where you’ll find it. Know that your package must be signed for or it will be returned? Have it delivered to a local pick up spot with extended hours and pick it up after work. I absolutely ADORE UPS and wished I had this much control over EVERY aspect of my life! Keep up the good work guys!

I had gone through a difficult repair to husbands iPad. It had to be replaced, but only after receiving it back twice, and the second time they had replaced the battery, but had not taken off the Balastic Glass screen protector. So before sending back for the third time, I waited until the battery went dead! I knew the main circuit board had finally had it. It took about the entire month of August to receive the new replacement which was going to be an upgrade. This time I got it tracked by this app and it was delivered a day before we expected it. This had been hard to believe but we were very happy to get our replacement and we can use a hot spot and tether the iPad to the iPhone so he can get his calls more easily because he carries it around the house, and he will be able to use it in the car while going to his medical appointments now. It was a great day when he had his own iPad again. Thanks for the great service from this app and really appreciated the updates so he could relax and have a nice weekend when it did arrive!

Update: November 01, 2021

Still no update on adding a “lock box” option for deliveries?

There is one big update that would be helpful and this would be for UPS and the website. If you have this app My Choice you can choose where your package will be left. You’re given multiple options but a lot of newer communities like mine use a smart locker for packages. My communities smart locker is controlled by this website - (www) ParcelPending (dot com) This is an electronic mail package locker where the user puts in a PIN number to open the locker. This PIN number is emailed to the user whenever something is delivered from this app, FedEx, etc. There is no option to select a smart locker on the this app app or website. This means I need important or expensive packages to be re-delivered which is a pain (my front office doesn’t accept packages) or manually pickup which defeats the delivery service. Please give customers this option, I don’t need to sign for a package if it’s placed in the smart locker. The smart locker is accessible 24 hours a day, 7 days a week so it doesn’t matter what time the this app driver shows up for delivery. If this option is added I will re-rate this review and increase to 5 stars since I love UPS besides this major issue. Thank you!

Have had a number of issues with deliveries that UPS should have solved. I have a difficult driveway in the winter. this app advised me to use the change my delivery function to deliver to another close address so my deliveries are safe. Deliveries are not made to the changed address, but are sent back to the distribution center. The changed address is on the main road the truck goes by on it’s way to my place. Talking to the drivers over the past couple of years, this app’ system doesn’t send an alert to the driver to advise of the change. Drivers I’ve talked to admit they rarely access the portion of their tracking units that deal with the changes, because it is an extra step, and takes time, of which affects their efficiency ratings. UPS would be great if used as intended, but internal workings of this app defeats its purpose. BTW, I’ve had a number of conversations with people identifying as “far up the chain in this app, so they’ve heard this before, straight from me.

I absolutely love having UPS with the amount of online shopping and occasional shipping I do. It is extremely helpful to be able to manage, track and ship all in one place on your phone. The only thing that I wish they would add is to be able to actually type in a specific location that you would like your deliveries to be placed. It is cool that they allow you to choose from a few different locations, such as front, back or side door, but with the amount of porch pirates nowadays, it would definitely be nice if you could specify a location in your own words, such a inside a bin or bench that has a storage underneath, or whatever hiding place that someone wants to designate for their deliveries.
It would also be nice if they gave you a little bit of a closer time frame to expect your package to arrive or be picked up.
Other than those two things, I definitely do enjoy having UPS and I highly recommend it to anyone who uses the service!

I’ve had maybe 3-4 drivers get backed up and falsely state they attempted delivery. I’ve also had Supervisors tell me they’ll get my package (medical) turned around and brought right back to me or they have said we’ll call you back within an hr. Some have some haven’t. So it’s the few drivers who log in false information that mess up for the good drivers and I realized this app stands by the words of the drivers & with that being the case there are drivers who don’t feel like finishes the routes for whatever reason and they get away with this behavior. Outside of those short few, this app is very reliable. We work from home and children are home schooled so in an effort to make sure we have evidence of deliveries or NO deliveries, we have 24/7 security cameras all around our house now. I do love the fact that you can track the package & 95% of the time it is accurate but there have been the 5% that showed package 3 blocks over we’ll get excited knowing we’re next & then get a text sorry we missed you. So i’ll remain loyal to this app I just hope they install body cameras/side truck cameras to actually see the drivers on location that’ll cut out those few bad apples logging in false delivery attempts. Happy upcoming NEW YEAR everyone☺️

I love the fact that I can sit at home and track my packages from my phone and get to know where my packages are from each destination or cities where it has arrived. And I definitely adore having this app send me text messages, which includes sending me emails letting me know where my packages have arrived and what dates I should expect the arrive time at my home. I recommend downloading the this app app to keep up with your packages and delivery dates. Through UPS you can track your packages and suggest where you prefer to have your packages delivered to any address or even suggest a given time you would be at home. Or choose to pick up your packages at any this app location. UPS is so easy to use and has multiple options and new features added. You can also copy and paste your tracking number in UPS and get to see where your packages are from starting point to each city and what date it will get to your mailbox or hometown. I really do think using UPS is awesome so download it give it a try

UPS is wonderful. I only wish the this app service was equally as good. I pay $40 bucks a year to have this app My Choice Premium. This is supposed to upgrade any packages that are coming via “Sure Post”. Those packages travel partially thru this app but then are delivered the last leg by USPS. If you select your settings to do so, they will automatically upgrade all of those packages. But this app consistently has an issue following thru and delivering any of of these packages. It will even show on UPS that it’s been upgraded and then get passed on to the post office. It’s extremely frustrating!! When you call to talk to someone about it, all they do it’s say “Sorry” and tell you someone will call you from the “operations” center within an hour. Of course, this never happen. There is absolutely NO ACCOUNTABILITY for this company whatsoever. It’s horrible. They damage your packages and then attempt to blame it on the fact that you did not pack it well enough. It’s awful!! We need someone to hold them accountable!

I have done a lot of shopping online this holiday season. The shopping has gone to the extent resulting in my this app delivery person coming to my house, which I might add is out of the way from others, at least four days out of the week for the last two months. The drivers are consistent, professional, and always friendly. They immediately document their deliveries which result in UPS being very helpful as a checklist for my progression in holiday shopping. I have been able to rely on UPS to ensure that a package will be on my doorstep and know at exactly what time of day it will arrive. I really like the ability to watch as my driver moves along the map and gets closer to my home. This is really helpful on days when I know a package is arriving that has a value that dictates me being present so it does not get left for a long period unattended on my front steps.

The great customer service and extremely well working app go hand in hand to make me a very happy consumer of this app.

If you are regularly receiving packages through the mail and shop online, this is a must have app. It notifies you when packages are being shipped through this app and when they are being sent to you by name recognition and address. For the most part it gives you updates during the process, only drawback is the actual this app Driver leaving packages and not getting precise details on who or where the package was left or given to. Also there sometimes is an issue with some deliveries that don’t necessarily allow status updates on your package unless you opt to pay additional to get more specified details. This has helped tremendously when my packages in the past were getting stolen or lost and thought to be delivered. I would download a fedex version if they offered it as well. This has made a huge difference for me. Highly recommended!!!

I finally got through to this app and had them delete my account. Hopefully this time they followed through! Apparently, last week they did NOT change the settings like they said they did! I downloaded UPS in the summer and had 1 package routed to my local this app store. I have tried to change the settings in UPS but apparently UPS will not let me. Now EVERY package is sent to the this app store. I have a broken right foot and can’t drive. this app CHANGES the address I have my packages addressed to and is sending them to the local this app store, where I can’t get them! If this continues, I will NOT do business with companies that use this app! Also, on 11/8 this app said my package could not be delivered because of severe weather. I am a TEACHER and EVERY school in the Greater Cleveland area was in session. Explain to me how if schools are in session the weather is TOO BAD for a delivery company to operate!

Guess what happened today? Yep, this app changed the delivery AGAIN back to the store!!! I had to call and make a stink again today. Hopefully they will deliver to my house. FYI I will NO longer order from companies who ship via this app. Since I am sitting around with a broken foot and nothing to do I will use my time contacting the companies I make purchases from.

I'd used UPS for some time but because of issues with it I deleted it. I then decided - some time later - to reinstall it. This is where things went south like a bullet. Well, for the second time, really, or I wouldn't have deleted it in the first place... But I digress.

I tried to log into UPS using the account info I originally used when I had UPS the first time around. Either my id or login "weren't recognized" but I couldn't get a password reset because the email I used when I opened the account is now defunct. So I create another account. But I get to the end of that process only to find out I can't create another account because my shipping address is already associated with an account so won't I please log into the existing account? Ummm, I CAN'T!

So I try to find contact information for app support that will ACTUALLY TAKE ME TO AN APP SUPPORT WEBSITE. Hhahahaha hahahhahahahahahahahahahaha hahahahahahahahaha! No, I don't need tech support for worldship software or for printing labels or for shipping a package. I need iPHONE APP SUPPORT! Its either laugh or cry at this point and since it IS sort of silly that a company that can deliver packages around the world can't hire someone to create a useful, functioning mobile app I've opted to laugh!

When I first seen the low rating of the this app app I assumed it must be a low quality app. I then learned UPS is well made, it’s the company itself that’s very low quality. Since it’s the season to get Christmas shopping done I’ve decided to ship with this app and right off the bat I can tell this company does not understand the word “fragile” my first item came to me smashed to bits. Luckily the shop I bought it from was understanding to this app’s ways and sent me another for free in a much much bigger and overpacked with support material for this app’s handling. But I can’t write a review based off one incident alone, so I gave them another try with my 2nd package. Aside the fact the location is just out of driving distance from my home I still had it shipped through this app. For the first SIX days this app claimed it was shipped and on its way...FOR six days... on the 7th day I get the email the truck is delayed and no expected delivery time... a location that is 7hrs away and the truck drove for SIX days and is still delayed??? Worst shipping company ever and I can completely see why the low review score...app is well done though.. you can easily find out when you WONT be getting your packages...p.s you should add a check box for “is your item smashed to bits”

UPS could easily be a 5 if this app would add international support for those trying to ship stuff home from other countries.. store location in Mexico, impossible. Also why can we fill necessary paperwork ahead of time in app. Global this app should also state maximum box size and what they can provide to accommodate packing as the US stores do. I chose this app out of trust in the US, I ended up having to hit multiple locations because this app store could not help me pack up the box. Store was brand new and was not equipped with necessary boxes or packing materials: Also, outrageous prices compared to DHL, we couldn’t fit all our stuff we bought so we chose this app to ship home, wasn’t until 2 hours before flight home and after and exhausting trip to packing places and then back to this app only to be told my one box was going to cost $650 usd and the cheaper ground option was not recommended because my breakables would most likely break??? Had I been able to reference this in UPS , honesty I would made different decisions. I feel let down by this app

If negative 5 stars was an option i would definitely give it that. I have used this app a few different occasions and had been some what satisfied. Recently I ordered a new iPhone and was very excited to receive this package. Unfortunately, I have a job like a every normal human being and really needed to know when my package was going to be delivered because It requires a signature. I can’t sit around all day waiting for It to be delivered between 9am and 8 pm. So I decided to download UPS and sign up for this app mychoice. After 5 times of trying to set up an account it finally worked. I then went to use the mychoice to get a 2 hour window time and also see if I could just pick It up instead. This didn’t work at all and continues to not work. UPS is glitchy and unreliable. It wasted my time completely and didn’t help me one bit. Oh and I also decided to try the website and give it a chance but it turns out that the website is also a piece of crap. Good job this app I’m never using you again. I recommend everyone to go to any other delivery service because this app IS BAD!!

I signed up for MyUPS a few years ago so I automatically get notified by text message whenever the this app system recognizes my name or address (not sure which, or maybe it's both). I can either click thru on the link in the message or open UPS . With UPS , I'm already logged in so I simply double check the options are correct, and that I have status updates active. I value being able to track progress of my shipments. We've had some trouble in nearby neighborhoods with packages disappearing, so it's helpful to know approx del times, particularly which days items will be delivered. Based on delivery status on the this app app, I make arrangements from there. Been using for a long time; updates & tweaks only make UPS (and this app) easier to use.

I love your app because it allows me to track my packages 📦, however, that is many times where my pleasure ends. I have had messages from your drivers that my package/packages were “undeliverable “ because they either couldn’t find our address or “the doors were shut” and so they couldn’t deliver them. We have asked them to deliver it to our door, as that is the only option your app gives us and so your drivers deliver it to the outside door, which is locked at 5 o’Clock. We have left instructions for the driver to call us (and given them our phone number) and once in awhile they have called us and we went down and let them in. Problem solved! However some drivers choose not to call, but they message us that it will be delivered the next day before the end of the day and then the next day, here it comes. Haven’t quite figured that one out yet. Anyway, as I see it, that could be a managerial problem for your company to deal with. Here is wishing you and your drivers a wonderful New Year 🤗🤗🤗

It is nice to be able to authorize deliveries which require a signature when you may be at work or running errands. It’s definitely a plus to be able to go on with life rather than waiting at home for a delivery, or having to make sure someone is available to sign for a package when you are at work.
I would have given 5 stars except for two minor hiccups. 1) there have been a few occasions when I left driver instructions to leave at one door, and come home to find the package at another.
2) there have been a few instances where the notification arrives very close to the time of delivery. For many people it’s probably not a big deal, but for others who may not be able to check their phone constantly due to work constraints, it can lead to cutting it close.
Overall, I think it is a great app that frees people up to get more done on delivery day.