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I have two packages that were scheduled to be delivered today. Both are coming from the same sort terminal. One has not been updated from said sort terminal, and says it will be delivered today. The other has been updated to the next sort terminal in my state, and the app says due to the weather the shipment has been delayed, but they have no idea when it will arrive. Two packages coming to the same destination with different information...wait a minute.....is the USPS app.....? As is common these days, companies race to beat the competition with high tech information apps without having the technology to deliver timely info, or none at all. Most of it comes down to scanning a label and computing an algorithm and yet they cannot get it right. I know we pay enough to ship packages, smh....... why even have an app when you cannot accurately update it? One of the packages ( the one that still says it will be delivered today) is signature required. So I tried using the app to change the delivery instructions to pre sign for it.....yea you guessed it...I couldn’t. I then used the email link to pre sign.....yea, received a message that they were having technical difficulties and to try back later....of which I have been trying to do for the last two days to no avail! I love the company, and drivers, but they need to get rid of the app. It’s embarrassing to the company.

I’m trying to change delivery instructions, but everytime I try to log into UPS My Choice (which I think there is no point to have anyway) it takes me back to the home page where I input my tracking number, which then tells me to log in again even though I have already logged in. The app and the website keep me going in circles when all I want to do is log into UPS My Choice, input my tracking number, and change the delivery instructions so I don’t risk having my expensive package stolen while I’m away for on vacation a couple days. I cant log in, it just sends me back to the home page where it asks me to log in again, then it sends me to the app, then the app gives me no option to log into my UPS My Choice account and only gives me the option to sign up, and it goes on and on and on. It’s absolutely ridiculous, I’ve been trying to do this simple thing that I can do on other shipping websites in less than 5 minutes. Update: after almost an hour of trying to figure it out, I managed to log into my account and got to change the delivery instructions to rear door, just to find out that they left my package at the front door instead. thankfully my dad decided to drive an hour back home to get some stuff or else my package would’ve been stolen. ridiculous.

This used to be a very clear app. I could see what deliveries I was expecting on what day and packages were sorted in order of expected date. They opted to take this clear view and create chaos for app users. Packages appear in a seemingly random order, delivered packages are mixed in and the removal of color boxes makes it hard to tell them apart from packages en route, and the app is difficult to view. Please fix it!!! We need to be able to see when our packages are coming!!! This is imperative because UPS decided to take their great customer service and throw it in the trash. They’ve made receiving a delivery extremely difficult for their customers. If you can’t get to your door fast enough they will take your package to a random location. Auto parts store on a hill? Sports shop with no parking lot? I’m physically disabled and this has been an absolute nightmare. I need to know when I have packages coming so I can sit near my door and actually receive the items that are crucial to my health and safety. Please please PLEASE fix this app!! And maybe consider creating safe and accessible delivery options for people who can’t trek 4 miles to get their packages in the middle of a city if we can’t get to the door in the two seconds your delivery people deem acceptable.