Paylocity Reviews

by Ictgrit

* added this 6/12 - apparently this company does not read the reviews because they have no way to submit technical bug problems in their app. It’s still has problems on iOS when trying to submit to clock in as they submit is grayed out but it’s actually a valid button if you want to call it that. Several of us are all experiencing the same problems the last few days when you try to look at the schedule it will show nothing, or it will take you to a month prior and you have to scroll until today, or it will show your today’s only and nothing else for the week or it will show you no one else that’s working at the same time. Having to close and open and refresh over and over to try to get any data is truly frustrating. What’s even worse is the fact that there is absolutely no way to submit anything to this company when their app isn’t working correctly.

I even went to APP support but it just takes you to the companies homepage and if you go to contact they won’t discuss issues with their software with users of it. So here I am leaving a review about a bug because they don’t give you any other way to do it. After the last update when you go to punch in or clock in or out or any status the submit option stays grayed out but ho ho ho! it’s actually valid you just have to click on it anyways. Normally the submit option in the upper right corner stays grayed out until the GPS has located you. Have a nice day.

by MartyByrde207

Not sure if it’s the new iOS or just my almost 2 year old phone but I’ve never had a problem punching into and out of my shifts with with Paylocity until around September of this year when it would require me to fully sign in EVERY TIME I OPEN Paylocity . Not only does it take me around 2-3 minutes to sign in each time but it literally asks if I want to stay signed in for up to 3 months… and then does the same exact thing the very next time I open Paylocity . I’ve updated, deleted/redownloaded, changed all my app settings and nothing seems to work. I’ve even contacted this app multiple times about this matter and get the same beat-around the bush response so for now I just use the this app browser on my work computer. Wish they would fix whatever bug/issues I’m having with Paylocity!!!

by Shane's House

I downgraded my rating since the developers are complacent and haven’t changed anything in five years. this app is likely bilking America’s working class millions of lost minutes due to superfluous security questions and offline issues preventing instant login. The solution would be a timeclock-only desktop app for Mac and Windows, which could stay open all day without access to personal info. I used to keep the website open on my computer so I could easily clock in or out, because logging in each time is such a multi-step hassle. It times-out for security reasons, so this doesn't always work. Leaving the page open is a risk because if you're away anyone can then browse and see things like your pay rate and other personal information. For whatever reason, my employer has chosen to disable the timeclock feature on the mobile app, thus defeating the only useful feature of Paylocity . This option shouldn't be available to employers. this app needs to make improvements before another provider beats them at their own game. Again, a desktop app that's timeclock-only would solve a lot of problems. The manual punch is also ill-conceived. If you forget to clock in, or a bug prevents it, you have to punch whatever time it is and type a note with the correct time so your manager can be inconvenienced with fixing it. Would make more sense to honor the employee's entered time and flag the actual time as a missed punch.

by Gotrippedofff

Paylocity is absolutely terrible. never have i experienced such a miserable helpless time while using an app! There’s multiple bugs that cause Paylocity to constantly crash forcing you to have to continuously delete Paylocity and reinstall it in order to correct the issue but only for a limited time until you need to repeat the process. Taking a simple photo will crash Paylocity , or saving something will cause it to get stuck during the save process, or if you switch to a different app and then back to the this app app it will cause the photo preview to not display the correct image you just took with the camera, all resulting to have to delete Paylocity and reinstall it. such an awful user experience. A cruel sick joke of an app...

by Ovlhkfk

Paylocity is only good for two things and that’s to look at paystubs and print them. The rest of Paylocity is read only you can’t do anything but look. You have to go to the web site to do anything else.
In the age of tech and you make an app that doesn’t do much of anything and the website isn’t much better. It’s complete trash if you try and do anything from a noble as well. Pc only and the password protection is even worse. Even when your browser saves your password it’ll tell you you put it in wrong. Then try a new password put in the actual one you was using and looky there you can’t use an old password (that it said was incorrect) but you’re in charge of the security of my money.... wish my company would have never went with this trash.

by Bobbm238659

The only reason this has two instead of one star is because Paylocity works with little lag. Paylocity has a weird refresh set up I have to do every time I clock in though, meaning if I don’t clock in, let it give me two updates, then click out of and back into the clock in page, it will not actually clock me in or out. I am also having an issue where they have taken away the “approve” button for me to approve my hours. This means I now have to go into the site on my laptop to approve my hours to get paid. Why, oh why? Unless I’m missing something obvious I’ve checked that page and others up and down, no approve button. I’d love to get some help from the site on this.

by Jpog789

Paylocity itself is handy to have, but navigating through the menus can feel like a clutter trying to find specific features. The biggest issue is how every other day Paylocity has issues trying to log in. The face scan feature never works half the time and for some reason this app will outright forget my password. I have it saved and I know for a fact it’s correct because I write it down. But this is the third time Paylocity makes me create a password even though I don’t have to. But even trying to reset the password on Paylocity doesn’t work as an error screen pops up every time. Aside from the glitchy log in issues it’s a nice app to have when you actually get to use it.

by Scott👨‍💻

Since 2018 I’ve been reporting a security issue to this app support which they refuse to address. When you invoke Paylocity switcher, sensitive/personal continues to be display rather then being masked for blurred out. Even days later! The time out doesn’t work until you open Paylocity again. This is a standard feature of every app that involves finances and personal information. this app still won’t implement this simple feature. Their support team refers me to my companies HR team. What? Oh course no one in my company can fix a third party app. Even our CISO has been involved and nope, this app does nothing. It amazes me year after year when something so simple yet important continues to get ignored.

by Im-a-sin

My only complaint and which ultimately the most important is how this company releases funds to the bank(s) for direct deposits. Most people don’t do conventional old school banking anymore and many banking institutions now release funds immediately after going to the federal reserve. Many people never paid 2 days sooner than their “pay day”. With that said, for some odd reason this app will send funds one pay period on a Monday, another on a Tuesday and the other Wednesday evening. I don’t get it! If my payroll sends you our timesheets on Monday morning, those deposits should be released to the bank no later than Monday evening or early Tuesday morning. Is it that difficult to push a button? All I wish is you to release funds consistently. And also people should not have to wait until Friday to see their pay check stubs, once the payroll is processed the stubs should be immediately available for review. Please do better this app!

by Carlisimo110

Yeah, app is awesome that i can clock in and out anywhere with my phone. But... other than that what i need it for it is useless.

If i have a coworker call out on a day i don’t work, i can’t view to see the schedule. We also have many departments that I have staff that could switch over to help, but app only shows my dept. So i have to login through website and hassle with the login. A WASTE OF MY TIME ON MY DAY OFF.

Also, if i need to go to the website because app won’t show me what i need, what is the first thing that pops up? My Pay!? If i am sitting at a computer logging in through this ‘super protective portal’ and then shows everyone my private info... that seems inappropriate. Maybe just a home screen would be better.

If i could make changes they would be
1. Make it so on Paylocity if I’m not working i can still see who all is working
2. Be able to customize who i would like to see ‘i am working with’ (across all depts)
3. When logging into website, NOT having my pay large and in the middle of the screen for all to see.
4. Once your biometrics have been used... STOP having me resign in. Your ‘register as a private device/computer’ doesn’t work either!

Streamlining is needed! Too many tabs and sub folders! Easy to get lost and not user friendly!

I do like that i can manage my hours and email HR as soon as I realize i forgot to clock in or out. But again, that doesn’t help me with my day to day job!

by Elephantbot

I clicked app support in Paylocity download screen but it just took me to your main website, super unhelpful. Paylocity is easy and straightforward but it has a bug that is requiring additional taps to be able to save an expense.

When you save an individual item like Merchant for an expense, it destiny load in the expense screen until you tap the next item like Description. This causes a problem in saving the individual expense in the expense report because the Save option isn’t available until all required attributes are filled. This requires an additional tap to either reopen an already filled attribute or to open a non required attribute that wasn’t filled in.

Please fix

by Darin S

I've only been using it a few months, but there are some things I encounter that are irritating, here's a few:

Paylocity could use a dashboard or home screen with useful info and shortcuts. Currently, when opening Paylocity you're shown the plain menu. It would be nice to see a screen with relevant info like your current timesheet/hours, your last paycheck amount, etc., as well as shortcuts for your most-used items like clocking in/out.

Why do I constantly get logged out? Even after enabling TouchID it still logs me out every other time I open Paylocity . If a user's own biometrics aren't a secure enough method of logging in, then why even offer the option? It's frustrating to make a user keep entering their password.

When you do have to log in, it's nice that Paylocity uses the OS's password manager integration. However, it doesn't work correctly. When attempting to use my phone's password manager, Paylocity searches for a credentials for "localhost" instead of this app. So then you have to erase that text and type in "this app", which is super tedious. Combined with the above issue, it creates a very frustrating login experience before you even can use Paylocity .

Please add support for Siri shortcuts. It would be incredibly useful to say "Hey Siri, please clock me in", or "submit my timesheet" or whatever like you can do with many other apps at the moment.

by Wildwood Artistry

Paylocity used by my previous employer gave employees who had forgotten to clock in/out the ability to go back and fix it in Paylocity . The event was still flagged in the system, so at the time of processing payroll management still had the ability to deny the change and question the discrepancy. I work in a veterinary hospital, when you get called back early due to an emergency (which can happen at any time) often people don’t remember to clock in from lunch. When this happens is an inconvenient system of leaving the manager a note with the correct information for them to manually go in and facilitate the fix. If this were possible within Paylocity it would make everything more streamlined.

Also, employee performance reviews would be a good option, both with management and as a anonymous peer review.

If they are going to do it all, this app could also add a scheduling feature to show work schedules/ shifts/ assignments for your place of employment. Everything together in one easy access app.

by Khalil0123

Paylocity has everything I need for my work. However, myself, along with many other coworkers, keep on having to log into Paylocity on the daily because it will log you out even though we’ve enabled facial recognition. This happens sometimes several times a day. Idk how hard or easy it is to fix something like this, but it has been happening for many months. I would give 5 stars if it were to be fixed.

by Rebubla

Has a lot of great features and the design is clean and straightforward. However there are lots of issues. I keep getting logged out despite always selecting the option to stay logged in for months at a time. This happens 4 or 5 times a week, often multiple times a day. My app is up to date. I also am sent back to early February every time I open the schedule inside Paylocity , despite it being mid-April now. The hamburger menu icon also disappears frequently and I have to restart Paylocity to get it to return, which often logs me out.

If these issues were fixed I’d give 5 stars.

by SusanM77

I’m in Paylocity every day. I use it to view my paystub’s, request time off, see journal entries from my director in video messages, take trainings, updates from my company on our community page, view my HSA and FSA balance and file claims, and enroll in my benefits. It is so easy to have everything in one place. I just refinanced my home and was able to email my paystubs and W-2s with a secure password to my mortgage broker. I can’t say enough good things about Paylocity. It has really been beneficial during Covid and getting updates from my company. I am a remote employee so I don’t go into an office every day and this helps me feel connected to my colleagues.

by Momofclaire

I NEVER write reviews for anything. Good or bad. I use my this app app so much that I felt like I needed to give my 5 star opinion! First, I love using Paylocity on my phone. If I am clocking in at work and want to make sure that everything is correct, I just open app and check my timesheet. I also love the fact that I know when my director has made any adjustments! It just pops up on my phone. The best part of Paylocity is pay!!! My entire check is available to view and I love the fact that I can pull up pay history, email my check information to my spouse and have everything at my fingertips.
I haven’t had any issues with clocking in at work. System is always up and running. If I missed a punch clocking in I can hit manual and clock out.
If I could suggest one thing:
When I look at my schedule and it gives me the option to see who I am working with....it gives me everyone working my shift time but all over the place. Not just at my location. So you end up going through hundreds of names just to see if you recognize any coworkers. I wish it would just show my company!
Other than that I love Paylocity. Keep it up. Thank Ashley Cobb

by Avi4All

Thank you team for all that you do to help us keep up tracking our schedule, timesheet, clock-in-out, awards and lot more!

After using the mobile app for more than 3 years now, I would like to bring some minor modifications that you may further research to check the possibilities of bringing them into implementation!

1. Schedule: Can you add an option for the employee to pre-add their own timings into this app, instead of looking into their own calendars!

2. Tasks: Can you add a new option for the supervisor to be able to add new tasks routinely (everyday with a checklist option for the employee to mark complete and later notify the supervisor) and special or urgent tasks labeled ASAP! With additional notes dialogue box!

3. Inventory: Adding an inventory option can help keep track on the office or work related items and mark them up immediately for purchase or supply request!

Making the application holistic in nature can bring in more traffic, which I felt to share with you according to my personal experience.

With regards
Avi

by Jesse Richey

March of 2020 I was offered a new job. In the interview i asked many questions about how easy of access i wound have to certain information as an employee. Including hours, time off, vacation, msa, insurance and more. I was shown Paylocity as my answer and was mighty impressed. Now Paylocity didn’t sell me the job but it sold me the company that was looming to hire me. This kind of organization and easy information access for us employees goes a long way. I love Paylocity and what this app does for us. Thank you. Proud employee of oilfield steel supply and user of this app app

by OmgCRASHcity

Most people complaining about these topics don’t realize they are company settings that their employer sets up in this app’s system, not a limitation of software. punch in/out issues, no access to mobile punching (company setting), incorrect PTO balances (company setting), took out too much child support (company set up), have to log back in after too much time away from app (standard security setting). The list goes on and on. Some people just don’t know the bigger picture. Otherwise it’s spam from Paycom reps. Wouldn’t put it past them.

by PayLoCitySucks

Had this problem last time I had to use this app as well with a different employer. My login information is all correct but keeps getting an error message saying it’s invalid. I’ll even use all the same info on my app and desktop at the same time and usually it will let me log in on Paylocity but not the desktop and now today both are not working. I’m very frustrated. Even attempted to do forgot password but I’m never sent the passcode. Just hoping that like the last time this happened I just have to give it a day or two and then log in using all the same stuff again and it will magically work. This needs to be fixed though it’s extremely frustrating.

by Mayalovespodcasts

Really disappointed in this app security measures. You would think a company managing this important information would stay up to date on best practices but they’re not. Their password requirements and protocols are several years out of date which makes me wonder what else behind the scenes hasn’t been updated.

Furthermore when I emailed them to complain (from my registered work email account that they have on file for me) because I’m not part of the admin team at my company I got an auto reply stating they won’t read my email and I need to call. This is clearly a company who has no interest in feedback from actual users.

Lastly Paylocity only allows me to manage my own time and approve time cards but if I have to edit one of my employees times because they were out sick or missed a punch I am unable to use Paylocity and have to log into their website.

by Helieasy

My company went with this system and it seemed great at first. Now we can put time in on our phone. This is important as we constantly travel at our work.
Until we found many of the input options required for our timesheet input are only available when using a computer. Rather than add options to Paylocity to access items like location, and other features we need they have forced us to work around these issues. Now using this system has caused us more time and effort than was previously accomplish with paper timesheets sent via e-mail.
Also system is glitchy. Often unable to log in.
If you want a company that will work with you on tour payroll needs. Look elsewhere.

by Shouse1234

Paylocity is decent, and works well enough. It just seems as though the largest use for Paylocity is to clock in and out, yet you have to tap through Paylocity in order to get to the punch screen. Even then you have to select through a toggle to determine what type of punch you want. This is less accessible than the web interface! Punch should be the default screen, and it should be as simple as having 4 buttons: clock in, start lunch, end lunch, and clock out. This would make Paylocity infinitely easier to navigate because the majority of users simply want to clock in and out.

by Jennyb!

If this app actually liked to the time clock it would be fantastic. It doesn’t so that’s a non starter, but I love having Paylocity to access my past checks whenever I need to. It would, however be much easier if I could simply pull up a printable version instead of emailing everything to myself first. In order to pull up a printable version I must first use a PC. That’s not always easy. Otherwise I like Paylocity just fine!

by BusyProfW

Very high security settings! Customized in so many ways to every company (for instance how employees clock in -chosen by the company not the employee). Instant mobile access to many features, not just pay stubs, but also benefit break downs and a platform for an internal social media recognition platform, something the younger workers really want. In addition, this app doesn’t force extra features, the company chooses them or they don’t. this app’s customer service has been a breath of fresh air and keeps support in the US.

by Austin Employee

In a former life I sold computer systems, small and large, and only dreamed of technology this capable to facilitate payroll processing. I use it every day to punch in and out on a very large campus. Saves having to go to a time clock on the other side of 83 acres. Increases my productivity, makes me feel trusted by my employer and truly proud to work in such a forward thinking environment.

One year later, and I still feel the same way. It's really just gotten better. Thanks folks very, very much. I retire in October. Hope you guys continue to do well.

by Tlt121

I wouldn’t classify myself as super tech savvy, but I still figured Paylocity out on my own without any assistance from my company’s admin. I love the fingerprint login feature, which allows me to avoid remembering yet another password or security questions-while also keeping my information super secure. I also use it for my pay information and like the ability to toggle between a YTD view versus check date break down. I like having transparency into this data throughout the year.

The memo feature is also really helpful and the push notifications work well. Also I use the time off feature to make requests and view my time off balances. From what I can see it works really well!

by Pdsny

So far with the whole use of technology and apps in my work place as been a kind of nightmare, though I have to say Paylocity doesn’t fall under that category at all love the clock in format how I can just clock in and out over my phone, the ability to see my pay in detail on spot and all my vacation and sick days I’ve accrued all in one app! Well overall I’d say Paylocity helps and doesn’t hurt at all. Thanks for making a useful app