Vanguard Reviews

Vanguard Reviews

Published by on 2021-05-19

Use the app to do the following (some features may not be available for
employer-sponsored plans): • Manage account activity (check your balances,
monitor performance, view account statements and messages, review
employer-sponsored plan). • Buy & sell (trade mutual funds, ETFs, and sto...



Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


Vanguard Reviews


  • By

    Authentication issue

    The app has been generally useful but quite limited (I’m using it with an employer-sponsored retirement plan); its main value has been to check my account balance. I have Touch ID enabled and it has worked well until recently. Now, when I login with Touch ID, the app shows me as logged-in but the screen has a (tiny) user id/password prompt on it, and I have to re-authenticate before I can do anything. I never remember my password for this account so I look it up which requires – wait for it – Touch ID. If this is supposed to be multi-factor authentication, then the app designers are clearly not familiar with the concept. It adds *nothing* to security and it’s annoying to deal with. If this is an employer-mandated change, then they need to bone up on MFA. If there’s a fix (e.g., unset or improperly-set option), I have yet to find it. The only upside is that now I can (e.g.) see messages without going through the annoying id/password authentication a second time. Other than that, it’s just a pain.





  • By

    Incorrect Data Reported

    This app seriously has me considering other brokerages. It reports incorrect data! I had a pending purchase and for the next 3 days it said I had an “Investment Return” of that same amount. Um that’s not an investment return that’s a pending purchase that hasn’t yet settled. Thankfully the desktop version of the site reports the data correctly! The mobile app is dated, not optimized for mobile and needs the entire UX to be revamped. Way too much effort to make a deposit or contribute more to the particular funds I’m holding. As a millennial, I value a good mobile experience and don’t want to be strapped to a desktop to manage my finances. Please look at your competition in this area and adapt accordingly. I’m a big fan of your funds but Fidelity is looking pretty attractive with the modern app/website and zero cost funds. Really considering jumping ship here. Too much competition in this space to lag behind so badly. Heck even Betterment and WealthFront have better apps and they’re the new kids on the block.


  • By

    Best financial institution

    I was recommended to Vanguard Mutual fund company by a good friend of mine back in 1985 when I was 34 years old, that’s when I learned the fundamentals of saving and investing money for the long term, I stayed on course. I follow that model, I didn’t react to market swings and I only invested what I could afford. I stayed consistent and kept my portfolio balanced according to my risk tolerance, rebalanced slightly when I needed to with the help of a Vanguard financial advisor, but most important I stayed true to my goals, and I succeeded in building a nice retirement for myself. I would Recommend any one of my family members to Vanguard, they are simply the best way to save and invest money for your goals. Thank you Vanguard so so much. James, 67 years old.


  • By

    Lacking

    Requires password to read communications from Vanguard even after unlocking app with FaceID. Why would Vanguard allow me to trade based on FaceID but not read my messages? Doesn’t make sense. App does not allow trading certain types of securities such as T-Bills. You have to go to their website for that. Interface is clumsy. If you go to transaction history and try to click on the down arrow to show more transactions it often takes you to detail about the last shown transaction instead. There is no way to view an aggregated picture of holdings in all your Vanguard accounts - you have to look through each one individually (eg if you hold the same ETF in several accounts there’s no way to look at your total exposure to that ETF without opening each account and scrolling through it).


  • By

    Performance and balances

    It would be very helpful if you could add a screen where both the balances of each fund and the performance of each fund on a more than daily basis are on one screen. As it is now, I have to get my balances per fund with the daily price change and daily percentage increase on one screen, which tells me nothing as far as long-term planning. Then I have to go to another screen to see what the fund did on a long-term basis, which includes year-to-date performance. If you could put fund balances and ytd, 1-, 3-, 5- and 10-year performance on one screen, it would make investment decisions much easier.


  • By

    Happy as a clam with Vanguard.

    John Bogle was right when he said to put your money in the Vanguard 500 Index fund and do not look at it much. Low cost investing for clients in world class funds managed by some of the best in the business is a treat. Before I got into Vanguard, I put my broker managed money head to head virtually against 5 Vanguard funds. Vanguard funds won by 5%. I moved. I sleep well, get help if I ask, and no one bothers me. And I do as well if not better than friends still with their brokers, paying 1% for the privilege of meeting 2 or 4 times a year. You make your choices, and the whiz kids behind the scenes go to work for you.


  • By

    Works, but basically crap

    First off, how is the overall rating for this app 4.8 out of 5? I scrolled from the most recent reviews to 3 years and I see a ton of 1 and 2 star reviews. Now on to my review- I’ve only used this app a few days and I find it horrible. Swiping notifications or bring up a calculator will log you out of the app. This is very frustrating as it forces me to start over whatever I am doing. And I also get random error messages whenever I navigate the app. These errors and messages occur when I log in or when I try to buy stocks, etc. Just repeating the same action usually works, but this just proves how buggy this app is. Does Vanguard now have a QA team? How can this app be this bad? Why haven’t these bugs been fixed as I see the same issues in reviews over and over. How is this app rated so high overall?





  • By

    Embarrassing

    So many disappointments. Slow to log in. It “thinks” for an amazingly long time before it realizes you have Touch ID enabled. Then after it authenticates your ID, it thinks again before it gets to the default screen. Then it thinks again while it loads your balance. The convenience (if you can even call it that) stops there; just about anything else you want to do requires you to manually log in with your user id and password in what is quite obviously a redirection to their mobile website. This is not really a app; it’s more like an account balance checking device that will redirect you to their mobile website. I don’t know how many billions of dollars they manage, but I’d assume with the money they make off of it, they’d be able to afford to actually develop a real app that works and has some features.


  • By

    Love Vanguard, Love the App

    I will forever be a fan and patron of Vanguard. There structure from the CEO down is one of transparency, low fees, and returns for their investors. I love the simplicity of all their funds, website, and app. I think this app is far better than many other apps I have such as betterment and fidelity. I saw one complaint about too much Security, which in today’s world when equifax and uber get hacked and lose tons of private data, I truly appreciate so I think that person needs to understand the importance of protecting themselves. Vanguard will forever be my investment firm of choice


  • By

    Vanguard App gets better and better!

    I am so happy with Vanguard. I love the straightforward simplicity and low cost of its funds. Everything is quality. The app has gotten better to the point where I can do almost anything I want on my phone or iPad. For major analysis and transactions, I still prefer to log in with my computer. But the ability to see prices/values, portfolio analysis, and performance, or just to look up a quick number on the app is great.


  • By

    One of the worst apps I “use”

    This app is one of the worst apps I have installed on my smartphone: in a much earlier update they activated the iPhone Touch feature to log on, which works well. However, in a glaring error of shortsightedness, when you go to open your messages, you are not given a chance to again use the touch feature, but asked to enter the password... if you are going to require a password anywhere else in the app, implement the touch feature across the board! Also, this week there has been a message stating that the app will not be available “this weekend”... very, very poor customer service! What exact hours are they talking about? 12 am Saturday to 12 am Monday.? This app is not being managed very well by Vanguard IT folks!


  • By

    Great company that needs to invest in their app

    Switched over from Schwab to Vanguard recently from all the great things I’ve heard about them as a brokerage, and while much of that is true, their app is really lacking. It asks for you to input password multiple times once you’ve already logged in (not very efficient), and the layout itself isn’t very appealing, at least in comparison to its competitors. If you are going to trade, I recommend doing so on the computer if you can, and just using the app to check your data occasionally. At least, until they give this thing a modern makeover.


  • By

    OMG

    This is my 3rd call. I set up a Roth account and you took my money. Couldn’t log on. I was told my personal account got merged to an employer account that was closed 25 years ago. 1st call I got call back if not fixed in 2-3 business days. 2nd call was yesterday I was told “it will be fixed today and we’ll contact you”. I never was contacted. I’m on the phone right now (on hold again). Just want other members to know what a glitch does to your consumer service.


  • By

    Great app if it was 2008

    FaceID doesn’t work. Well, sometimes it does, other times it says it works only to take me back to a login screen. On my iPhone 8, I had the same issues with that. It also took me to a page asking to update my info.. I hit submit every single time I logged in (roughly 200 times) but never registered. But the weird thing I’ve noticed is that it takes me to a login screen but if I click on the top left menu, I can go to other parts of the app (contributions, investments, etc.) I just have to manually log in to see how much I have in my 401k. I have the settings set up to remember my login name, it doesn’t remember. I also have it set up to allow me to stay logged in while I switch between apps. Nope, that doesn’t work either. Fix the basic issues of just being able to log in quickly and I would bump them up to 3 stars. From there, the app design is still stuck in 2008. It’s time to hire some young nerdy millennials. Give them 5 days and they will have a better functioning app that what is currently available.


  • By

    Love it

    I appreciate being able to easily view my investments on my phone. A few other companies still don't even offer an app. While it seems some others have had problems, so far this app has worked great for me since I've downloaded it over a year ago. TouchID is very convenient as well and I haven't had any problems. Layout and UI is nice and makes it easy to use/view.



A better way to Contact apps


You can now contact Vanguard customer service directly
via Email using our new site - AppContacter.com

Contact Vanguard directly


Is Vanguard Safe?

Yes. Vanguard is very safe to use. This is based on our NLP (Natural language processing) analysis of over 167,330 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Vanguard Is 61.5/100.


Is Vanguard Legit?

Yes. Vanguard is a totally legit app. This conclusion was arrived at by running over 167,330 Vanguard User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Vanguard Is 61.5/100.


Is Vanguard not working?

Vanguard works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.




Have a Problem with Vanguard? Report Issue

Leave a comment:



Why should I report an Issue with Vanguard?

  1. Pulling issues faced by users like you is a good way to draw attention of Vanguard to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Vanguard customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Vanguard.


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