Contact Vanguard Support

I can not agree more with all the 1 star reviews from around Nov to Dec 2021, this new interface they have is very lacking. Honestly the app before was kind of outdated looking, but it was very robust. If you’re a daily user like me, all the features you needed are there. The nicest thing about the old version was there’s always a filter button to customize whatever you’re looking at. Whether you’re looking at the cost basis, performance returns, transactions history, you can always filter it to show by fund(s), by account(s), or whatever custom way you want. You can do year to date, month to day, any random date range. YOU CAN’T DO THAT IN THE NEW UPDATE. I get they were trying to add a “modern” look to the app and I applaud them for trying but it’s missing some really basic feature. I miss being able to just use the app for a lot of my research instead of having to log into the website just to be able to filter for basic information like dividends for the year only for non-retirement accounts. If the tech team at Vanguard even cares about these reviews , please please please either give the customers the option to switch back to the old version while they iron out the new look or at the very least just add back the filter button to transaction history.

It’s clear Vanguard has fallen way behind on tech and it shows with their app, site and endless technical difficulties during account creation. The app is unintuitive and requires password + 2-factor even after logging in with Face ID for many features. Inaccurate/inconsistent stats - 3 different amounts for total gains in 3 different sections of the app. I’m told Beacon app won’t be available for trust accounts. The site is from the 90s and throws you through loops and dead ends. Trying to create an account online can lead to an error message with no details which requires a phone call to fix. My husband didn’t receive his trust account application after I DocuSigned mine during a call and we had to call again to redo the entire process. His original application shows up a month later and we have a good laugh. Using my SSN as a trust EIN (common practice) somehow broke the e-delivery setup and we received tons of snail mail - another 30+ minute call. No chat and closed weekends so everything requires long phone call during the week. I’m worried about technical difficulties when pulling out our money later. My other brokerages (Fidelity, Betterment, Charles Schwab) can run circles around this. Please get out of 1995 and catch up.

First, a piece of Advice to current Vanguard App users: Do not upgrade to Version 12.x! If you are fortunate enough to still have V11.x still installed on your iPhone or iPad., stick with it. One would expect a bit of discomfort that accompanies a change in user interface with a new major release. This discomfort should disappear as one learns to navigate the new UI. Sadly, this is not true with the latest version of Vanguard’s App. Instead, the UI now presents the scant information it makes available in something akin to a visual jungle. So information retrieval that formerly took a quick glance at a page now takes an endless series of page scrolls and some serious visual decoding to extract the information sought. To the design team responsible for this version, please learn more about the visual display of technical information. It is not the same as advertising. To Vanguard, please provide a means to allow your customers (who include loyal, long-term partners) a means to revert back to the former App version. This latest version makes doing business with Vanguard inconvenient at best and better described as difficult. Please recognize that this latest upgrade is a failure.