Trenitalia app not working? crashes or has problems?

Trenitalia Status

Last Updated on 2024-10-21 by Trenitalia S.p.A.

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43 User reports:
App has problems

User reports 43

⚠️ Most reported problems ⚠️

44.4%

Not working

40.0%

Crashes

6.7%

Something else

4.4%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Trenitalia Problems 😠👌🔥

- Suggestions for search improvement, such as a "did you mean" feature

- Lack of a map feature to show trip details and reassure users they are going to the correct place

- Glitches/mistakes in the Journeys section, showing departure date one day before actual travel date

- Ticket purchasing issues, such as incorrect ticket types and charges for fines

2 Reported Issues: 😵🆘🛟🚨📢

Lori Scheer

2023-09-19

every time i use the app i am denied access.

Erik Davenport

2022-05-30

When I use my iPhone app, or home computer, I’m told access denied. That I don’t have permission to access the site!! I’ve cleared all cookies but no luck.

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Common Trenitalia Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Trenitalia app on iOS and Android devices. Solve all Trenitalia app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Trenitalia iPhone Issues and Solutions

Trenitalia iOS app crashes, not working, errors
Trenitalia iOS app network issues
Trenitalia on iOS has black/white screen

Trenitalia Android App Issues and Solutions

Trenitalia has errors/crashing/not working
Trenitalia server network connectivity issues
Trenitalia has black screen

Trenitalia iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Trenitalia app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Trenitalia app crashes or not working on Iphone (iOS):

Close and restart the Trenitalia app on iPhone
Update Trenitalia app to the Latest Version for iOS
Uninstall and reinstall Trenitalia iPhone app
Update your iPhone to the latest iOS version

Fix Trenitalia on iPhone unable to connect to server/internet connection issues::

To resolve Trenitalia network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Trenitalia black/white screen (blank screen) on iPhone:

Follow the Trenitalia iOS app troubleshooting guide Here →

Trenitalia Android App Issues and Solutions

Fix Trenitalia not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Trenitalia app issues:

Force Stop the Trenitalia App
1. On android, goto "Settings" » click Trenitalia app. » click "Force Stop".

Update Trenitalia to the latest version on PlayStore

Clear Trenitalia App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Trenitalia app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Trenitalia.

Fix Trenitalia unable to contact server/ Trenitalia internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Trenitalia » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Trenitalia » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Trenitalia on android.

Solve Trenitalia black/white screens issue on Android:

Follow the Trenitalia android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Trenitalia S.p.A., developers of Trenitalia.