Trenitalia Reviews

by Jebamericausa

I used Trenitalia and can’t believe this app hasn’t fixed important ticket purchasing issues. I used Trenitalia to buy tickets for a certain date. The Journeys section shows my departure date 1 day before the actual travel date (that is a glitch/mistake). My ticket is correct and the website has the correct Journey date and correct ticket travel date. Plus, I received a confirmation email with the tickets ( correct dates). My third booking had more errors that scared me. The website showed the correct Journey date matching the ticket date and I received the email confirming the date. The mobile app had the wrong Journey date ( 1 day early again) but this time the ticket on Trenitalia HAS THE WRONG TRAVEL DATE! Now I can not use this electronic ticket on my mobile phone because it has the wrong date ( ticket is 1 day earlier). I live in the USA so I did a mobile chat to verify my PRN was for the correct date, and it was. Your App is causing confusion and will cause your company headaches and complaints from your customers. Trenitalia is not synchronizing correctly with website. Please fix this problem or tell customers to use the website. VERY DISAPPOINTED!

by Bambinajade

I selected my ticket, entered my info & credit card, then it said that the transaction didn’t go through & for me to pay again. I checked my email first & saw that I did already have been charged by this app for the tickets, but they never emailed me the tickets!!!
Now I have to call my credit card service to void the purchase.

by Jnmfox

Purchased tickets for me and my family to ride the Leonardo Express to the Rome airport. Once we were onboard and showed our ticket to the train conductor he informed us that my tickets for my children did not qualify as a “children”. Even though I had tickets for them he proceeded to charge us €64 per child for an adult ticket and a fine.

I would recommend families just take a taxi.

by Silencio3

I booked my tickets on desktop website, downloaded Trenitalia to have tickets on my phone, only to find the dates were a day off in app.
This led to some confusion and having to call customer service to verify I purchased the correct dates.

by Lapb13

I have a journey on September xx, but when I open Trenitalia and click on Journeys, it says the trip is a day earlier. About gave me a heart attack. But click through to the ticket and the correct date does display.

by USAM004

Our train leaves on a Friday. While viewing the ticket in Trenitalia from our current location in the U.S., Trenitalia shows our train departure date a day earlier (Thursday).

by Mps3239

Seems to convert the scheduled/purchased date to the user’s current local time zone, which causes much confusion and ultimate inability to use Trenitalia .

by Vashonm

Would like to register but they dont list the United states of america as a country in the choose countries list.

by Maux47

Trying to input from - to, and nothing happens. Chucked Trenitalia of my phone. Easier with Google…

by Ohwell 6512

Trenitalia isn’t great. Connecting to the “free” WiFi is an exercise in futility. It charges your credit card! There is no reason you should have to enter your credit card number to connect to the WiFi. At the MOST confirm your boarding pass number. This is the most offensive intrusion on personal information I have ever experienced with a transportation company for “free” WiFi. There are more hoops than a circus act. At the end of it all I was still not even able to connect. Please make it like the airports. Connect, log in, confirm, connected.

by HigFam5

It’s impossible to track, search or even book anything on Trenitalia. When selecting a date and time, Trenitalia completely overwrites what I select. If I pick a Wednesday from the calendar, Thursday or sometimes Friday shows up in the search box. If I try to correct it, it defaults back to another random date. It does the same thing with times. If I pick 10 then a random time shows up , 19 shows up in this example search. It’s very frustrating. I tried deleting and reinstalling but it didn’t help.

by Gaddinis

Could not get app to work for me. Among its problems:
1. The train station I needed to go to (San Vincenzo) is missing from list
2. Registration Page does not load properly
2. Instructions direct customers to report technical problems using the “Report an Issue” section, but that section doesn’t exist in menu.

by Eric Shmeric

The overall feature set is great, however, Trenitalia is fairly unreliable for the fundamental needs.
Checking a train status will often hang before giving an ambiguous error message indicating to try again.
Buying a ticket is best done in the website as searching for routes never completes. Trenitalia will spin for minutes on end after entering the start / end locations and the time without any indication of progress. Going through the website in the same connection completes almost instantly, so it’s surely an app problem rather than a connection issue.
Journeys bought in the website “sometimes” synchronize with Trenitalia . I bought two in the last 2 days. One synchronized, the other did not. After manually trying to import the journey I saw the same ambiguous error message.
As an engineering leader myself this smells a lot like an external dev team was tasked with Trenitalia without proper QA or accountability to the reliability of the feature set. Trenitalia is not ready to be used stand alone and the team should focus on the fundamental features, QA, and reliability.

by Bananasf0ster

Nice interface for searching trains, but there a bunch of different bugs that prevent me from actually using this to buy tickets

by Gjt1718

App is great. Works good and makes taking the train a breeze. I have used Trenitalia to travel from Venezia to Milano, then Firenze. This is where I have been having trouble with Trenitalia not saying system down. Deleted and reloaded app to no avail. This is why I’m dropping the star rating down to 2. Frustrating not being able to use Trenitalia . When working you can set times, change booking, and select your preferred seat.

by USA|VA

Trenitalia appears to convert local train times to the customer’s current local time zone for tickets provisioned in the Wallet app. For example, train that leaves at 11 AM from Rome shows as leaving at 5 AM for customers on the east coast (6 hour difference).

by EnTer78

Please, add Apple Pay to speed up payments and have a better experience for customers...

by Sososo

I booked a train for next week, paid, received both an email with confirmation as well as card for Wallet, an invoice in pdf. All without problems. Lay-out of Trenitalia is easy and clear. Perfect!

by Adimann

Used Trenitalia to travel between cities while on a trip to Italy. It’s very simple to use, payment is quick, and integration with Wallet is nice.

Only improvements I could think of are suggestions to search, the auto fill is good but it also needs a “did you mean.” Another suggestion, showing your trip on a map. Suggesting this as google seems to name the stations differently (their fault, not Trenitalia’s). This would be a nice feature to reassure people they are going to the correct place.

I still think it’s worthy of 5 stars, its basic features work excellent and Trenitalia is very clean.

by HunterEdison

Skip registration, then enter PNR (record locator) and email address to easily add your train tickets to your Apple Wallet.

by Tdepaulis

There is literally nothing Trenitalia can do. I can’t load my tickets, search for tickets, login, or anything else that would be useful when traveling with this app. Save your time and don’t bother with Trenitalia.

by DoneWithThisApp86

Won’t allow me to search for or purchase tickets except for today and right now - changing date / time causes app to freak out and redirect me back to home page. Crazy they would even release such a terribly performing app.

by Eddie MadZam

Trenitalia used to work fine but now every time I try and find a train and I put in a date and time it gives a completely different date and time. I don’t know what they did to Trenitalia but it’s useless now.

by Skmcginnis

If you can get Trenitalia to load, which is a very big if, you have a very clunky app to work with. The most prevalent result is “Service not available. Try again later.”

by Dmooch

That’s about it. Slicker looking interface that seems to work the same way, but no more favorites.

by PandaSlash

Trenitalia works far better than its competitor’s app. I appreciate the ability to add tickets to Apple Wallet.

by Claudiocaraffi

Diversi bug da far fatica ad elencarli... (tipo, la ricerca per orario di arrivo non è selezionabile) Al secondo tentativo la ricerca del treno ha funzionato e sono riuscito ad acquistare il biglietto