How to Contact Trenitalia Customer Service/Support
Listed below are our top recommendations on how to get in contact with Trenitalia. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Trenitalia. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Trenitalia S.p.A.
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Developer: Trenitalia S.p.A
E-Mail: [email protected]
Website: Visit Trenitalia Website
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Reported Issues: 4 Comments
By Eddie
8 months agoHello, The system will not let me book a train to France, but is allowed on TrainLine. Your system says it is without service and an X on the checkout cart. How to book out of the country is the question. Torino Porto Nuova to Eze, France. Leave 21 Sept at 10:40 am Arrive 2:54 pm. Three trains: IC511, IC637, and TER 86052 (SNCF). Also I would like to make a return: 25 Sept between 9:00 am to 10:30 am to Milano Central. All trains 1st class. I would prefer to make the reservation direct and not with a 3rd party. Thank You, Edward Joseph (I have an account).
By jebamericausa
Please Fix this App
I used this App and can’t believe Trenitalia hasn’t fixed important ticket purchasing issues. I used the app to buy tickets for a certain date. The Journeys section shows my departure date 1 day before the actual travel date (that is a glitch/mistake). My ticket is correct and the website has the correct Journey date and correct ticket travel date. Plus, I received a confirmation email with the tickets ( correct dates). My third booking had more errors that scared me. The website showed the correct Journey date matching the ticket date and I received the email confirming the date. The mobile app had the wrong Journey date ( 1 day early again) but this time the ticket on the app HAS THE WRONG TRAVEL DATE! Now I can not use this electronic ticket on my mobile phone because it has the wrong date ( ticket is 1 day earlier). I live in the USA so I did a mobile chat to verify my PRN was for the correct date, and it was. Your App is causing confusion and will cause your company headaches and complaints from your customers. The App is not synchronizing correctly with website. Please fix this problem or tell customers to use the website. VERY DISAPPOINTED!
By jnmfox
Poor Traveler Information
Purchased tickets for me and my family to ride the Leonardo Express to the Rome airport. Once we were onboard and showed our ticket to the train conductor he informed us that my tickets for my children did not qualify as a “children”. Even though I had tickets for them he proceeded to charge us €64 per child for an adult ticket and a fine. I would recommend families just take a taxi.
By Silencio3
Dates incorrect
I booked my tickets on desktop website, downloaded the app to have tickets on my phone, only to find the dates were a day off in app. This led to some confusion and having to call customer service to verify I purchased the correct dates.
Have a Problem with Trenitalia? Report Issue
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Why should I report an Issue with Trenitalia?
- Pulling issues faced by users like you is a good way to draw attention of Trenitalia to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Trenitalia customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Trenitalia.
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