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Common INSA Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot INSA app on iOS and Android devices. Solve all INSA app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. INSA iPhone Issues and Solutions

  2. INSA Android App Issues and Solutions


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at HaCon Ingenieurges. mbH, developers of INSA.


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Contact e-Mail: [email protected]




About this app

Easy journey planning from your current location to a train station, a stop or an address. this app knows every timetable of the public transport companies in Saxony-Anhalt, in the MDV as well as the nationwide railway traffic. this app automatically finds the most suitable stops in the surrounding area.  Whether by train, bus or tram, with this app you can easily find your next journey options from door to door in Saxony-Anhalt and the MDV. this app - alle Infos zum starken Nahverkehr is a service provided by the Nahverkehrsservice Sachsen-Anhalt GmbH (NASA) in cooperation the local transport operators.  Overview of the current fares and purchase of tickets of the MDV, the marego as well as the railway transport.  Important destinations and connections saved as favourites. this app monitors your journey.  In case of a disturbance or delay, you will be informed on your smartphone or tablet via a notification.  You can monitor one-off or regular trips.