Contact Skype Support

My boyfriend and I are long distance and for over a year now we have used Skype to call every day. Skype used to be perfect and we had no issues in call. Sometimes there would be quality drops in the video but that was just due to internet connection. We could also hear the background noise and it was very loud and amplified it was hard to call with that. Now when we call for the past 3 months or so after a major update skype has never worked. This app has become so horrible for us. One of our ends will go mute and the audio won’t work during some calls and I can’t even switch my camera anymore or go out of the app because my side of the video will go black. He can still see me but I can’t see myself and other times his video will go off if I go into our chats and come back. Background noise is still a huge issue and is just as bad as it was a year ago. I have become so frustrated with this app due to its recent behavior and I’ve tried to put up with it but it bothers me so much. It has made our calls so unpleasant and I am highly dissatisfied and we will both be moving to discord to call from now on.

I’ve used Skype for a long time, ever since MSN was bought by Microsoft and I’ve had the app for as long as I’ve had a smartphone. Skype app has always been buggy. You’d expect seamless connections across all platforms but that has not always been the case and it gets infuriating when I’m trying to have a conversation with someone but they can’t hear me, etc. As these problems are solved, new ones arise. I get it, you can’t have a perfect app, so I continue to deal as I mainly use this to communicate in my LDR. However, with the latest updates for iPhone and for Skype, the horrible integrated calling feature is now NOT optional. You can’t turn it off and calls are routed through the iPhone calling system. This disables me from using my other apps if I’m in a non-WiFi area. Additionally, when I hang up my Skype calls through the iPhone calling screen, it causes the entire iPhone to freeze and I can’t do anything until it corrects itself by restarting. It’s ridiculous. Bring back the option to turn off integrated calling please. For reference, I have the iPhone 8.

So.... I am writing this review because I can’t support this app anymore. I got 8 devices in my house and I still can’t do what I want in this app. I call my grandma every day on my phone (iPhone XS) or my laptop (MacBook Air 2020). I have a sister and we want to be in the same call with our grandma, but we can’t. And listen... I don’t really care about what tablet my grandma has. I know it’s an Alexa but it’s still a tablet of high tech. So why am I giving this 2 stars? Because I can’t be in the same call with my sis and grandma, and because I can’t even share screen in the call. The thing is Skype needs more performance than this. I have a lot of good devices in my house and I really don’t think the devices are the problem, because they are all NEW. So guys... I really think that u should go home and repair these problem instead of making parties at your houses. For example I am doing school with zoom. Trust me Zoom is... MUCH better than this LOW tech called “Skype”. In Zoom I can do all I want with no problem. Oh and BTW stay home safe until u get vaccinated😊. I hope y’all fix this problem