Skype Reviews

Skype Reviews

Published by on 2024-10-15

🏷️ About: Skype is a communication app that allows users to make free voice and video calls, send instant messages, and share photos and videos with friends and family. It is available on various devices, including phones, tablets, PCs, and Macs. Users can also make voice calls to mobile and landline numbers at affordable rates using Skype Credit or subscriptions.


     


Overall Customer Experience 😎


🙄💅🫥 Neutral
42.7%

😎👌🔥 Positive experience
29.0%

👿🤬😠 Negative experience
28.3%

~ from Justuseapp.com NLP analysis of 213,788 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Unlimited phone calls to any phone number, landline, cell phone, or toll-free number for just over $30 a year

- Ability to have a San Francisco phone number that anyone can call in the United States that reaches the user in another country

- Easy access to the dial pad by holding down the icon

- Improved call quality over the years

- Widely used for personal and business communications



Read 23 Customer Service Reviews 👿🤬😡😠💢😤

4.7 out of 5

Skype has gotten worse

2022-05-22

My boyfriend and I are long distance and for over a year now we have used this app to call every day. this app used to be perfect and we had no issues in call. Sometimes there would be quality drops in the video but that was just due to internet connection. We could also hear the background noise and it was very loud and amplified it was hard to call with that.
Now when we call for the past 3 months or so after a major update this app has never worked. Skype has become so horrible for us. One of our ends will go mute and the audio won’t work during some calls and I can’t even switch my camera anymore or go out of Skype because my side of the video will go black. He can still see me but I can’t see myself and other times his video will go off if I go into our chats and come back. Background noise is still a huge issue and is just as bad as it was a year ago.
I have become so frustrated with Skype due to its recent behavior and I’ve tried to put up with it but it bothers me so much. It has made our calls so unpleasant and I am highly dissatisfied and we will both be moving to discord to call from now on.

Integrated Calling NOT Optional

2022-06-23

I’ve used this app for a long time, ever since MSN was bought by Microsoft and I’ve had Skype for as long as I’ve had a smartphone. this app app has always been buggy. You’d expect seamless connections across all platforms but that has not always been the case and it gets infuriating when I’m trying to have a conversation with someone but they can’t hear me, etc. As these problems are solved, new ones arise. I get it, you can’t have a perfect app, so I continue to deal as I mainly use this to communicate in my LDR.

However, with the latest updates for iPhone and for this app, the horrible integrated calling feature is now NOT optional. You can’t turn it off and calls are routed through the iPhone calling system. This disables me from using my other apps if I’m in a non-WiFi area. Additionally, when I hang up my this app calls through the iPhone calling screen, it causes the entire iPhone to freeze and I can’t do anything until it corrects itself by restarting. It’s ridiculous. Bring back the option to turn off integrated calling please. For reference, I have the iPhone 8.

#ihateskype

2022-07-24

So.... I am writing this review because I can’t support Skype anymore. I got 8 devices in my house and I still can’t do what I want in Skype. I call my grandma every day on my phone (iPhone XS) or my laptop (MacBook Air 2020). I have a sister and we want to be in the same call with our grandma, but we can’t. And listen... I don’t really care about what tablet my grandma has. I know it’s an Alexa but it’s still a tablet of high tech. So why am I giving this 2 stars? Because I can’t be in the same call with my sis and grandma, and because I can’t even share screen in the call. The thing is this app needs more performance than this. I have a lot of good devices in my house and I really don’t think the devices are the problem, because they are all NEW. So guys... I really think that u should go home and repair these problem instead of making parties at your houses. For example I am doing school with zoom. Trust me Zoom is... MUCH better than this LOW tech called “this app”. In Zoom I can do all I want with no problem. Oh and BTW stay home safe until u get vaccinated😊.

I hope y’all fix this problem

used to be good but...

2022-08-25

i’ve used this app on and off for a few years. i think of this app as “that video call app” because originally it was just to call people as either a video call, audio call, and “chat”(because nobody really uses it) app. i feel like with all these new updates this app is using up valuable space both on said persons phone which instead they could be using on improving the quality of the apps features. not making new features and icons and lists and tips that nobody is going to use.
second, regarding (video)calls, whenever i call someone this app has a tendency to randomly turn off and the screen goes completely black. this only happens when i use this app. i would like this to be fixed because it’s really bothersome and pisses me off all the time. on that note whenever i (video)call someone i always(and i mean ALWAYS)have to turn on the video or sometimes both the video and speaker even though it’s a video call and should automatically do that because it’s a video call.
anyways i think originally this was a great app because it was so simple and easy to use, but now there is so much going on the real point isn’t there anymore and is constantly being altered. please fix the glitches i addresses in this and thanks.

Focus on Call Quality PLEASE

2022-09-26

This is why we use Skype — to make video calls or phone calls to loved ones. Connections are inconsistent, depending upon where one or both parties are situated in their respective locations. With cellular coverage and WiFi (most times, combined) this shouldn’t even be an issue. There should never be dropped calls nor lagging connections.

I don’t want to constantly scroll through screens; asking for money, taking 10 random pictures of Skype screen nor use emoticons while I’m talking with my loved one. Please remove those options or at the very least, make it difficult/impossible to do so while simply talking to the other person. Not everyone wants to use video or speakerphone all the time; some of us prefer the old fashioned way of talking to someone on the phone. It’s inconvenient to have to stop mid-conversation all the time to see what my ear is up to, seeing what random page I’m scrolling through unintentionally.

These are things we care about; connecting with those we love. Focus on those things; the quality of this particular aspect - the central aspect - of your service. Cool that other things are offered but please make those secondary things inactive while we’re on a call.

Not bad, but...

2022-10-27

Definitely an overall good calling app. I’ve used things like FaceTime and Snapchat to make video calls before, but they just don’t work as well. this app usually seems to load no matter what, unless the connection is extremely poor which isn’t the fault of this app. One of the main drawbacks is all the buttons littering the screen. Like many other reviewers have stated, things are a bit over crowded, especially for a phone app. My screen is small enough as it is and I want to see the person I’m talking to. That’s the point of the video call. My biggest gripe here is the poor internet connection notification box. Can we please move the poor internet connection notification box? It pops up right in the center of the screen! Thanks for telling me I have a poor connection, but I don’t understand why something can’t pop up in the corner. This notification blocks my whole entire screen so I can’t see who I’m talking to. This just makes me want to use an app that doesn’t tell me about the strength of my internet connection (because I don’t care about that information anyways). It would definitely be a five star app if these few problems could get addressed.

Personal gripes with how it works

2022-11-28

My biggest complaint is that anyone in the chat can do whatever they want with it. One person can start a group, and another person can change the name, picture, group members, etc. Which means anyone who wants to be annoying can just remove people for “a joke” or whatever. Anyone can kick you from the call or the group, no matter who that person is, or whether they’re toxic or not. I tolerate them because they’re not all bad, but then they pull something where they try to remake the group, and remove anyone who disagrees. Only the one who made the group should be able to remove people from the call/group, and edit it in any way.
I know that isn’t Skype ’s fault, it’s the person’s, and that the typical advice is “just don’t interact with that person” but in this situation that’s not possible. It’s a group where everyone is at. The entire “friend group”. While a new group can be made, there’s nothing stopping the same thing from happening again/continuously. Please add a function where only the group maker can screw with the settings, thank you.

Good but not reliable

2022-12-29

Been a good choice for the many years I’ve used this app to talk with friends and for business call. Clear connection sound, versatile chat, group calls, group chats, etc. do recommend for people needing any type of free voice app or for group calls. But I’m always having problems with this app. Everytime I update it, it creates a new problem that disables it from being reliable. Maybe it gets fixed or not but seems best for me to never update it. I once waited for maybe 10 updates or so and never had any problems. Then finally updated it because I got a new phone. Ever since updating has only caused me more problems. Maybe not the case for everyone but I wish I never updated from the obviously stable version I had.
Faced with connection issues, failed calls, dropped calls, no ringer when called, screen overlay not disabling, multiple call glitches where I’ll be in a call and it will pop up asking me to hang up and accept the same call I’m already in. Many problems but over all a good app that I would recommend.

Please stop

2023-01-30

I’ve been using this app for years, mainly because it’s better than FaceTime and Snapchat when it comes to just calling, but for the love of god, please stop showing me the would you like to respond or whatever it’s called when my call doesn’t go through or the someone I’m trying to call doesn’t pick up or whatever the case may be. If I’m going to respond I’ll just do it in the chat, I don’t need you to pull up some auto response of “please give me a call back.” Or whatever it says, the reason I’m writing this is mainly due to the fact of this feature deleting the text I had there with the “please give me a call back,” text. I spent a good 30-45 minutes writing a message to my girlfriend just to have it disappear. It’s a bad feature, and I hope to see it be removed or at least give us the option to turn it off. (there is no way that I know of to turn it off)

Works Well With 50-mps Wifi

2023-03-03

1) My experience with this app over the last six years has been very good on both my laptop and my iPhone. I mostly use this app for calling telephone numbers. Indeed, I have listened to lectures by dialing a phone number and experiencing excellent connections for hours at time.
2) With Skype on my iPhone, the volume and clarity are particularly good with 50-mps wifi on my end.
3) Some other times, the volume of the other person has been a bit low, but I was still able to understand what the other person was saying.
4) The only funky thing that I have found with Skype was when I wanted to add a secondary email address to my account. I read help first, but it seemed to be out of date since the navigation information in the help text didn’t correspond very well with Skype . Eventually, I deduced that I couldn’t use Skype to update my email addresses. I had to chat with support and login in to the this app website to make the modifications. Most apps allow you to change email addresses within the apps.

Skype is Amazing but...

2023-04-01

Look I love Skype for the phone, and for the computer and well all platforms. Although, I must admit the quality on some devices is not as good as others. So for instance, I talk to many people in other countries and sometimes their computers are better to hear and see them from while other times their phones.
What my point is, although I move the good graphics and interaction that this is capable of. You should try increasing the audio (make more clear) and cross platform capabilities. This is just my request, thank you for your time. Also yes I know audio is more of a device issue than a programming thus difficult to fix, although the cross platform issue may be slightly difficult but worth it. Thank you again for your time and sorry for pointing out the difficult parts, please just try not to take it to personally.

Suggestions are annoying and crashes often

2023-05-03

I’ve used this app for 2-3 years now and it wasn’t really that bad. I used it everyday to call and text my friends. But there’s a slight problem. There are always these suggestions I can use if I send a message or someone sends me a message. I press the button that these aren’t useful, but they keep coming back! I dislike the suggestions because I accidentally keep pressing it and it immediately sends and makes my friend confused. Also, whenever I call someone, it won’t even let me turn off my phone! It is so annoying because when I turn off my phone so save battery while calling, it immediately hangs up. Whenever I call on the computer and go on another tab at the same time (like playing a game), it affects my game. It freezes my game all the time. Also, my this app just crashes when I call on the computer. It immediately closes the tab and hangs up. It gets me and my friend really irritated. I love Skype but it just has a few problems that needs to be fixed

This would have been 5 stars if only...

2023-06-03

Alright so I use this app all the time and I love it because it has such a good quality of sound and it’s significantly better than the normal phone call. I love that it’s fairly easy to use and that you can change the colors of your background to match your personality behaves who doesn’t want to express themselves?!?! Anyways, I literally love Skype but there’s only one problem. Why don’t I get any notifications while I’m on a call??? I’ve missed some very important messages and I’ve almost been grounded on many occasions due to the fact that I’m not getting the notifications while I’m in a call. And what’s even worse is that my boyfriend has been using this app for WAAAYYYYY longer than I have and he’s had this problem the entire time he’s been using it but just never said anything about it. Alongside of myself, all of my friends have the same problem and was wondering if that minor problem could possibly be fixed because it would life a lot easier. Thank you very much.

Good app, needs more functionality

2023-07-05

this app is a very useful and helpful service for international calling. Confusing interface. When you click the iPhone button to tune your screen off, the this app call terminates. This means, unlike a regular phone call on iPhone where I turn the screen off, continue my conversation, and put the phone in my pocket with headphones all the time, the this app app will automatically hang up on whomever I’m talking to. This is especially obnoxious with international customer service phone calls where I had to wait 30 minutes in a phone queue, and then accidentally hung up on the customer service rep I was talking to. They can’t call me back of course because this app generates those electronic web phone numbers, which are not associated with anyone’s device, and so I’m screwed. Please change this feature, this app! Make Skype continue the phone call when an iPhone user clicks the power button to sleep their screen.

11 years of experience

2023-08-05

I’ve been using this app for more than 11 years now, through its ups and downs. Just finally installed the most recent version on my iPhone X, so haven’t used it for a few months now. This version is more stable, and higher quality than I’ve seen from this app for a while. When we first started using it, talking back and forth between Japan and the United States in 2008, it was the only game in town and it was great to have!
Over the years though, especially shortly after Microsoft took it over, it got really glitchy and frustrating to use. Now, using it for a half hour video call to Russia, I have basically no problems with it. Sound quality, video quality, ease-of-use, all basically very good.
My one issue, and the reason I only give it four stars instead of five, is that the screen sharing isn’t working as expected. Looks like the functionality should be there, but simply hitting the share screen button took me to a dialog box which asked about which app I would like to record. Record? I tried that, but all I did was, well, record. Looks like maybe there’s just some sort of disconnect, perhaps easy to fix, in the software.
Overall, very nice to see that this app is once again a viable option!

Still really happy. Telecom bargain!

2023-09-06

I’ve left several reviews, but as an American living in Italy with lots of family in the United States, paying just over $30 a year I can make unlimited phone calls to any phone number, landline, cell phone, or even toll-free number using this app. I know there are other free services but most won’t let you call land lines or toll-free numbers. Having that subscription I also pay another $30 a year for a San Francisco phone number that anyone can call in the United States that reaches me here in Italy on my Italian cell. It’s also great because that’s the number that shows up as caller ID when I make calls. Highly recommended. And I love the fact that if you hold your finger on the icon you can bring up the dial pad and quickly paste in any phone number in the US. The subscription plan is very cheap and very good. ONE BIG TIP: if you travel outside of the United States BEFORE you go take out a United States subscription which is now either three or 3 1/2 dollars. This way you can make unlimited calls back home for a month while you’re out of the country when you’re on Wi-Fi. Yes there are many ways to make free phone calls but the subscription will let you call landlines, toll-free numbers like maybe your bank or credit card company that you can’t access with other free services. If you make only one phone call while you’re away it will pay for the service. Then just cancel it when you get back home.

AMAZING APP

2023-10-08

I have had this game when COVID pandemic started, it helps me stay connected with friends and fam, nothing bad to say about Skype. I strongly suggest you get Skype and add all of the people you know onto it it is a very helpful app it’s very kid safe and it gives you many options of blocking people hiding my conversations and not letting them speak to you and then you can also add them and speak with them and call them you can turn on and off your video you can mute yourself and there are so many fun options so I strongly strongly strongly suggest getting Skype is very safe and you don’t need to worry about a child safety I mean strangers can text them but if they tell someone immediately you can block that stranger it has not happened to me that many times where someone who I don’t know texts me that’s very rare. THANKS SO KUCH FOR READING!!!

Positive Updated Review

2023-11-08

I appreciate that this app has changed its UI back to being practical and user friendly. Getting rid of useless features and colors have made Skype more professional looking and easier to navigate.

Old Review
The new this app interface is complete garbage. It now has unnecessary features such as "highlight" and "capture" which makes it seem like a wannabe Snapchat, but fails at being Snapchat. I get that this app wants to have a "cool" and "modern" look but there are way too many squiggly lines and the options for different colors is useless. The white background and black text makes the interface look bare and confusing when trying to navigate Skype . Overall, it seems like this app has lost itself. Skype focuses way too much on the "minimalistic" design, but fails to deliver practically and usability. It emphasizes useless features and hides the important ones.

Reliable over the yearssss

2023-12-10

I have been on this app since 2002. For sixteen years, this has been my favorite app as it has kept up with the improvements in technology. Over the past years, I have been on international trips and this app has kept me connected to my family and relatives in 3 different countries. The quality of calls has improved a lot over the years, too - sparing me from huge amounts of phone bills. However, I believe that the key is to have a decent internet connection. I am really impressed that is now being used widely both for personal and business communications. I have had lots of job interviews through call conferences. Love the emojis as they also keep up with the times, i.e., diversity. I can actually choose the color of the skin of the clapping hands or see different options on couples. I can go on for the many ways this app has been an essential part of my life through the years - forever loyal to you! Thanks, this app 👏🏼🙌🏼 🍾.

ONKY SOLUTION WE FOUND!!!

2024-01-10

Our family is in a trip for the week atone of the Hocking Hills cabins where there is no cellular service or connections but they do have WiFi. We thought we’d be able to use WiFi calling but it didn’t work. The cabin also has an internet phone but was experiencing difficulties with connecting so we had NO phone.

It wasn’t a huge deal but for safety reasons I prefer to have an emergency line to call out. I downloaded several apps that said we could make calls via WiFi and none worked. I also tried using my business line which we use a digital service provider for and it worked but only twice then kept failing. Our second day here while in my wife’s computer this app popped up which I had forgotten about. And man was I glad it did because it worked AMAZINGLY! Outside of a lag in the call it was the ONLY things that worked which allowed us to contact the cabin staff regarding the phone and schedule some of the events we wanted to do with the kiddos.

Truly appreciate having this app!

Keep the Skype Tradition

2024-12-16

I did not wish to criticize what was the very first ever communication system that I discovered saved me loads of money and had a voice quality better than my fixed line calls. It was also very simple to use. You open Skype you click on contacts you click on the name of the person you want to call, video or not, and you hear that most unique calling sound and the contact answers and you do your thing. That’s how simple it was and it became a system to shout about. Somebody tried to fix perfection and now it has so many fixes that it has become imperfect. A step downwards. Now I am one million present sure that it is not the intention of the programmers or any this app staff or member to see this downward motion in the eyes of so many of its faith clients. So my long time friends at this app do some more listening to the many reviews that so many people already took much of their time and energy to write. Keep it simple, easy to use by the nerds and my grandparents.

Overall good but needs improvement

2024-12-16

As someone in a long distance relationship, I depend heavily on video calling. Quality of this app calls are pretty good and I like the ability to use this app on any device. That being said, my boyfriend is Deaf and we use ASL to communicate. I don’t need the notifications saying “people are having trouble hearing you. Try moving closer to the microphone or eliminate background noise.” I understand that I’m getting this because it’s not picking up sound from my end, but I can promise doing those things won’t help so I’d appreciate not getting constant reminders. I’ve also been recently struggling with the little box that’s supposed to show me just shows black. The other person can see me fine, but I can’t see myself. This makes it very difficult to make sure I’m always on screen and able to be seen.

Works well, some glitches

2024-12-16

I live in a rural area where my cell phone mostly does not work, and the small local phone company here has expensive rates for unlimited long distance — even if I call the next town over. I use this app (I have a this app phone number), ooma, or WhatsApp, to telecommute and call out of my limited area. this app is better than ooma because the quality is usually good and I can reliably make outgoing calls or connect to meetings such as via zoom or gotomeeting. Sometimes my internet connection strength seems to fluctuate though, and my this app calls break up or echo and distort. My biggest criticism is that people I call may see a long 01 number with no name and without my correct location in their caller ID. Sometimes they do see my correct information but mostly not. With the current deluge of robo calls, this means often recipients are cautious about answering my calls. Overall as a telecommuter, I am happy to have this app ... without it, connecting for meetings and doing business would be a lot more difficult and expensive.



Is Skype Safe? 🤗🙏


Yes. Skype is very safe to use. This is based on our NLP (Natural language processing) analysis of over 213,788 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Skype Is 50.6/100.


Is Skype Legit? 💯


Yes. Skype is a totally legit app. This conclusion was arrived at by running over 213,788 Skype User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Skype Is 100/100..


Is Skype not working? 🚨


Skype works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



Payments 💸🤑💰

**Pricing data is based on average subscription prices reported by Justuseapp.com users..

Pricing Plans Amount (USD)
Skype Credit $4.99
Skype Credit $9.99
United States $3.49
United States Skype number $7.99
Skype Credit $24.99
World $15.49
World Extended $19.99
China $3.49
Iran $7.99
1-Month US Unlimited mins $3.49


How was your experience with Skype? Post a Review




Features

- Free voice and video calls to other Skype users

- Instant messaging with @ mentions and group chat options

- Share photos and videos with friends and family

- Screen sharing for collaboration and travel planning

- Emoticons, Giphy, and image annotation options to liven up conversations

- Low-cost voice calls to mobile and landline numbers using Skype Credit or subscriptions

- Monthly calling plans for unlimited or fixed-minute calls to landlines and mobiles

- In-app purchase options for Skype Credit and subscriptions

- Privacy and Cookies policy and Microsoft Services Agreement for user protection.

  Customer Service/Support
Developer:
Skype Communications S.a.r.l

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