Contact Discord Support

I will start this review by saying that I haven’t actually been able to use discord. I downloaded the app for a school class but when prompted to verify my number, it wouldn’t accept it because it was linked with another account. So, I went through the process of trying to find an account I had created years prior. In the meantime I contacted support and got a very quick robot response telling me to do exactly what I had just done. I found the old accounts and deleted them. However, that wasn’t enough. Apparently when you press delete on an account it takes an additional 14 days before discord actually deletes it. A day later, support for back to me and told me that I needed to send a copy of the error message I was receiving (even though I had already stated it in the last email). So I did. And a day later I still have received no response. I had to sort this issue out myself and eventually found that simply deleting the account wouldn’t remove the phone number associated with it. Finally to remove a phone number from an account I had to add ANOTHER email in the process - further convoluting the account issue. And finally, after 20 to 30 “account verifications”, 4 password resets, zero help from discord- I had access to a discord account. A whole 3 days later. All of this could’ve been resolved if I had access to someone at discord who knew a lick about user accounts and how to immediately delete them.

I’ve used discord for a very long time, for 5 years and I really enjoyed using it until I my account had gotten disabled because I decided to cancel my 3 month free nitro subscription. I had canceled because I didn’t really have a need for the subscription. I was rarely on and never really used the perks of their nitro. I had canceled my subscription on September 22nd 2021 and didn’t think they were gonna charge me, but I had checked my bank account to find out they did. I waited a few days thinking maybe it was on an accident and they’ll refund me my money but I had seen they didn’t. On September 25th I had put the request for a refund and got approved. As soon as that happened my account was immediately disabled and I wasn’t able to access it anymore. I contacted discord support to see what the reason why and explained what had happened but they insisted that I had broke their terms of service because I didn’t let them charge me for a subscription I had canceled. I had some of my best friends on there and was in a lot of really cool communities and it’s an utter shame that I will never be able to communicate with them again because of their poor customer service and api. Don’t use discord, they’ll disable and ban your account because they have bad api and customer service won’t listen to what you have to say because they feel like it superior to you.

I like Discord for what it offers, but the iOS app crashes randomly whenever I try to load a picture, gif, song, or other upload someone else posted, and crashes when I try to post pictures quite frequently. I know that a lot of people upload stuff, so the fact that it crashes as often as it does is a major concern for me. Another issue is that the app has decided to randomly mark all messages in random chat channels as read when I open them, even though I’ve still got dozens to read before I reach the end of the string. Or I’ll be reading the messages, and suddenly it marked all messages as read, to include ones that happen while I’m reading, and not even remotely caught up. It happens randomly, so I don’t even know what might be the issue. It might happen to a chat every time I open it, or just once in a while but it’s a bug I want to see gone. Being tagged in a message, and then having that indicator removed randomly is an issue. I don’t always have time to read everything in one sitting, so I want to be assured that I can read it later. It is a major issue when it starts you over at the end of the conversation, and doesn’t save from where you had to leave off. (This is mostly for my admin duties on servers.) I like that I have the ability to take Discord with me, but if I can’t use it half the time, then it’s like I don’t even have it at all.