Map My Run app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️
Something else
75.5%

Not working
8.2%

Connection
6.1%

Login
6.1%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Map My Run Problems 🔥

- Developers took out the steps challenge

- Many improvements that programmers can do on the app

- Unbearable coach’s voice that alerts users to track their cadence

- Continued instability with the system and apps

- Missing feeds

- Thinks users are not MVP members

- Vague apologies and indefinite promises from support

📋 37 Reported Issues:

W
Wendy Still 2024-01-18

I cannot get voice feedback. I have a Samsung S9. All permissions are switched on. Please advise as I was going to pay for May my Run app after my free trial, but there is no point if I can't get the voice feedback !

J
Jeffrey 2023-08-19

The app has started randomly pausing and resuming when I have not paused my run. There is no auto pause button to be found in my settings, so I cannot try turning that on and off, etc.

L
Laura Marian 2023-06-30

I created challenges, but none of the workout were recorded in the challenges.

G
Gladys Moruti 2023-06-13

My app cant record distance it only records time and calories burnt please assist.

T
Tina Lahman 2023-06-08

Not showing notifications and, sometimes when I get emails that I have comments, but I go to comments and can't see them.

S
Shannon Scott 2023-05-20

Save Workout Page pop-up over and over. Will not let me save or do anything else in app.

K
Kim 2023-04-27

If I briefly stop or turn around MMR will repeat stats, like sometimes 10 times. It’s so annoying! Any suggestions on how to fix??

D
Dave 2023-03-12

In last 2 weeks now, it stops recording distance as soon as the screen is turned off. Has worked great for years until now.

A
Allen 2023-02-10

The Dashboard is not updating for one week only (Jan 29 - Feb 4). The daily workouts are there but the total Dashboard mileage shows Zero. It's only for this week. I even went in and edited each individual workout, changing the mileage up or down by 0. 01 miles. The edited workouts were saved but Dashboard still won't update. Yes, all workouts are Synced. I checked

R
Rudzani Matodzi 2023-02-03

When i manually add the total number of km done on map my run YOU VS THE YEAR 2023 CHALLENGE ,it is about 281 but the dashboard is showing 247.28/1023km, May you please assist.

M
Mike Roberts 2023-01-19

When I'm looking at the stats page , no matter what I choose from a date range perspective I can only see the data for 2023 ?? The data for 2022 is definitely there as you can see it in the dashboard view. FYI using Chrome Version 109.0.5414.87 (Official Build) (arm64)

L
Laura Samantha Flores 2023-01-13

You VS the Year 2023 is not recording any of my workouts. It still says I have done nothing.

K
Krymurr 2023-01-10

The 2023 You vs the Year challenge hasn't been updating at all for me, anyone else having these problems? I've done about 30 kms but the challenge doesn't update.

C
Cassandra Rocha 2023-01-07

I have a number of friends in the You vs The Year 2023 challenge but I can only see some of them. they can see a different leaderboard than I can.

A
Alison Campbell 2022-11-04

Apparently the You vs the year 2022 hasn't updated since June, which is disappointing. How do I fix this?

C
Cathy & Henry Terwedow 2022-11-03

Ditto what everyone is saying. The 'You vs the Year' app doesn't reflect actual mileage and workouts completed. The achievement circles are all filled in with the correct "earned" dates showing, but the total distance and number of workouts at the top of the screen are missing. Please fix!!! People have been reporting this issue since June. Why has there been no response or fix?

S
Sharon 2022-10-18

As others have said, runs are not being counted towards challenges. Frustrating.

C
Catherine Cruz 2022-10-17

Km for “you vs your endurance” challenge are not updating

C
Charise Lambros 2022-10-16

Challenge miles/km not updating. I am over 100 km on you vs your endurance and it only shows 82. My workouts have all synced, but aren't transferring to the challenge.

E
Emily 2022-10-08

As others have reported You vs the year on the app needs fixing. Entering the challenge page shows a the miles you have done vs the goal ratio. However, upon clicking into the main page the display is zero miles. The circles completed are filled, but it is hard to stay motivated without the reflections. People are not using the web browser link to track their runs everyone is using the app to access literally on the go. The positive reinforcement and the drive to achieve the goal gets kind of lost. Please fix or I will stray to other platforms as this is the challenge that brought me back to running regularly and enjoying it.

H
H. Steven Kennedy 2022-09-27

My "You vs. The Year 2022" stats ( # of workouts, miles, and % ranking) are not showing up on the app on my Pixel 5 phone since the last update on September 13. They are showing correctly on the website so the issue is in the app integration. Please fix the app.

C
Cheryl Oricchio 2022-09-08

Map My Run stops recording in the middle of my run. Suddenly it's ended my run and has a screen that shows I can start a new run. This is while the screen is locked and I have not touched the phone. the only cause I can potentially see is that is is pausing and then ending because I am getting text messages. but it shouldn't do that--IT'S EXTREMELY FRUSTRATING.

J
Julia D 2022-08-20

As others have reported You vs the year is messed up. Entering challenge page shows a number but main page shy zero miles zero workouts and nothing for your relative place. And I’m actually doing well this year! I want my positive reinforcement!!!

A
Amanda 2022-08-12

App immediately closes when I try to open it for viewing or use. I don’t want to lose my stats, so I haven’t tried removing it from my phone yet.

R
Ria Septiana 2022-08-10

my Profil Picture is changed into another person's pict, and my name didn't show at the list of the challenge, what should i do..?

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Lena Hartmann 2022-08-09

My challenge is not showing my progress. It still shows badges I have achieved but they are grayed out. Recent update done yesterday

C
Charlene Thomas 2022-08-02

My workout is not being logged into my challenge. What do I need to do?

L
Lisa 2022-07-16

I created a challenge and my workouts are not being logged in the challenge. I tried all your troubleshooting suggestions and nothing worked.

A
April Wallace 2022-07-02

My MapMyRun You Vs. The Year challenge logs the run on the home screen but won’t load the updated stats on the challenge page. It’s been doing this for a couple weeks at least. How can I resolve it?

D
Dina 2022-06-27

My app has decided to stop "logging workouts" it "appears to work and log on my watch" however once complete it is no where to be found, it isn't sunced, there "are no missing workouts" they are "just gone since June 24th" I did not notice until today.. I wanted to check my pace and they are "gone" my last workout was Friday June 24th I have uninstalled reinstalled, cleared cache, data, everything and now my watch thinks I haven't worked out since August 2021....

H
H Horsman 2022-06-20

I'm having the same issue as reported by Denise on6/11 - the 2022 challenge everything was correct but then I looked a few days ago and my placenent says 0% because my total workouts say 0, as does the kilometers. I thought it might correct itself but it hasn’t. Using iPhone snd have never had problems in past challenges.

M
Martine Moon 2022-06-19

You v the year 22. Shows the mileage on the front page so syncing to an extent (and it syncs with Garmin) but when I actually go into the challenge, it doesn’t show the mileage, the workouts, or where I am compared to others. Shows the badges I’ve already earned but no idea if it will register when I move into the next category. I don’t want to delete the app in case I lose all my workouts etc.

D
Denise 2022-06-11

In the 2022 challenge everything was correct but then I looked a few days ago and my placenent says 0% because my total workouts say 0, as does the kilometers. I thought it might correct itself but it hasn’t. Using iPhone snd have never had problems in past challenges.

N
Naomi Frances Mary Raison 2022-06-01

The app has started pausing and resuming when I have not paused my run.There is two voices, the usual one with distance and starts and a different one with the pause/resume message.

M
Mansor Taher 2022-05-25

Apk does not work with Huawei P50pro

D
David 2022-05-17

On mapmywalk, two current challenges have not updated my data for several days. I updated the version recently on a prompt that the software was out of date.

N
Natalia Evans 2022-03-28

Did a walk and managed to upload on profile etc. but for some reason does not add to my current leaderboard which has never happened before

Showing 1-37 of 37 reported issues:

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