Contact Map My Run Support

by Drgardner

Update - continued instability with the system and apps. Now missing feeds. Thinks I’m not an MVP member. Notes to support get vague apologies and indefinite promises. If you’re going to operate complex software and online systems, you have to realize you’re not just making shoes and. Lot he’s anymore and step up with the resources to properly support and operate the system. Getting really frustrating. Original: Generally, the app is among the better run tracking apps — not a high bar — but there are a number of problems that have been going on long enough to rate a low review for poor support. First, sync with Apple Watch app when starting a run on the phone doesn’t sync well or at all. Takes several minutes for phone to register the phone is tracking a run, then is constantly behind so must look at the phone — distracting — to get actual stats. Slow to pick up heart rate from watch. Will begin tracking several minutes to near end of run. This has been reported to support months ago, response was it’s a known problem and to just track runs on the watch. Poor response — maybe if it’s a known problem, fix it? Also, training programs are better than some, but still offer limited customization. Difficult for someone trying to get back into running after an extended forced break. Fix it, and I’ll provide a better review.

by Tock13

I have used this app for years, when it was just map my run. I’ve tried them all and this is the one I keep using. This last updated killed the app for me. I run a 2 mile loop and it used to be spot on for distance. Now it’s constantly off. 2.1 or 1.8 or even worse. I walk the exact same course and it is consistently measuring a miles way longer than it should. How does distance change when walked compared to running??? I use another app to track distance at the same time and it is spot on. This app no longer tells me heart rate or distance at the mile marks consistently. She tells me the time but for distance it says “distance....silence....miles” heart rate...silence....beats per minute”. Then at the next mile I might get a distance readout but not heart rate. Frustrating. Now I am battling getting it to connect to my Polar hr10. Heart Graph app picks it up just fine, so does iSmooth run. I see it connected in the Bluetooth settings. Why can’t mapmyrun Find it. I want to keep using this app it has all my history in it but life is far too short to deal with buggy crappy updates. Guess it’s iSmooth run, which isn’t that great or the crapshoot of the App Store to find something comparable.

Be prepared for disappointment with this one, seems once underarmour took over the quality got lost in rally sprints and the fiscal goals.

by Marycchayden

I’ve been using the Under Armor Record app for years to track my runs. It appears this app is no longer supported as it crashes upon opening every time now. I figured I could switch to this app seamlessly and continue as normal. You would think an app owned by the same company would work the same way. Wrong! Firstly, the robot voice is AWFUL. It takes so long for the robotic voice to announce the distance and duration. The voice on the other app was much more natural. Secondly, the GPS is wrong. The route I’ve been running for 6 months suddenly got shorter once I started using this app. And lastly, my biggest gripe... I always listen to podcasts when I run, but for some reason it’s nearly impossible to figure out how to make the announcements play properly. Sometimes it works, sometimes it’s just silence, sometimes it starts playing other music. Sometimes it works at the beginning of my run, but then stops half way through. This is infuriating. I constantly need to stop in the middle of my run to restart the podcast or check what my time and duration is. What a complete joke. Every time I’ve used this app, I’ve ended my run frustrated and annoyed. Im not someone who has issues with technology. This app is trash. Bring back the record app!!