Newsela Student app not working? crashes or has problems?

Newsela Student Status

Last Updated on 2025-02-04 by Newsela

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4 User reports:
App has problems

User reports 4

⚠️ Most reported problems ⚠️

Crashes

57.1%

Something else

42.9%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Newsela Student Problems 🔥

- The save button is located in a place that is covered by the keyboard, making it difficult to save work.

- The app does not auto-save responses, which can result in lost work.

- The quizzes are not helpful.

- The app always puts the reader on a lower reading level, which can be frustrating for advanced readers.

📋 3 Reported Issues:

Andrew Tran 2024-03-25

Hi Support, I am supporting my school as an IT Support specialist. My Students app are closing after trying to open any articles. The app will have a loading circular screen the top off the app is visibility flashing, then app closes. Can you please help resolve this issue. App is running on Gen 7 Ipads one running on IOS 17.4.1 the other on IOS 17.3 Thank you, Andrew Tran

Patience Bohna 2022-09-06

My screen is glitching and has to be reloaded, then I lose my answers.

Alison Long 2022-03-14

Our students use the same username and password for school accounts. One student must have done a typo because her account doesn't work. It says to ask the teacher, but how do I help her?

Showing 1-3 of 3 reported issues:

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Common Newsela Student Problems & Solutions. Troubleshooting Guide

Table of Contents:

Newsela Student iPhone Issues and Solutions

Newsela Student iOS app crashes, not working, errors
Newsela Student iOS app network issues
Newsela Student on iOS has black/white screen

Newsela Student Android App Issues and Solutions

Newsela Student has errors/crashing/not working
Newsela Student server network connectivity issues
Newsela Student has black screen

⚠️ Troubleshoot | Fix Now in One Click

Newsela Student iPhone Issues and Solutions

How to fix Newsela Student app crashes or not working on Iphone (iOS):

Close and restart the Newsela Student app on iPhone
Update Newsela Student app to the Latest Version for iOS
Uninstall and reinstall Newsela Student iPhone app
Update your iPhone to the latest iOS version

Fix Newsela Student on iPhone unable to connect to server/internet connection issues::

To resolve Newsela Student network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Newsela Student Android App Issues and Solutions

Fix Newsela Student not working on Android, crashes, errors or is unresponsive:

Force Stop the Newsela Student App
1. On android, goto Settings » Newsela Student » click [Force Stop]

Update Newsela Student to the latest version on PlayStore

Clear Newsela Student App Cache and Data:
1. On android, goto Settings » Apps » Newsela Student » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Newsela Student.

Fix Newsela Student unable to contact server/ Newsela Student internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Newsela Student » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Newsela Student » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Newsela Student