Are you having issues? Select the issue you are having below and provide feedback to Digital Secure.
- Malfunction
- Unprotected multiple times daily
- Lagging on iPhone 12 Pro Max
- Wi-Fi not staying connected
- Safe and secure not working
- Service has been hacked
- Countless hours on the phone with customer service representative and the fraud department
- No refund for countless hours not receiving protection
Digital secure Dashboard is nothing but a blank screen.
It keeps pinging me each time its doing a check on my devices and it just started this!!!!! Its annoying as HELL and I want it to STOP!!!!!!!!
Wi Fi security don't turn on???
App won't open
The dark web protection doesn't work. I tap it, it starts then closes
Digital won't turn on and if it ever does, which is rare, it won't stay on. I'd like to be able to use it since it's installed on my phone (Motorola Edge 2021)
Doesn't seem like my digital secure is working correctly. Keeps saying that there is a virus definition found,doesn't say what it is,haven't seen any notifications.And when i'm on google,have a verizon data plan,can't find correct searches and every main word or words I search has lines crossed out through it with word"missing" and sometimes the word "include" with only one of the words of a search that I may be searching. Hope you can help.
Digital secure keeps turning off
My digital secure won't turn on.
My web security shuts off without any reason
My digital secure web security keeps switching off on its on
When I try to turn the tsp off button it continues to buffer and doesn't turn from off to on.
I have a payed plan for this service, my phone was restored to factory settings. I can't get my total account to open can't put in emails to be protected not getting the full plan
I have a payed plan for this service, my phone was restored to factory settings. I can't get my total account to open can't put in emails to be protected not getting the full plan
It works great the first time on a Wi-Fi but then it prevents me from connecting in the future. I even tried making the public Wi-Fi trusted and it doesn’t work.
The VPN hasn't connected on 6 mo. Just spins.
Not getting what we are paying for. It is greyed out can't use app
Digital secure is keeping me from the Internet
Digital secure keeps dropping my VPN and disconnecting my Wi-Fi. No matter what I do it stops working and I have no Wi-Fi. This is driving me crazy.
Digital secure will not connect for wifi protection.
Safe WiFi keeps disconnecting, drops VPN.
Why does digital secure lock me out of the internet and I have a hard time connecting. Thinking of deleting it and taking it off my account
Keep getting an error with it connecting! Have already deleted it and reinstall it and still didn’t fix the problem! It is terrible that it keeps also disconnecting constantly also! Update didn’t fix anything is just awful
My digital security keeps crashing what do I do?
Complete guide to troubleshoot Digital Secure app on iOS and Android devices. Solve all Digital Secure app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Verizon Wireless, developers of Digital Secure.
With Digital Secure, you can avoid risky websites, protect your data on public Wi-Fi, receive ID theft alerts and get one-click access to experts for your security questions. Receive theft and breach alerts, plus guidance from recovery specialists, if essential items such as credit cards and IDs are lost. - Security Advisor (paid). Safeguard your personal data and online activities on public Wi-Fi networks with a secure VPN connection. - Identity theft protection (paid). Protect your device from online threats and avoid unprotected networks and risky websites. - Safe Wi-Fi (paid). Enjoy one-click access to security experts to provide guidance for your overall online security. Digital Secure is a one-stop suite of privacy and security tools for your mobile devices and computers. Get free security tools, plus advanced protection for as low as $5 per month— and your first month is on us. - Security (free). Find tips and solutions for taking your online security even further with articles, guides and videos from Security Center. Keep it that way: download Digital Secure now. *First month free for new customers. Get always-on dark web monitoring, social media monitoring, and lost wallet guidance. Thereafter, you will be billed $5 per month per line or $10 per month per account unless you cancel before promo period ends. It’s your online world. Cancel anytime in My Verizon.