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They won’t update the stories on the old app anymore, so I am stuck with the new one. No bylines for articles seems an easy thing to correct, but they refuse. Often I can’t close an article unless I close the whole app first. The app downloads ads and everything else pretty slowly at times and jerks up and down as it continues loading making it difficult to read anything. It takes a couple of minutes to get other sections or favorites most of the time. The format makes it slower to review the major stories and there may be annoying moving things on ads and photos that distract from reading. If this continues, despite reading the NYT for decades, I’ll check out WaPo. I wonder if the Times execs even know what the digital company that provides this garbage is doing. Ask customer disservice a question and you may never get an answer, or get several answers from different people. The answers frequently do not match up with the question so I guess they are hiring people from another planet with a loose connection with English. The Times claims to be supportive of consumers, but when it comes to their own product, they are just another giant corporation sticking it to the public. Being hypocrites rates you lower than the usual jerks.
The previous app was far, far better than the new one. Slow and inefficient to use (regardless of any claimed improvement in download speed). Simply mindless. For example, if you want to read an op-Ed that isn’t included in “Top Stories”, you have to click on “Sections”, which never works on the first try; go back to “Top Stories”, then click “Sections” again. This finally gives a choice of sections; for whatever reason, this back and forth process happens every time I try to use “Sections”. When you finally get to “Sections”, you click “Opinions “, which takes you to a list of opinions. But, often all you get is the opinion headline, with no indication of the author. (Yesterday, I don’t think any of the headlines had an associated author, today some do.) Ridiculous. I never want to be bothered with a Maureen Dowd opinion, but I never want to miss a Gail Collins opinion (unless she’s writing with Bret Stephens). Why make readers hunt like this for the info that they want? Didn’t have to do this with the prior app. Stupid, stupid, stupid. NYT might as well have hired someone to sabotage the app experience; sure as hell didn’t get someone to improve the experience. Disgusting!
I really wish those responsible for this app would focus on delivering basic functionality for those of us who wish to read the news, rather than devoting so much energy to videos, virtual reality, and the like. I pay hundreds of dollars a year for my print subscription to the Times, and generally only resort to the app on days when it isn’t delivered due to a “production delay.” On those days, it drives me nuts that after recent updates, the last line of text before each ad is always partially obscured by the ad. It’s as if the Times has no respect whatsoever for its own reporters and the content they produce, let alone the readers who support them. Also, I have several iOS devices, including an older iPod Touch that runs iOS 9.3.5. It's very aggravating that this app basically doesn't work at all on that device, since the description claims it's compatible with 9.0 and above. The New York Times remains the indispensable source for Americans who hope to be informed about what is going on in the United States and the world. It is a terrible shame that this app doesn't do a better job of bringing the paper of record into the digital realm.
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