epocrates app not working? crashes or has problems?

epocrates Status

Last Updated on 2025-02-18 by Epocrates

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20 User reports:
App has problems

User reports 20

⚠️ Most reported problems ⚠️

Not working

55.2%

Something else

31.0%

Crashes

13.8%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of epocrates Problems 🔥

- Mobile app is not as good as online version

- Credentials were wrong raising questions by employers

- Site could not recognize credentials

📋 9 Reported Issues:

Deborah Schroter 2023-12-07

My Epocrates repeatedly tells me there was problem updating contents try again later. How is this fixed?

Temilola Omotosho 2023-10-07

I bought the Epocrate app, but since yesterday, it won't open.

Debbie Higginbotham 2023-09-29

App on my iPhone that I have had for years is freezing. App opens and sometimes lets me choose drug and goes to a blank screen and will not let me type in anything. I use for work so please help

Cathy Cole-Perez 2023-09-25

Epocrates will not sync & remains on 0%

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Dr.humberto J. Varela,m.d. 2023-01-22

my medical app on epocrates is not working. i suspect an ex-employee didn't continue payments. Not sure what the problem is. i use it in my medical practice often. Please help.

Lori Pittinger 2022-10-19

When I try to open app it just goes to my Home Screen. I tried deleting the app and re-installing it - still does same thing. I use this app all the time at work! Please help

Thorpe Thorpe 2022-10-17

I click on the app and it begins to open then promptly closes. I’ve been trying for the past week.

Jennifer Jones 2022-10-12

When I click on my app it acts like it is going to open and then goes to my Home Screen

Alan J Croft 2022-09-02

I can’t log in. I change password and still can’t get in.

Showing 1-9 of 9 reported issues:

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Common epocrates Problems & Solutions. Troubleshooting Guide

Table of Contents:

epocrates iPhone Issues and Solutions

epocrates iOS app crashes, not working, errors
epocrates iOS app network issues
epocrates on iOS has black/white screen

epocrates Android App Issues and Solutions

epocrates has errors/crashing/not working
epocrates server network connectivity issues
epocrates has black screen

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epocrates iPhone Issues and Solutions

How to fix epocrates app crashes or not working on Iphone (iOS):

Close and restart the epocrates app on iPhone
Update epocrates app to the Latest Version for iOS
Uninstall and reinstall epocrates iPhone app
Update your iPhone to the latest iOS version

Fix epocrates on iPhone unable to connect to server/internet connection issues::

To resolve epocrates network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

epocrates Android App Issues and Solutions

Fix epocrates not working on Android, crashes, errors or is unresponsive:

Force Stop the epocrates App
1. On android, goto Settings » epocrates » click [Force Stop]

Update epocrates to the latest version on PlayStore

Clear epocrates App Cache and Data:
1. On android, goto Settings » Apps » epocrates » Storage » click [Clear Data] option. This clears both data and cache.
2. restart epocrates.

Fix epocrates unable to contact server/ epocrates internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click epocrates » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto epocrates » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch epocrates