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I try to refrain from leaving negative reviews but this is the second time I've been left "stuck" without an answer to a question relying on Epocrates' mobile app. I am a paying customer and I feel that the same quality that goes into your online version should be integrated into your useless mobile app. As a pharmacist I sometimes have questions about dosage forms, medication strengths, formulation types, etc etc. Case in point, today I needed to quickly determine which form of olopatidine is designed for once daily dosing v. twice daily dosing. Simple stuff. I type in Pataday. The mobile app shows "Pataday". I click on it just to be fed to a blank page that says "now OTC"!? Great, where's the other information. So I search generic name where it has so truncated the information that you can't really use it as needed. For example, it lists generic name then both strengths of olopatidine but doesn't differentiate which correlates to the brand, and in this case, drug strength you're looking for. It may sound trivial but this happens often using their mobile site. And don't get me started on finding pK info and any meaningful pregnancy and lactation information on the web app. I really think that for paying users you should create a web version of the online Epocrates platform. I found that very useful in pharmacy school, on rotations, etc. I need that as a mobile friendly version!

Several years ago I registered with this company and noticed my credentials were wrong raising questions by my employers. Epocrates blamed it on the AMA. The AMA had my correct credentials. Not sure what game they are playing so I closed my account. Recently I stupidly registered with them again to try this app again, and their site could not recognize my credentials. I then noticed on Google that my credentials were changed by numerous web sites to incorrect listings again. Clearly these “ratings” sites are in cahoots ( buying or sharing)with epocrates being given or creating false credentials by epocrates and then putting them on Google search indicating a person is not a physician. Epocrates is either deliberately falsifying credentials or unable to correct their incorrect information. I just signed up with them after years of complaints and within weeks my false information reappeared on Google. Think Facebook is bad, beware of your information if you voluntarily provide this company your credentials. I contacted them to erase my credentials and was told their would be no definite time frame and I should my lawyers contact their lawyers. Beware what to whom they are selling your info and if it is at all correct. May require a class action lawsuit for them to take this seriously.

I get Epocrates plus access through my institution, but after repeated frustrations trying to log in through the library, I caved and bought a subscription for myself thinking that would improve the apps recognition of my credentials. Wrong! My monthly subscription credentials never materialized. After trying to log in on every email I could think of all summer long, I bought a new subscription thinking maybe I was nuts. Nope, still zero access. Have poured nearly $300 (come on, that’s a lot for a grad student) into this resource and am no better off than I was going for free through my library. Come on, Epocrates. I’m trying to use you over your competitors and you’re not making it easy!!