Save time in the prescribing moment
• Rx and OTC monographs: pharmacology,
prescribing and safety information, adult and pediatric dosing, adverse
reactions, contraindications, black box warnings, pregnancy and lactation
Listed below are our top recommendations on how to get in contact with Epocrates. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Epocrates. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Epocrates
Several years ago I registered with this company and noticed my credentials were wrong raising questions by my employers. Epocrates blamed it on the AMA. The AMA had my correct credentials. Not sure what game they are playing so I closed my account. Recently I stupidly registered with them again to try this app again, and their site could not recognize my credentials. I then noticed on Google that my credentials were changed by numerous web sites to incorrect listings again. Clearly these “ratings” sites are in cahoots ( buying or sharing)with epocrates being given or creating false credentials by epocrates and then putting them on Google search indicating a person is not a physician. Epocrates is either deliberately falsifying credentials or unable to correct their incorrect information. I just signed up with them after years of complaints and within weeks my false information reappeared on Google. Think Facebook is bad, beware of your information if you voluntarily provide this company your credentials. I contacted them to erase my credentials and was told their would be no definite time frame and I should my lawyers contact their lawyers. Beware what to whom they are selling your info and if it is at all correct. May require a class action lawsuit for them to take this seriously.
This app is good, and I’ve only had one complaint until today. The one complaint I’ve always had is the notifications page that automatically pops up every time I open the app. This is frustrating because there are already alerts in the app to tell you that you have new notifications (which I don’t use for anything anyway), and you have to wait for it to pop up to then have the option to close it out and get on with what you opened the app to look up. It just adds annoying extra clicks and takes extra time when you’re trying to get to something fast. The new annoyance with the app is that they are doing away with the DDx feature this month. This feature has been a constant go to for me in school for certain assignments, and our teachers even encouraged us to get the app to be able to use this feature at the beginning of our first year because it would come in so handy for some of the things they want us to do. Such a disappointment that they are suddenly getting rid of this. I turned to this app a lot over other apps because of this feature throughout school and still today, but I guess I will be rethinking my subscription to this app when I have others like it now.
Long time user and subscriber since it became a paid service. Every year I lose access to the paid features and after a few months it is resolved and I just lose a few months of use. Frustrating for the cost to have poor service. Customer service approach has been new representative with each email, each response asks for same or similar information. At some point someone agrees that paid and should get service and fixes it, without explanation or resolution of possible future recurrence. No real feeling of making things right or understanding the problem. Zero stars for update execution and renewal other than their ability to accept my payment. App is good.
Leave a comment: