Contact My Optimum Support
Published by CSC Holdings, LLC. on 2024-05-22 About: Introducing the all-new My Optimum app
Find what you need in the palm of your
hand and manage your Optimum account right from your phone. With the My Optimum
app you can:
• WiFi Management and Internet Troubleshooting
Get
total control at your fingertips.
How to Contact My Optimum Customer Service/Support
Listed below are our top recommendations on how to get in contact with My Optimum. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact My Optimum. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
56% Contact Match
Developer: CSC Holdings, LLC.
E-Mail: [email protected]
Website: Visit My Optimum Website
100% Contact Match
Developer: CSC Holdings, LLC.
E-Mail: [email protected]
Website: Visit CSC Holdings, LLC. Website
Reported Issues: 3 Comments
By Macorin
Useless app, useless company
Optimum is about as untrustworthy a company around. I switched my services from 200 MBps to Optimum Fiber 1 gig but the install team never showed during my confirmed installation window. Optimum then said they didn’t have record of the order, even though I had an order number and installation confirmation. To make matters worse, they then raised my rate on the services I canceled. Their apps are useless, aside from giving you a way to pay them. They offer a “chat” feature but it doesn’t work. Go figure. Don’t waste your time with this unethical company.
By Ray and Dot
Functionality is gone!
I can’t find my bill; only the total! In the old app I could not see my bill details timely. I got the detail sometimes as close as 4 days, even by looking every day. I don’t like paying when I do not have the detailed bill!! In the new app, I can’t find it at all!!! What’s the problem? Every time I speak to an Optimum rep on the phone it is about disconnected tv service, or how fast I am paying! And the $20 charge for late payment is outrageous when I don’t even have the invoice!!!
By Ijm8710
The already mediocre app has gotten worse
The main task of the app is to view your bill. Now you can no longer see old bills. The opening splash screen when opening the app hangs around for over 15 seconds! It seems when clicking buttons, the app focuses on its animations and trying to be pretty. That is not what the app is for. The app is for viewing your bills, payments, quick access to customer support and troubleshooting; all the things that are simply not prioritized.
Have a Problem with My Optimum? Report Issue
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Why should I report an Issue with My Optimum?
- Pulling issues faced by users like you is a good way to draw attention of My Optimum to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a My Optimum customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using My Optimum.
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