Contact My Optimum Support

by LawsonLove420

Had to wait one day to long before paying my bill. Got suspended for 1 day. Paid bill and now they can’t turn my internet back on because my modem no longer works? Worked just fine until they suspended the account now nothing wants to work. Now paid for internet that I cannot use and telling me I have to wait 4 days before they can get someone out to replace my modem and troubleshoot it. That is a waste of everyone’s time and money and I can’t even get a prorated discount or a refund when I paid a couple hundred dollars to make sure this didn’t happen. These people need to figure out what button they need to push to turn my crap back on. Having autistic kids and no way to occupy them is absolutely not ok especially when I pay money for a service that isn’t being received. This company is a giant thief and worse than pirates. Find someone else to get your internet through because optimum is not worth the hassle

by New User Pam

I’m always having issues with my Wi-Fi… It works less than 50% of the time anymore… With my cable I am lucky to have the bottom lower channels 75% of the time and the top channels are always scrambled…(those top channels might work 20 to 30% of the time 🤨)
It’s just ridiculous… it’s funny I have to call and sit on the phone for 30 minutes or more for ANY Credit for lack of service and they give you a drop in the bucket compared to what you’ve lost… but most the time don’t even acknowledge that you’ve called in and reported even though I have proof of text messages, etc acknowledging my service problems!!! Nearly $200 a month! 😡 Trying to figure out what I’m paying for…SMH!!!
I’ve been with this company for close to 5 years (if not more) I think I’m way past due for a change of service!

by M1n2j4l7

I have moved out of the area. I turned in my equipment at the store. I was told I had to call a number to cancel my account. They cannot do it at the store. After being on hold for 36 minutes someone finally answered. The person on the other end then proceeded to put me on hold at least 4 times as he tried to sell me more services even though I told him I moved out of their service area. I was cancelling on 1/29. I was told the billing cycle started on 1/22 and went to 2/22 and I have to pay for the entire cycle. They are “unable” to prorate the bill. Seems ridiculous to me. So now I have to pay for 20 days of service I cannot use.