My Optimum Reviews

I explained I work from home and the office connection was most critical. Installer put Wi-Fi transmitter in living room and “check” signal strength in office and declared it good. However it is not good. Always buffering and signal so bad you can’t read scroll at bottom. I spent half hour on phone trying to get extender. Told had to go to store. Drove to store. Told had to order on phone. Spent hour on phone getting one delivered. Spent 1/2 trying extender around my small house. All trying to fix what should have been easy for a installer from the beginning.

Every since altice took over optimum the service has gone to the worst!! They are awful when you speak with them. The service is always out and they lie to you about your speed. The only real speed test they go by is on there site. While every other site shows you the speed is half of what your paying for. They have monopolize the areas and have banned other carries from giving service. This is literally the worst service carry ever.

The company is atrocious. MyOptimum is next to useless and the customer service is useless. They can’t actually do anything other than apologize and say they understand my frustration. Three appointments this week were no call no show. The techs must be brainless drones. Can’t seem to use GPS to find their appointments. This company has also lied to me many times. “Our tech stopped by”. Yeah?! I got cameras recording 24/7. Why don’t I see your tech on my property?! I hope they go out of business

MyOptimum took away my ability to pay towards my bill early. I only get paid once a month, so this capability was vital to my budget system. I’ve left feedback multiple times and they ignore all of it. MyOptimum update is ugly and not user friendly at all. If it were possible, I’d give negative stars for the way they blatantly do not care about customers.

After using optimum I am positive they do anything they can to confuse you with your your bill. MyOptimum is that much more proof that they will work to hide your bill and make it confusing so you do not stay informed on price increases and fall into accidental late fees. Shady company that does not deserve your business. Report them to BBB

Every time I go to pay my bill I have a problem signing in. The first page of the web site comes through with 3/4
Quarters of the page with a blue out over it so it cannot be used. I call and it takes forever to get password changed etc then next time it’s the same think. I changed my credit card info as I added another card and deleted old card but it still showed up as the default card. Now my payment won’t go through and it’s the same thing over again. When are you going to get your web page up and running correctly???

WHY change something that didn’t need to be changed? The old version was better. I could see the actual bill statement. Everything that I needed to do was in ONE app. This update is horrible. It’s constantly crashing. If I have to view my statement, and pay online - I would much rather use a web browser. Deleting this horrible app

the new Optimum apps are useless. Interesting that neither of them has Any option to get real support for problems. Have unreliable (“upgraded”) wifi, 3 boxes with constant glitches that also routinely disconnect from their remotes. Getting any real support from an actual person at Optimum is nearly impossible.
Truly insulting given how expensive they are

Had to wait one day to long before paying my bill. Got suspended for 1 day. Paid bill and now they can’t turn my internet back on because my modem no longer works? Worked just fine until they suspended the account now nothing wants to work. Now paid for internet that I cannot use and telling me I have to wait 4 days before they can get someone out to replace my modem and troubleshoot it. That is a waste of everyone’s time and money and I can’t even get a prorated discount or a refund when I paid a couple hundred dollars to make sure this didn’t happen. These people need to figure out what button they need to push to turn my crap back on. Having autistic kids and no way to occupy them is absolutely not ok especially when I pay money for a service that isn’t being received. This company is a giant thief and worse than pirates. Find someone else to get your internet through because optimum is not worth the hassle

I’m always having issues with my Wi-Fi… It works less than 50% of the time anymore… With my cable I am lucky to have the bottom lower channels 75% of the time and the top channels are always scrambled…(those top channels might work 20 to 30% of the time 🤨)
It’s just ridiculous… it’s funny I have to call and sit on the phone for 30 minutes or more for ANY Credit for lack of service and they give you a drop in the bucket compared to what you’ve lost… but most the time don’t even acknowledge that you’ve called in and reported even though I have proof of text messages, etc acknowledging my service problems!!! Nearly $200 a month! 😡 Trying to figure out what I’m paying for…SMH!!!
I’ve been with this company for close to 5 years (if not more) I think I’m way past due for a change of service!

I have moved out of the area. I turned in my equipment at the store. I was told I had to call a number to cancel my account. They cannot do it at the store. After being on hold for 36 minutes someone finally answered. The person on the other end then proceeded to put me on hold at least 4 times as he tried to sell me more services even though I told him I moved out of their service area. I was cancelling on 1/29. I was told the billing cycle started on 1/22 and went to 2/22 and I have to pay for the entire cycle. They are “unable” to prorate the bill. Seems ridiculous to me. So now I have to pay for 20 days of service I cannot use.

My internet has not worked for 11 days now. Technician never showed up or called to tell me he was canceling. Called within the last 15 minutes of my scheduled appointment myself to ask if he was coming when he broke the news. Waited 3 hours with no heads up. Called to get a new appointment and was told it would be another week before a technician could get to me. That will make 16 days with no internet. Doesn’t seem like optimum cares if your equipment works or not, and does not get into a hurry to fix it. But I’m sure if I was late on my bill they would be quick to cut my service off. Instead I’m paying for a service that barely works.

Every single day when watching tv a sign pops up on the tv and it says wifi is not connected to internet. Also when watching regular tv/or movies the screen freezes and swirling circles appear. If I’m watching a movie on optimum TV when this happens you MUST start the movie from the beginning. This is extremely frustrating especially as it can happen at anytime. Your service leads a lot to be desired and I’ve been a loyal customer for over 40 years

More n more trying to be technology base but missing the human part, not all the time customers calling for technical support.
After wasting at least 30 min you can reach to the customer support and half of the time you need another 10 minutes to explain the problem and hold and talk another 20 minutes.
So calling optimum customer service you need an hour and you end being service by technician and some of them are worse specially with heavy accent ones and timings with attitude, show up before time and try to prove they are the best service provider. But don’t understand you show an hour before scheduled. If these things persist soon the people finds the options will replace the services. Hope this review helps your management.

I was on MyOptimum trying to pay my bill and it’s always giving me problems. I am back up in 2 months in bills and every time I use my card it don’t never go through. I don’t know why y’all change MyOptimum in the first place it was fine what’s it was on. This new system that y’all have it whack.

I have used Optimum as my email for years. The most recent changes (of which I was never notified) has worked very hard to make sure that I am on the phone with Optimum daily for hours. I cannot get new email; four days ago I had email coming in on one browser and old email on another and the two were merged but it lasted one night, then I lost my incoming email again and it is now day three of that problem. Also, some of the people in the call center truly want to help while others make me feel as if I am wasting their time and they are bored and don’t care. It was even suggested that the programmers look at my phone to see what’s wrong. I’ve already been hacked once, not interested in doing it again.

If Optimum didn’t have a monopoly in my town I would have changed already. They keep shutting my internet off for lack of payment, charging me fees because Optimum keeps trying to run an expired card instead of the new card I gave them. They had the audacity to tell me it was the credit card companies fault and even sent me into a store 20 miles away to rectify. The store told me there was nothing they could do. Internet disconnects and is slow, 1 out of 4 times streaming a show it stops. Optimums router has no ports and stinks so had to get my own. If you have an alternative choice, use it.

Optimum is good at leaving people with out services for days.. also even if you sign up with them having to call you when services are back running you never get a call always saying that I’m a loyal customer but they aren’t loyal services hate when optimum is always out of service while everyone else is working saying outage then 2 days with out wifi thank gid I don’t have there cell phone service imagen not being able to use the phone even when you can’t watch tv optimum do better

For a couple of weeks, I have been trying to login with my normal online password. I get the message that they’re having a technical issue. This might have to do with my not logging in using the optimum network. I’ve noticed that when I’ve tried to login to their other apps, it denies me because I’m on an Xfinity network for my iPhone.
Their prices keep going up like we’re getting better services and we’re not. MyOptimum and the company is not ready for time frame.

Optimum charges are obscene and you can't talk to a real person when trying to contact customer service. You can chat with a bot and that alone is a whole other issue. It took me 3 tries and at least an hour to finally get somewhat of a resolution to a problem that was the fault of Optimum. I wish there were other options for cable service in my area, I would definitely consider changing providers. I would have given zero stars if that was an option.

I had an acct and paid it off and moved to DFW. Came back home and since Optimum monopolizes this region of Texas, I was stuck with them again. Got new service, all good until today. I hadn’t been able to access my acct online, I called and spoke with an agent. Reason I couldn’t access is bc Optimum STILL HAD my old acct number active and THEY SENT IT TO A COLLECTION AGENCY for 0.20¢!!!!!! The corporate greed of this company nickel & dimes you for everything and then sends it to collections for 0.20¢ AFTER you’ve been told your balance is zero. Beware of pocket-lining corporate greed. And one star bc no star was not an option.

I have had this new modem/router combination for about three months. My nest thermostat has a hard time communicating with this router and it is constantly offline. I have no access to go into the settings on the modem/router as Optimum has been telling me for the last three months that they cannot access my router at this time. Very frustrating and when I call all I’m told is Optimum is having internal issues. For three months? Once my promotion is over I will be going elsewhere. Very unhappy with your service.

When we had Morrisbroadband in Fletcher,MC in Henderson County, we next to never had internet freezes or tge internet go down because of a cable problem. Storm problems yes, cars ceashing into power poles and internet poles yes, but not the cable company.
Now with Optimum we have terrible technicians that come out one two three tomes and still can't fix the problem because they don't have the technical knowledge. Whether they are legal to work in this county is questionable as their lack of English language word usage is questiobale since none of our problems got fixed. Instead of finding the problem they just give you a new cable box to suppisedly fix tge problem which apparetly it was just a bandaid because streaming channel still freezes or goes out continually and always it is on a weekend .
Their store in Hendersonville personnel could care less. They are sitting their looking at their phones when I walked in for customer service -And they were not pleasant and go out of their way to help me. It's like I "bothered" them by coming in the store.
Oh what I would give to leave this county and state!

I’ve had this internet for 2 weeks. It has hardly worked the entire time. I work from home and it has impacted my ability to work… for two weeks. Now going into my 3rd week and still not working. I will again experience this horrible internet affecting my work. I’ve checked internet speeds various ways and I am not getting the speeds I am contacted for?! At what point is this company in breach of service?! The worst part is I have no clear answer WHY it’s not working. I’ve tried to escalate this multiple times and no one seems to know “how” to escalate.

What company does not have an overall customer experience department?!

Horrible. I’ve never had such horrible experience as a customer with a company who acts like they cannot fix or escalate my issues with their own service.

App so basic they need to give consumers the options to add, change & remove services they also need to add options to create mobile accounts through MyOptimum without giving customer services reps our information. I also believe that they need to lower prices on tv & internet for people with low income households and elderly families. MyOptimum needs major updates and major improvements they don’t even have the option for Apple Pay to pay the bill they have no option for adding or removing equipment they have no options to upgrade or downgrade internet or tv packages. Why create an app that only gives limited access to consumers that’s unacceptable optimum needs major improvements to MyOptimum and better offers

Optimum has to be the absolute worst internet/cable service I have ever experienced. I can’t go one day without several error messages, or more than 2 weeks without needing to contact them because my internet or cable/app services aren’t working. They don’t credit you for outages and they want to charge you for someone to come look at your equipment. My horrible internet service is affecting so many other internet related devices and I’m so frustrated and disappointed with this service. I’m forced to have them because of where I live but this is just unacceptable that they refuse to credit me knowing their service is below sub-par. Their pricing is not deserving based on the caliber of service. Extremely upsetting. They have been a headache since my first phone call to get my services started.

I got my internet installed around 2 months ago in my new apartment, not a single day since has it worked. I’ve called 20-30 times gotten several “techs” to look at it just for it to still not work. They said they can compensate the bill but what good does that do if I don’t have internet. I would recommend literally any other provider than optimum they might offer higher speeds but I promise you will never get them if it works at all. I am genuinely suprised they are still a company with how unprofessional they are. I continue to call to get my internet fixed but they keep telling me there’s an outage in my area. But I work 2 blocks away from my house and the optimum is working there so it’s obviously not😭

This is the worst app I have seen. It doesn’t show your bills, what service you have, what’s package you have or what is available. My bill has been 294 , today 304 and I don’t know why!

Anyone with YES SHOULD ALSO BE GETTING A REFUND for all the Yankee games that were blacked out and on streaming services.

I’m seriously considering going full stream

Bad enough we don’t have account management but this poor excuse for an app doesn’t even provide account review!!! Cant see bills, cant “split” payment … only choice is quick pay and I have to split payment!!!! WHY IN THE WORLD DEVELOP AND PROMPT A WORTHLESS APP?? Seems to me that someone had to meet an MBO for a bonus … that would be the only reason to release this piece of junk!!!

Tried to find out why my bill went up $30 ($83 to $112). Not easy to compare bills or components of bills. When contacting customer service, the answer is always that a promotion expired. This time I’m on another promotion so my new bill is ‘only’ up $15. Never a notice that bill is changing or promotion expired. Where I live they have a virtual monopoly.

What is the purpose of MyOptimum? Just to pay a bill? Even that isn’t current because it doesn’t reflect what’s on their website. It refers you to the optimum website for support or outages. No chat. I don’t blame the developer but Optimum for not updating their last functional app. I m deleting MyOptimum.

The main task of MyOptimum is to view your bill. Now you can no longer see old bills.

The opening splash screen when opening MyOptimum hangs around for over 15 seconds!

It seems when clicking buttons, MyOptimum focuses on its animations and trying to be pretty. That is not what MyOptimum is for. MyOptimum is for viewing your bills, payments, quick access to customer support and troubleshooting; all the things that are simply not prioritized.

The regular Optimum app ran smoothly and definitely did not need a revision. It was personalized to me, with a menu that included options to view my current bill and previous bills, to “chat”, and “find a store”. This new app, oddly called this app, has none of My history in it. It just takes my money but offers no accommodations to me, not even a menu. Therefore I will not be using it. I’m sticking with the older, and much better version.

I use to use the old app “Optimum Support” yeah almost monthly as optimum service is bad and treat their clients with monopoly, now the old app does now work and forces you to use a new app called My Optimum, I downloaded it as I did have an appointment with optimum tech today, surprisingly MyOptimum does not have an option for support the best it gives is a lousy speed test

MyOptimum just proves how optimum couldn’t care less about their customers

MyOptimum focuses too much on fancy visuals. So much so that I have to wait unacceptable amounts of time for each screen to load to view my account information. Please simplify MyOptimum and focus more on utility than making it look pretty. I want a user friendly, simplistic app to view and pay my Optimum bills from my phone.

They found a way to scam customers even more. MyOptimum is awful and has no features expect switch to auto pay. Not even a bill information? Another big scandal and possible lawsuit near future. If i had other options for service i would leave immediately.

Optimum is about as untrustworthy a company around. I switched my services from 200 MBps to Optimum Fiber 1 gig but the install team never showed during my confirmed installation window. Optimum then said they didn’t have record of the order, even though I had an order number and installation confirmation. To make matters worse, they then raised my rate on the services I canceled. Their apps are useless, aside from giving you a way to pay them. They offer a “chat” feature but it doesn’t work. Go figure. Don’t waste your time with this unethical company.

I can’t find my bill; only the total!

In the old app I could not see my bill details timely. I got the detail sometimes as close as 4 days, even by looking every day. I don’t like paying when I do not have the detailed bill!!

In the new app, I can’t find it at all!!! What’s the problem? Every time I speak to an Optimum rep on the phone it is about disconnected tv service, or how fast I am paying! And the $20 charge for late payment is outrageous when I don’t even have the invoice!!!

I seriously don’t get who in the right mind makes this crap. No access to bills , cannot print , or view them , literally everyone here is saying the same thing but yet they removed access to the old app and shove this one down out throat.
Who would get a salary to creat this garbage ?

Where are my bills? You think this is ok? It’s not. You almost force us to go paperless or you’ll just keep on asking then you force MyOptimum that doesn’t show any bills? Then my bill gets raised by $10 and there’s no way to see why without going through your convoluted crap website for it to not even show why it’s gone up $10. Calling bill support and was told “We’re not sure of the extra charges and it’s fixed now”. Yea that’s not shady. I’ve reported this to the better business bureau and anyone reading this should do the same. It’s not hard just fill out a couple forms and chat through email.

This is not a good app, I’m very disappointed in it. There is no where to go to view your bill, so what is the purpose of this so called new app? I liked the OPTIMUM SUPPORT APP a whole lot better than this new MY OPTIMUM APP! You need to get rid of this new app, it is worthless. You will get a ZERO STAR RATING from me! 👎🏼👎🏼 Well I guess I have to give it a 1 Star Review because it won’t let me send my review unless I click on a darn star. 🤦🏻‍♀️😡

I’ve used MyOptimum three times now, and twice it would not open (iPhone on the latest iOS). When it did open, as others have stated, you no longer can view your bill. You cannot expect users to pay if they cannot see that for which they are being billed. The whole point of the mobile app is to bypass using the website, so Optimum should not respond to this criticism by saying “just go to the website”. This is a serious issue that must be fixed immediately.

First of all, lose the opening graphics. It takes too long to actually get into MyOptimum . Secondly, where are my bills? I can’t see any of my old bills and haven’t been able to see my current bill. I will continue to use the old app as long as it is available.

MyOptimum design is great and has all the right features, they just don’t work.
Manage Wi-Fi, and all options within seem to either not work or glitch repeatedly for no reason.
I’ve tried technical support and they are no help at all with this.

Focus on what’s really important…. Seeing bills, having reliable internet (mine goes out couple times a week, not good if you work from home), being able to disable someone’s wifi that is connected (set time limits or permanently). Not fancy logins that take too much time.

App logged me out today and I was unable to log back in to MyOptimum I then was on the website with customer support trying to fix the issue they were able to get me logged back in on the web part of it but not MyOptimum part changed my password like 5 times and still doesn’t recognize my log in. I even uninstalled MyOptimum twice and still won’t let me log back In still. 2 stars

Not sure about bill I need to see bill and I’m not getting a bill for awhile and I’m NOT son paperless, I do t even know what I suppose to have paid , I will have to stop auto until I can see a bill, not okay, I will see what’s okay with the bbb, im okay with the service ( as long as I stay in front of house, doesn’t go far, ) but will not be okay,

Optimum price is good, but like the old saying, “you get what you pay for”. Storage for recordings was very small. Had to clear recordings daily because there was no space to save a movie without it. Remote was terrible about responding. I ended up many times having to stand in front of the tv to get it to respond. Dish is infrared and responds very quickly. Very difficult to get anyone from customer service that didn’t have a very thick foreign accent. They couldn’t understand me and I couldn’t them.

I used the old app to see my past bills and upcoming charges. The new app does not allow you to do this. Very disappointing.
Also, unless the purpose is the opening animation is to cover loading time, I think it is unnecessarily long.

Can’t say I enjoy rebooting my modem every morning and the constant freezing of my streaming service. But yea my services is on top of its game. I don’t have time to wait 10mins for the service to act right in the morning’s and now I’m working from home. I, at times have to go into work on my days remote because I’m afraid doing something on my desktop and the internet goes down I will look like I’m doing idol time and get reprimanded.

You schedule a tech to come to your home and that’s a next waiting point of my time lost I could be out doing something to help build wealth.

I would call for help, wait on it. You can’t wait your whole lifetime for them you got money to make.

PW needs that for me to use MyOptimum and tester missing upload speed.

Great update to the old app and great for wife management but missing key features like being to change your Internet plan.

Unable to log into MyOptimum on my iPhone. I can log in through Safari and on my laptop. This has been happening for 3 days. MyOptimum error is "we are having technical issues try back later". I called tech support but they had no solutions. I want to manage my Wi-Fi through my iPhone not my laptop. Not sure why I can’t get this issue fixed.

Things were fine the first 8 months of having to use optimum WiFi. For the last month starting around 7:50pm the service goes out every night for anywhere from 5 minutes to 20 minutes. I signed up for outage notices but only get the all clear the next day or sometime during the night after I go to bed. Calling does no good. I just don’t understand what is happening at 7:50pm every night for these outages.

I’ve had MyOptimum pretty much since it’s come out and at first it was decent. You could view your network and internet speeds, even see who was connected to the network. For the past few weeks I’ve run into an issue with MyOptimum where any time I try to view my network, I get hit with an error screen that says they’re having technical difficulties and to check later. I go to check later and it says the same thing, and it’s been a recurring issue for the past few weeks to a month.

Like others have stated, there is no way to view the actual bill in the ‘My Optimum’ app, you either have to use their website or the old ‘Optimum Support’ app, which is frustrating.

I do have to say the UI is smoother and more modern than the old app, which is a good change.

I found a crash: from the list of devices connected to the WiFi, if you try and click on a device, MyOptimum will act like it is opening to see the device details but will then crash. Model 2022 SE iOS 17.

I do not like this new app it only gives the option for quickpay and I am trying to change the dollar amount and it won’t allow you to I’m guessing I have to be inconvenienced to call them or chat online to make a different amount

It miss the support option from home phone, tv . For the rest much better of the previous version.

App is clear and easy to navigate and has sone great useful functions. Look forward to future releases.

MyOptimum is way better then the old one, one suggestion Could you make the router settings built into MyOptimum instead of opening a browser? Thanks.

Spotty area service, every night our internet goes out. Each time need to call tech, have the hard reset. The calls are painful! press 1, enter account, wait for technician, unplug plug back in , blah blah blah. After an average time of 38 min when calling, MyOptimum fixes all that! It took me 3 min TOTAL to correct it! Wow, it’s amazingly fast and accurate bc it comes right back up. our movies or page load almost immediately after app reset. Thank you, I finally feel value for the internet price.

BETTER IMPROVEMENT KEEP IT UP 🦾

I have been a faithful and loyal customer for 32 years. It made me feel appreciated and heartfelt when Optimum recognized and remembered me. The Supervisor went above and beyond to show that they care and appreciated my loyalty to them. I really from my heart and Thank her for what she did to say Thank You. Thank You guys in return. 😀😇❤️

My family surprised me with a BIG TV.
I was happy with my smaller TV but I was glad they are so generous.
They set up the new TV and brought my smaller one to my bedroom.
I made an appointment for the technician to come because the new TV has a warning that there is low resolution.
I called and spoke to Jorquis who was VERY helpful and kind to me. I asked if the technician could lift the smaller TV and put it on the chest as I have no one else that can help me. I was so grateful when he said they could do that.
I would recommend Optimum/Altice to anyone who needs a cable company that really cares for their customers.

My Optimum cable internet was down, and so I powered off both my router and my cable modem, waited about 10 seconds, and powered both back on, but my cable internet was still down. So I went into the Optimum app, and MyOptimum detected the problem. I followed the instructions from MyOptimum , and now my cable internet is up and operational again! Am very pleased with MyOptimum as a result, and so now I know if I encounter a problem with my cable internet again, I’ll go back to the Optimum app for assistance 👍

It much improved and new look design than previous old versions app. Amazing jobs!

Great app, easy to navigate.

This is a great step up from the previous app. Looking forward to using it more often!

We are experiencing technical difficulties, and cannot access your account at this time. Please check back later. (I like to pay when it is convenient for me) (I don’t believe it is MyOptimum but the internet service provider I have to deal with)

Still unable to login, I decided to offload MyOptimum , turn my phone off then back on again, then I disabled the Wi-Fi and enabled it again, I reinstalled MyOptimum and now it works just fine.

Great job Optimum! Very easy to use

Very helpful for WiFi Management. MyOptimum is easy to use.

Very helpful feature with placing my extender in the right spot in my home. Awesome job Optimum team!

Love the new UI and how easy it is to navigate. Being able to troubleshoot on my own is a great tool as well.