BiuFrame app not working? crashes or has problems?

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22 User reports:
App has problems
 User reports 22

⚠️ Most reported problems ⚠️
Not working
32.1%

Connection
21.4%

Something else
21.4%

Screen
10.7%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
S
Sandra Wuijts:

My BIU Frame says: Service expired. Recharge from the mobile APP to continue using.

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solution
A
Anita:

Frame status offline, even though the frame is connected to the internet

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solution
A
Ann:

Offline but connected to network

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solution
R
Ralph:

Biu frame will not turn on or will reset just a black screen

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solution

📋 6 Reported Issues:

R
Roswitha Aschauer 2025-01-30

Rahmen Zustand ist offline Rahmen zeigt keine Bilder obwohl sie erfolgreich verschickt wurden

K
Ken Perry Sr. 2025-01-30

Frame status offline how do I get it back online

B
Barb 2025-01-30

sending pictures sez it is sent, but the frame is not getting them

D
Dina 2025-01-29

Photo is showing sent from my phone but the picture is not showing up on photo frame.

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V
Vivian Gundaker 2024-06-23

My app says it's sending photos to my frame but the photos aren't showing on the frame

C
Catherine 2023-08-29

My Biu frame won’t let me add photos. My phone app says photo was sent successfully but it does not appear on frame

Showing 1-6 of 6 reported issues:

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Common BiuFrame Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. BiuFrame iPhone Issues and Solutions

  2. BiuFrame Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: support@shenjugroup.com

Website: 🌍 Visit Biu Frame Website

Privacy Policy: https://biu.aiframe.net/web/privacyPolicy

Developer: SHENJU TECHNOLOGY CO., LIMITED




‼️ Outages Happening Right Now

  • Mar 10, 2025, 11:41 PM

    a user from Seattle, United States reported problems with BiuFrame : Account

  • Feb 15, 2025, 02:57 PM

    a user from Bellingham, United States reported problems with BiuFrame : Screen

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