Contact BiuFrame Support
Company Name: Xi'an Shenju Zhilian Network Technology Co., Ltd
About: Through your smartphone, select your favorite photos and send them to the
connected photo frame. Your photos will be displayed on the "Biu Frame" digital
photo frame immediately, allowing family and friends to share the favorite
memories you have captured.
BiuFrame Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: support@shenjugroup.com
Website: 🌍 Visit Biu Frame Website
Privacy Policy: https://biu.aiframe.net/web/privacyPolicy
Developer: SHENJU TECHNOLOGY CO., LIMITED
7 Most reported problems 😔💔
Can not get frame status to connect…. Can not get photos to transfer via wifi
We bought a frame and it has an error code which I’m supposed to send to you it says but I can’t add and picture in this message
How do I delete old photos from the frame.
I am having trouble renewing biuframe service.
Can’t get frame id number
by MouMou 100
I cannot get the id frame number
DO NOT BUY THIS FRAME!!! Frame ID-Where?
by B's Pink IPhone
I have NEVER been so FRUSTRATED!!! I have tried to find the Frame ID. I have tried numbers from the box, I tried the numbers on the back of the frame but it’s only 9 numbers. This was a Christmas gift from my Son. I am also NOT impressed with the cheap PLASTIC frame that Tries to look like WOOD. This is going back FOR SURE! I am sure I can find a Cloud Photo Frame that isn’t so CHEAP and LACK of information-Frame ID that should be clearly stated on the back of the frame. I got the Biu Frame User Guide but it doesn’t match the app setup at all. All around CHEAP frame and Worthless User Guide. AMAZON should NOT offer this PRODUCT, I thought they had higher standards!! This is one of I could give 0 Stars or Negative Stars, I would!!! Never have I EVER gotten something of such POOR Quality all around!!!
Limited option
by RT0403
The app doesn’t give option to add more pictures or delete specific picture.
Through the app, you can only create one frame to bind with the frame. Limited option.
Definitely need update on app.
Have a Problem with BiuFrame? Report Issue
Why should I report an Issue with BiuFrame?
- Pulling issues faced by users like you is a good way to draw attention of BiuFrame to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a BiuFrame customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using BiuFrame.
