digiDEC app not working? crashes or has problems?

digiDEC Status

Last Updated on 2023-07-15 by Remi Modeste KIYIKI

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106 User reports:
App has problems

User reports 106

⚠️ Most reported problems ⚠️

Not working

79.2%

14.2%

Connection

3.8%

Crashes

1.9%

problems reported in the last 24 hours

24 hour clock ⏰

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Common digiDEC Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot digiDEC app on iOS and Android devices. Solve all digiDEC app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

digiDEC iPhone Issues and Solutions

digiDEC iOS app crashes, not working, errors
digiDEC iOS app network issues
digiDEC on iOS has black/white screen

digiDEC Android App Issues and Solutions

digiDEC has errors/crashing/not working
digiDEC server network connectivity issues
digiDEC has black screen

digiDEC iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever digiDEC app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix digiDEC app crashes or not working on Iphone (iOS):

Close and restart the digiDEC app on iPhone
Update digiDEC app to the Latest Version for iOS
Uninstall and reinstall digiDEC iPhone app
Update your iPhone to the latest iOS version

Fix digiDEC on iPhone unable to connect to server/internet connection issues::

To resolve digiDEC network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix digiDEC black/white screen (blank screen) on iPhone:

Follow the digiDEC iOS app troubleshooting guide Here →

digiDEC Android App Issues and Solutions

Fix digiDEC not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent digiDEC app issues:

Force Stop the digiDEC App
1. On android, goto "Settings" » click digiDEC app. » click "Force Stop".

Update digiDEC to the latest version on PlayStore

Clear digiDEC App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "digiDEC app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch digiDEC.

Fix digiDEC unable to contact server/ digiDEC internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click digiDEC » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got digiDEC » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch digiDEC on android.

Solve digiDEC black/white screens issue on Android:

Follow the digiDEC android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Remi Modeste KIYIKI, developers of digiDEC.

100% Contact Match

Developer: SKYNOV TECHNOLOGIES

E-Mail: [email protected]

Website: 🌍 Visit digiDEC Website

71.43% Contact Match

Developer: Rijksoverheid

E-Mail: [email protected]

Website: 🌍 Visit DigiD Website