Summit + CityMD Reviews

When seeking to show your test results to a partner, it may be hard for anybody to take it seriously because SummitCityMD literally looks extremely childish with the FONT that they use. Does not look like it is from a legitimate medical provider/site.
Would be 100% efficient and smart if when reviewing your results, it had your full name, DOB, and date of results on the top.. without that crucial information anybody can just take a screenshot of previous negative results or someone else’s results if their intent is to be malicious and hide current results. Also would be better if SummitCityMD also displayed the date that the sample was collected/testing was done (like a normal portal does), not just the “date received” for the results. CityMDs original portal had the doctors name, location test was taken, date and time collected, date and time sent to lab, and date and time results were submitted. And also smart if SummitCityMD allowed you to zoom in AND out - so that if the user wants to screenshot their results they can zoom out and condense all needed info in one image. Also I don’t need that generic “Note on your results” info at that time. That can be added to the bottom so that the title/name of the test conducted and the results are near each other. These are all basic and obvious medical needs and simplicity, and I hope the apps makes these changes.

I went to schedule an appt with one of my recently seen providers, so I click on their name and select the view availability button. It asks me to select the reason for my visit and then proceeds to give me the availability of all of these other doctors in the area instead of the doctor I selected. I thought ‘maybe my doc is no longer practicing’ so I tried with another doc who I’m seeing in two months and the same thing happened. App dev team, please correct this because scheduling an appt should be a standard feature for a health provider app.

Worst and most annoying app to deal with in the world. Ever since citymd merged with summit everything went downhill and SummitCityMD is one of the worst possible things summit has changed about the company.
First off, SummitCityMD is difficult to deal with especially for elderly or foreign parents. A simple PCR test result goes on SummitCityMD instead of your email.
Second of all, why is it so difficult to access your child’s test results. There needs to be a different email for every single child or else SummitCityMD doesn’t let you see their results.
Overall SummitCityMD is mid.

Woke up in the morning felt awful. Long line at urgent care, so I ended up to give online urgent care a try. Docs had a couple of people waiting but I got through within 30 mins. Got my meds from pharmacy. A happy camper now. Thx for the quick service.

SummitCityMD is great in theory but unfortunately I can’t rely on it for things like reminders or notifications because I frequently get logged out and I won’t be able to tell until I go back into it. If this can get fix then you guys will have an excellent app on your hands!

I like that I am able to see results from CityMD visit and when I go see a specialist at Summit all in one place. And, I can download the results in case I need to travel. No more calling to try to have an official covid result emailed to me.

I know SummitCityMD is relatively new, many features on we is still missing. If I need to send a message to my doctor, I need to use the web.

Great to be able to see a doctor without leaving home. Very convenient.

Please add the ability to view other members of our family just like on the website and mobile website. Also, please sync the passwords so we don’t have to manage two separate passwords on our accounts. Thanks!

Single spot for all my appointments, prescriptions, and labs. Found my current doctor with ease.

Has the potential trial to be great. Look forward to being able to add my dependents - which make up 90 percent of the healthcare I manage.

How about adding info about patient vitals?

Great way to get all of my health info in one place.

Horrible app no matter how many times I try to sign in and then succeed it never has any of my info and it always says unable to find my account info.

The password reset functionality does not work. You end up in a loop that takes you back to SummitCityMD ???? With no ability to reset???

The recent update you sign in but your account doesn’t load and eventually signs you out it keeps crashing

I have never been able to use SummitCityMD, all I see is a screen with a greyed out logo and that’s it
Have downloaded it multiple times

Ridiculous where is the option to manage your family’s care. Useless app.

SummitCityMD is painfully slow or never opens the tab/page I am trying to open. It’s awful. Very disappointed with SummitCityMD.

Doesn’t work on iPhone. Can’t create and account and get me test results. Doctor says it all goes through SummitCityMD . Well make it work!

Terrible app, login never works/doesn’t connect to CityMD/doesn’t recognize me as having an account or existing at all. Not to mention the CityMD portal itself is terrible and has allllll kinds of login issues too, but now I can’t even use SummitCityMD or anything. Basically, can’t access my account or labs or any information. Please fix asap🙄

Visited Paramus location today for Covid test. I received result via email but when I access the summit health app there is no info regarding today’s visit. Not only that but only results of the approx 6 visits I had last year. The citymd app worked well. Don’t know why it was replaced by this piece of totally useless garbage. Would give this ZERO stars if I could.

Literally awful experience. Set up a virtual appointment due to a very painful ear infection. The prescription failed to be received by the pharmacy and now they have to open a case in order to contact the prescriber to have it sent again. Billing me for a 3 minute virtual visit was quicker than actually getting the patients medication sent. Service is awful will never pay for this again

I had a doctors visit five days ago at one of the locations and none of my information from that appointment shows up on SummitCityMD. However, if I login online all of the information is there. There seems to be a complete disconnect between SummitCityMD and the patient record database. I am giving SummitCityMD one star only because zero stars is not an option.

Horrible app. Go through the whole process put all your information in and it gives you a vague error message saying something isn’t right and you cannot start your appointment. There is no mention of what’s not right just that there is an error and something is not right. Re-enter the data over and over again same thing. Wound up using Northwell Urgent Care instead and it was a much simpler process.

SummitCityMD is so annoying. I’m 26 and I know how to use my phone, but I am having a hard time just signing up! SummitCityMD is so sensitive and the buttons to advance and cancel are so close to each other that when the screen quickly changes I will accidentally press a button I didn’t mean, and then the link to resend the text verification isn’t working. Why do I even need to verify my phone anyways?? Should be optional

This application does not function. You have to re-input your information -- every detail regarding payment, medical issues etc. -- each time you enter SummitCityMD . When you finally get to "start your visit" page, SummitCityMD crashes (without fail, it ALWAYS crashes). What's worse, after trying more than 40 times and waiting more than 5 hours, I was never able to consult a medical professional. This is completely useless, incredibly frustrating, and disappointing.

I’ve been trying to schedule a virtual visit for some time now, to No avail, I can’t even get past the registration process with out it on its own going into a loading circle, and remaining there. I’ve uninstalled and installed 9 times now, every time I do so I’m able to get further and further before it does the circle load again and stays there. I’ve gotten as far the insurance screen only to find out my insurance is not listed and they want to charge me $79 for the visit. I don’t know what has to be done to fix this issue and more insurance options need to be an option 😡😡😡😡😠😠😠😠😠

SummitCityMD almost never works. Constant error messages or disconnects

The reason for two star is pretty much a star for everything it does correctly. Appointment, billing and billing is only right half of the time. Medical history on SummitCityMD , saids the last time I went to the doctor was 2017. Is 2021 need I say more. You can send a message to your doctor on SummitCityMD . If….. they have the right doctor. You can only send messages to the doctor that you last visit. That bring us back to the to medical history. Basically nothing is ever updated. Expect for appointments. You can check it for yourself to see if I’m wrong. If you have to go online to the website, things actually works on the website.