Summit + CityMD app not working? crashes or has problems?

Summit + CityMD Status

Last Updated on 2025-01-30 by Summit Health Management LLC

I have a problem with Summit + CityMD

Are you having issues? Select the issue you are having below and provide feedback to Summit + CityMD.

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1 User reports:
App has problems

User reports 1

⚠️ Most reported problems ⚠️

Something else

80.0%

Not working

20.0%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Summit + CityMD Problems 🔥

- Difficult to deal with, especially for elderly or foreign parents

- Difficult to access child’s test results

- Horrible app, never has any of my info and always says unable to find my account info

📋 4 Reported Issues:

Bill Horne 2023-03-01

I am in Aruba and I'm trying to log onto my patient portal & I get this message when i hit the log in section: 403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation. Generated by cloudfront (CloudFront) Request ID: sBlocwrdtB-s3Za1vbFqKRrQ-qBrI_e7fkJBD04x487xsAgZpHgj2w==

NISAR Ahmad 2023-02-05

1Old passwad. 2Newpasdwad 3confarmpasswad 4fpin

Serene 2022-06-29

Hi, I tried to reset my password so I can login to my account. Every time that I would click on the link to reset my password, once I do it, it says “there was an error”.

Dewon Clarke 2022-05-31

Not getting a code send to my phone for virtual visit

Showing 1-4 of 4 reported issues:

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Common Summit + CityMD Problems & Solutions. Troubleshooting Guide

Table of Contents:

Summit + CityMD iPhone Issues and Solutions

Summit + CityMD iOS app crashes, not working, errors
Summit + CityMD iOS app network issues
Summit + CityMD on iOS has black/white screen

Summit + CityMD Android App Issues and Solutions

Summit + CityMD has errors/crashing/not working
Summit + CityMD server network connectivity issues
Summit + CityMD has black screen

⚠️ Troubleshoot | Fix Now in One Click

Summit + CityMD iPhone Issues and Solutions

How to fix Summit + CityMD app crashes or not working on Iphone (iOS):

Close and restart the Summit + CityMD app on iPhone
Update Summit + CityMD app to the Latest Version for iOS
Uninstall and reinstall Summit + CityMD iPhone app
Update your iPhone to the latest iOS version

Fix Summit + CityMD on iPhone unable to connect to server/internet connection issues::

To resolve Summit + CityMD network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Summit + CityMD Android App Issues and Solutions

Fix Summit + CityMD not working on Android, crashes, errors or is unresponsive:

Force Stop the Summit + CityMD App
1. On android, goto Settings » Summit + CityMD » click [Force Stop]

Update Summit + CityMD to the latest version on PlayStore

Clear Summit + CityMD App Cache and Data:
1. On android, goto Settings » Apps » Summit + CityMD » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Summit + CityMD.

Fix Summit + CityMD unable to contact server/ Summit + CityMD internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Summit + CityMD » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Summit + CityMD » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Summit + CityMD