TantumWallet Status

Last Updated on 2024-10-19 by TANTUMPAY

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Common TantumWallet Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot TantumWallet app on iOS and Android devices. Solve all TantumWallet app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

TantumWallet iPhone Issues and Solutions

TantumWallet iOS app crashes, not working, errors
TantumWallet iOS app network issues
TantumWallet on iOS has black/white screen

TantumWallet Android App Issues and Solutions

TantumWallet has errors/crashing/not working
TantumWallet server network connectivity issues
TantumWallet has black screen

TantumWallet iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever TantumWallet app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix TantumWallet app crashes or not working on Iphone (iOS):

Close and restart the TantumWallet app on iPhone
Update TantumWallet app to the Latest Version for iOS
Uninstall and reinstall TantumWallet iPhone app
Update your iPhone to the latest iOS version

Fix TantumWallet on iPhone unable to connect to server/internet connection issues::

To resolve TantumWallet network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix TantumWallet black/white screen (blank screen) on iPhone:

Follow the TantumWallet iOS app troubleshooting guide Here →

TantumWallet Android App Issues and Solutions

Fix TantumWallet not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent TantumWallet app issues:

Force Stop the TantumWallet App
1. On android, goto "Settings" » click TantumWallet app. » click "Force Stop".

Update TantumWallet to the latest version on PlayStore

Clear TantumWallet App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "TantumWallet app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch TantumWallet.

Fix TantumWallet unable to contact server/ TantumWallet internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click TantumWallet » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got TantumWallet » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch TantumWallet on android.

Solve TantumWallet black/white screens issue on Android:

Follow the TantumWallet android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at TANTUMPAY, developers of TantumWallet.

About this app

Your Tantum ID allows you to verify your age or identity to stores and services online with a simple scan of a QR code. Traditional verification tools require human interaction via video call to verify your identity. Create an account, scan your ID document, take a video selfie, and you're done. With your anonymous Tantum ID, you're back in control of your own data. With this app, that's no longer necessary. We will verify your document and compare it to your selfie to confirm your identity and provide you with a verified account.