NJ TRANSIT app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️
Something else
59.5%

Login
21.4%

Not working
9.5%

Account
4.8%

Problems reported in the last 24 hours

24 hour clock ⏰

📋 25 Reported Issues:

G
George Kaufer 2023-09-13

Can't figure out how to obtain push notifications rather than emails for service alerts.

J
Jane Caliguari 2023-04-11

I downloaded the app and then went to my email for the validation code, but when I went back to the app, there was no place to enter the validation code. Extremely frustrated. I tried uninstalling and reinstalling, etc and nothing worked.

J
Jessica Esposito 2023-02-28

Unable to authenticate device and unable to connect to server

J
Jane McCutcheon 2023-01-02

The app said it needs to update. When I try on my android phone it says "something went wrong, try again". I have tried multiple times. I cleared my app cache. Same result. I uninstalled the app. When I try to reinstall it says "something went wrong, try again" Now what?

N
NN 2022-12-28

Not able to login. It says "We are unable to process the request". Tried everything..Uninstall, Install, clear cache etc...Nothing worked

C
Christopher Barthelmas 2022-12-23

NJ transit app wont let me set a password, I am entering it correctly with a capital letter, 8 characters, numeral, and symbol. I have tried 3 different passwords to no avail. Aaarrrgh!!!

D
Daniel Svorinic 2022-12-13

Unable to sign into app to buy tickets. Times out and also says unable to authenticate device.

K
Kocendova 2022-08-28

Unable to log into njtransit app, Receiving server not found or unable to authenticate error. Does not respond to touch.

E
Elishka Kocendova 2022-08-28

Unable to log into njtransit app, receiving server not found or unable to authenticate error. It does not even respond to touch.

E
Ed Kutin 2022-08-11

For two days in a row, coming home on NJT, the ticket on my app stopped showing after boarding a train at my connection at secaucus, saying session data expired. It was working at secaucus, as I got through the turnstiles, but after boarding my Bergen line train, I got that message, and no ticket displaying. The same thing 2 days in a row! Very fortunately, I have extra tickets from my 20 pack due to vacation time so I was able to use an extra ticket, but I can't keep using two tickets to get home every day. This needs to be fixed! I have been using this for years, usually without issue (I recall there was a similar glitch a few months ago, that affected many, but then tickets didn't work at all). Please fix!

N
Nancy Fox 2022-08-05

I had trouble accessing my Tickets on my trip to NYC and again back from NYC. I purchased my tickets on my phone app. I couldn't connect to internet. I used MTA (Long Island Railroad) App and had no trouble to or from Penn Station. The tickets activated just fine. This is not the first time this has happened. It seems to always happen on NJTransit. The ticket collector was very annoyed with me and no one at the NJ Transit information booth in Penn Station could help me at all. This is such a problem for me.

W
Wendy 2022-06-22

It says failed to connect to server Then I tried restarting, nothing work. Tried resetting my password but couldn't find my email.

Q
QP 2022-06-07

When I tried to set up an account, app always shows "Unable to authenticate device"

M
Mary Carley 2022-06-07

app is unable to connect to the server have deleted it and reinstalled several times what’s up with this?!? UGHHHH

A
Aleksandra Budzinska 2022-06-01

App is saying it cannot verify my account and I cannot activate my tickets

M
Maxine Steele 2022-05-28

When I type in an address in trip planner, it always says "unable to resolve address." I have not encountered this problem before.

L
L 2022-05-24

app keeps saying session expired, should log out and log in again but i am not logged in. cant access the account anymore

J
Jon Girson 2022-05-22

Keep getting error message unable to authenticate. I had an account on here 6 years ago and used to purchase tix all the time, but had no longer needed this app. App doesn’t recognize my email address so I am using same email address to create new account and I am unable to do so in hopes of buying tix for this weekend.

J
Jikitsa Patel 2022-05-21

Unable to log into njtransit app Receiving server not found error Unable to reset password Reinstalled the app and still no success I have purchased tickets to community today

T
Tim A 2022-05-08

Have tried several tries to connect to server. Turned phone on and off, uninstalled & reinstalled app. Next best choice is to speak to NJT customer service at Newark Penn. it seems to be a common problem but there’s still a lot of work to be done. It’s a shame since they have Flexpass but only on the Mobile app.

M
Marie Madonna 2022-05-07

This App never works any more. I am purchasing paper tickets

J
John 2022-05-04

Just downloaded the app. I am getting "Could not connect to the server"

T
T Blumer 2022-04-29

Just downloaded app, when I open it, it says Device Error, could not connect to server Does this app work at all? Please advise! thanks

Z
Zobeida Altagracia 2022-04-19

When I try to look at my tickets or train schedules it gives me a “device error” code

P
Paul Pavlosky 2022-04-04

Bus ticket won't activate after repeated tries.

Showing 1-25 of 25 reported issues:

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Developer: NJ TRANSIT




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