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Last Updated on 2024-04-15 by Renfe Viajeros

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App has problems

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Common Renfe Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Renfe app on iOS and Android devices. Solve all Renfe app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Renfe iPhone Issues and Solutions

Renfe iOS app crashes, not working, errors
Renfe iOS app network issues
Renfe on iOS has black/white screen

Renfe Android App Issues and Solutions

Renfe has errors/crashing/not working
Renfe server network connectivity issues
Renfe has black screen

Renfe iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Renfe app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Renfe app crashes or not working on Iphone (iOS):

Close and restart the Renfe app on iPhone
Update Renfe app to the Latest Version for iOS
Uninstall and reinstall Renfe iPhone app
Update your iPhone to the latest iOS version

Fix Renfe on iPhone unable to connect to server/internet connection issues::

To resolve Renfe network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Renfe black/white screen (blank screen) on iPhone:

Follow the Renfe iOS app troubleshooting guide Here →

Renfe Android App Issues and Solutions

Fix Renfe not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Renfe app issues:

Force Stop the Renfe App
1. On android, goto "Settings" » click Renfe app. » click "Force Stop".

Update Renfe to the latest version on PlayStore

Clear Renfe App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Renfe app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Renfe.

Fix Renfe unable to contact server/ Renfe internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Renfe » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Renfe » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Renfe on android.

Solve Renfe black/white screens issue on Android:

Follow the Renfe android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Renfe Viajeros, developers of Renfe.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Renfe Website

Privacy Policy: https://www.renfe.com/es/es/informacion-legal/sociedades/viajeros/privacidad-cookies/politica-privacidad

Developer: Renfe Viajeros

55.56% Contact Match

Developer: Renfe Viajeros

E-Mail: [email protected]

Website: 🌍 Visit PlayRenfe Website

About this app

Aplicación oficial de this app para la compra y gestión de tus viajes en trenes Ave, Larga Distancia, Media Distancia y Avant. - Gestionar tus abonos y formalizar viajes, ¡imprescindible si eres viajero frecuente! - Accede a tu perfil y gestiona tus datos personales, datos de tus acompañantes y ¡mucho más! Además, si quieres sacarle el máximo partido, regístrate en la app y accede a todas las funcionalidades personalizadas que tenemos para ti. ¿A qué esperas? Cuando compras tus billetes en la app, ¡no te cobramos gastos de gestión! Descarga ya la app de this app gratis y empieza a sacarle partido. ¡Buen viaje!