CTD app not working? crashes or has problems?

CTD Status

Last Updated on 2020-12-18 by NeoGLS

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Common CTD Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CTD app on iOS and Android devices. Solve all CTD app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CTD iPhone Issues and Solutions

CTD iOS app crashes, not working, errors
CTD iOS app network issues
CTD on iOS has black/white screen

CTD Android App Issues and Solutions

CTD has errors/crashing/not working
CTD server network connectivity issues
CTD has black screen

CTD iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CTD app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CTD app crashes or not working on Iphone (iOS):

Close and restart the CTD app on iPhone
Update CTD app to the Latest Version for iOS
Uninstall and reinstall CTD iPhone app
Update your iPhone to the latest iOS version

Fix CTD on iPhone unable to connect to server/internet connection issues::

To resolve CTD network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CTD black/white screen (blank screen) on iPhone:

Follow the CTD iOS app troubleshooting guide Here →

CTD Android App Issues and Solutions

Fix CTD not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CTD app issues:

Force Stop the CTD App
1. On android, goto "Settings" » click CTD app. » click "Force Stop".

Update CTD to the latest version on PlayStore

Clear CTD App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CTD app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CTD.

Fix CTD unable to contact server/ CTD internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CTD » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CTD » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CTD on android.

Solve CTD black/white screens issue on Android:

Follow the CTD android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at NeoGLS, developers of CTD.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit CTD Website

Privacy Policy: https://geomessaging.neogls.com/privacy_policy_en.html

Developer: NeoGLS

About this app

Thanks to this application, get the information about the traffic or road events around you in real time during your daily commute in the urban area of Bordeaux. It allows to improve the urban mobility while respecting traffic fluency, the security of users and environmental footprint. Download this application and make a new step towards smart driving !