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⚠️ Most reported problems ⚠️

Login
50.0%

Account
25.0%

Not working
25.0%

problems reported in the last 24 hours

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Common DKV Mobility Problems & Solutions. Troubleshooting Guide

       


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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at DKV EURO SERVICE GmbH + Co. KG, developers of DKV Mobility.




About this app

Whether you're looking for DKV Mobility service stations or charging points in Europe or within your neighborhood area, or whether you want to wash or park your vehicle, or even settle your refueling bill with your smartphone: Our app is always there to guide you to the desired result in just a few steps.  DKVMobility &GO feature guides you through the entire refueling process: from selecting the nearest APP&GO station to authorizing payment - the DKV Mobility APP remains available to help you save valuable time in your daily routine.  Now you can use even more functions to tailor the DKV Mobility App to your needs: Save your filter settings, favorite individual stations and create individual lists to get a relevant and personalized search result at any time.  The new update of the DKV Mobility App not only gives you access to over 66,000 fuel stations, but to also more than 200,000 public charging points in our network.  Another unique feature is the intelligent route planning, where the DKV Mobility App automatically calculates the best route with optimal charging stops for long distances.  During the rest of the time, the card is inactive, and transactions will be declined.  Actively managing time windows in which the DKV CARD can be used?  Simply start the 60-minute time window during which fuel can be purchased.  After the time has expired, the card is automatically deactivated again.  The DKV Mobility app is your practical everyday help.  What other benefits does the DKV Mobility App offer?  The activation mode "on demand" offers the possibility to activate cards only for the period in which they are used for a transaction.  It's easy and is just one click away.  If you need immediate assistance, for example in the event of a breakdown or the loss of your card, DKVMobility offers direct dialing to connect you to the helpline.