Cosmo Connected app not working? crashes or has problems?

Cosmo Connected Status

Last Updated on 2024-09-25 by Cosmo Connected

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31 User reports:
App has problems

User reports 31

⚠️ Most reported problems ⚠️

Not working

48.4%

41.9%

Account

3.2%

Connection

3.2%

problems reported in the last 24 hours

24 hour clock ⏰

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Common Cosmo Connected Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Cosmo Connected app on iOS and Android devices. Solve all Cosmo Connected app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Cosmo Connected iPhone Issues and Solutions

Cosmo Connected iOS app crashes, not working, errors
Cosmo Connected iOS app network issues
Cosmo Connected on iOS has black/white screen

Cosmo Connected Android App Issues and Solutions

Cosmo Connected has errors/crashing/not working
Cosmo Connected server network connectivity issues
Cosmo Connected has black screen

Cosmo Connected iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Cosmo Connected app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Cosmo Connected app crashes or not working on Iphone (iOS):

Close and restart the Cosmo Connected app on iPhone
Update Cosmo Connected app to the Latest Version for iOS
Uninstall and reinstall Cosmo Connected iPhone app
Update your iPhone to the latest iOS version

Fix Cosmo Connected on iPhone unable to connect to server/internet connection issues::

To resolve Cosmo Connected network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Cosmo Connected black/white screen (blank screen) on iPhone:

Follow the Cosmo Connected iOS app troubleshooting guide Here →

Cosmo Connected Android App Issues and Solutions

Fix Cosmo Connected not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Cosmo Connected app issues:

Force Stop the Cosmo Connected App
1. On android, goto "Settings" » click Cosmo Connected app. » click "Force Stop".

Update Cosmo Connected to the latest version on PlayStore

Clear Cosmo Connected App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Cosmo Connected app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Cosmo Connected.

Fix Cosmo Connected unable to contact server/ Cosmo Connected internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Cosmo Connected » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Cosmo Connected » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Cosmo Connected on android.

Solve Cosmo Connected black/white screens issue on Android:

Follow the Cosmo Connected android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Cosmo Connected, developers of Cosmo Connected.

About this app

The Cosmo Connected application is your mobility assistant for all your daily rides, whatever your mode of transportation (bike, e-scooter, motorcycle or scooter). For the Cosmo Moto, we have developed an Allianz Assistance subscription so that users of motorized two wheels can have additional insurance. Other features are also available such as trip sharing or a dashboard to review and analyze your trips. You will be able to pair your Cosmo device and enjoy all its features! In case of a fall, an alert will be automatically generated to an emergency call center that will take care of the rescue. An improved experience for more fun and safety during your trips! Download CosmoConnected and discover our new features!