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Compass Cloud Status

Published by San Diego Metropolitan Transit System

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Common Compass Cloud Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Compass Cloud app on iOS and Android devices. Solve all Compass Cloud app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Compass Cloud iPhone Issues and Solutions

Compass Cloud iOS app crashes, not working, errors
Compass Cloud iOS app network issues
Compass Cloud on iOS has black/white screen

Compass Cloud Android App Issues and Solutions

Compass Cloud has errors/crashing/not working
Compass Cloud server network connectivity issues
Compass Cloud has black screen

Compass Cloud iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Compass Cloud app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Compass Cloud app crashes or not working on Iphone (iOS):

Close and restart the Compass Cloud app on iPhone
Update Compass Cloud app to the Latest Version for iOS
Uninstall and reinstall Compass Cloud iPhone app
Update your iPhone to the latest iOS version

Fix Compass Cloud on iPhone unable to connect to server/internet connection issues::

To resolve Compass Cloud network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Compass Cloud black/white screen (blank screen) on iPhone:

Follow the Compass Cloud iOS app troubleshooting guide Here →

Compass Cloud Android App Issues and Solutions

Fix Compass Cloud not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Compass Cloud app issues:

Force Stop the Compass Cloud App
1. On android, goto "Settings" » click Compass Cloud app. » click "Force Stop".

Update Compass Cloud to the latest version on PlayStore

Clear Compass Cloud App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Compass Cloud app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Compass Cloud.

Fix Compass Cloud unable to contact server/ Compass Cloud internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Compass Cloud » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Compass Cloud » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Compass Cloud on android.

Solve Compass Cloud black/white screens issue on Android:

Follow the Compass Cloud android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at San Diego Metropolitan Transit System, developers of Compass Cloud.

100% Contact Match

Developer: San Diego MTS

E-Mail: [email protected]

Website: Visit Compass Cloud Website

About this app

Get your fare -- anytime, anywhere! Taking the bus, Trolley, SPRINTER and COASTER in San Diego has never been easier now that you can get your MTS and NCTD transit passes right on your phone.