MortgageQuestions Reviews

So with the super low interest rates, we re-financed our mortgage with RocketMortgage. Their app was pretty good. I became a bit concerned when a no-name lender (PHH) bought our mortgage. Even though it’s only been one month, I’m already extremely disappointed. MortgageQuestions is clunky, unstable & really just miserable to try using. The inability to schedule a specific date for your payment is absolutely unacceptable! Then once you find MortgageQuestions won’t allow a specific date to be chosen, it locks up & will not allow you to back out. Only option is to close MortgageQuestions & log back in. Which by the way is sketchy as well. At times I’m not allowed to log into my own account, or given a prompt stating I’m not authorized to make electronic payments. The developers should consider basic functionality rather than throwing in duplicate info such as home values in my neighborhood. I presume they’ve heard of Zillow? If rates keep dropping, I may consider another refi just to escape this piece of crap app!

Suggests me to enroll in paperless delivery of correspondence - but MortgageQuestions literally will not let me. I have auto draft setup but they will literally not take my money and instead charge an additional $7.50 because their feature is broken…

Edit: I was told to reach out to the email below. I was told it takes 3 business days for a response. Nothing happened, I inquired why that was, and I was told response time is 10 days. 10 days went by, I inquired why that was, and I was told 30 DAYS is the response time. In what world is 30 days acceptable…..

When I am credited with the fees plus whatever the interest rate is at now, 7%? I will take down this review.

Received letter saying my loan was moving to PHH 3/28
Letter stated I would receive further info to pay my bill. Never received any other info. Called on 4/7 and was told there’s no record of my account. I was concerned because my mortgage was due on 4/01. I was told I wouldn’t have to pay and there’s a 60 day period.
4/11 I login to the PHH and it says my payment is past due.
Why are you taking over loans 3 days prior to a mortgage payment being due and not giving any information on how to pay it, then saying it’s not in your system, and then saying it’s late?

Call during business hours and you will receive a “please call back during business hours” message. And that’s only after you go through 20+ prompts to get where you need to be on the phone call. Have had to call multiple times to try and fix their own mess up that makes them believe the house was uninsured for a 2 month time frame even though I have given proof of insurance (something they should easily be able to obtain from the policy they already have on file) this is all a ploy to tack on extra fees to the loan that with their personal insurance coverage that is outrageously priced. How this business is allowed to exist with all the regulations around home loans astounds me. I hope this company gets what it has coming to it.

Login is sketchy at best. You fill in the user name and password and tap login and it constantly reverts back to the login screen. Then after multiple attempts it will go through but only after it goes back to the login screen and you think it’s not working. Fingerprint login has the same issues.
Trying to make a payment takes multiple attempts. You can’t select a date for your payment to be made even though you are given a calendar which makes one think they can choose a date.
If you switch screens or try to go back MortgageQuestions crashes and you get to go through the hit or miss login routine again. Horribly unstable to the point that some would question if it’s a legit app....Am I sending my mortgage payment to some guy in Nigeria? Hmmmm.

I’m making my last mortgage payment on MortgageQuestions . I only owed 859$ left yet my payment still showed 1800$ on MortgageQuestions . After calling customer service I received a pay off quote (which they charged me 30$ for). Not having the time to go to the bank to wire the money due to holiday travels I then said screw it and decided to make the 1800$ payment on MortgageQuestions , with hopes that they’d refund me the money eventually. To my surprise I could not make the payment through MortgageQuestions anymore. So I had to use the automated phone system which they charged me 7$ to use. And on top of that they charged me a late fee. Thanks a lot for making a good moment extremely difficult and sucking as much money as possible out of me.

Downloaded it since our mortgage was switched to PHH this month and I was able to set up an account, but MortgageQuestions keeps freezing on loading screens for me. It froze when I had completed the account set up process, even though I immediately got an email saying my account was set up. After 10 minutes staring at the loading screen, I closed MortgageQuestions , started again and now it still gets stuck on a loading screen when I try to log in. My account is fine, as I was able to log in on the website, so something is wrong with MortgageQuestions it seems.

I don’t like that you can’t change anything on the payment once you submit the payment. There’s no edit button on the page. If I want to change the date of when my payment is coming out of my account it will not let you edit nothing. Like I said there’s no edit button. I wish that was fixed. Also the amount I would like to set up $1,000. a week to come out of our account but you can’t do that either.
Thank,
Timothy and Shannon wilhoit

Decent interface, seems like the auto pay function doesn’t really work though, MortgageQuestions gives many errors, and the only option is to call into a number that has a ridiculous phone tree that is unpleasant to navigate. My mortgage was sold to them so oh well, there’s not really any other option for us.

Always having problems with MortgageQuestions every single time I try making my mortgage payment every month. I have to delete and reinstall MortgageQuestions . In all the years I have been have been paying my mortgage, I have never had so many problems with other mortgage companies as I have with this one. This company needs to update their App for better use. Also I wish I could talk to someone that doesn’t have a heavy accent. Since I have been with them I haven’t spoken with anyone from US only from other countries. Hopefully this company fix their many many problems they have.

Is this a glitch in MortgageQuestions ? There is no option to select a specific day to make a payment. Anytime I try to schedule a later date it says invalid must schedule date before “today’s date”, which defeats the purpose of scheduling a payment. It’s a bit inconvenient to have to log in on a specific date I want to pay vs being able to schedule a payment on the day I wish to pay. Also after attempting to choose the date MortgageQuestions ’s screen freezes. You can no longer click to pay or exit out. You have to kill MortgageQuestions then login again. It’s a bit troublesome at the moment. I hope these are simply glitches and they can be fixed with an update.

This was fixed but is now back. I like the text verification but it only works around one of three times since it was implemented. After login it redirects to the verification but just goes gray and has the spinning icon moving but nothing happens. I close out and try again a few times and if it persists I close out and try again later. Frustrated

The WEB site of PHH Mortgage is is a fiasco, a joke, and disappointing, BUT MortgageQuestions is excellent. Easy to use, easy to navigate. Very intuitive. All the information of my mortgage is at my finger tips. I am an APPLE products user and in my MacBook is impossible to see documents—website doesn’t support Safari. Now, with MortgageQuestions I can see my Mortgage payments, balances, equity, and escrow; also an update value of my house. Finally PHH is on the 21st century.

It has been impossible for me to make my payments on the website for some months. I have tried Google, Firefox, and Safari. So, it is a relief to be able to make a payment on MortgageQuestions because it is quite easy to navigate. I hope others don’t have the same problem, specially the elder that might have some initial obstacles with apps. Of course, there are many that don’t have this problem.

Angelo Tyson was the best customer service representative I’ve ever had the pleasure of working with over the phone he was polite professional patient and most of all had a great personality and was very helpful. I’ve had a long hard work week and he made making my payment and setting up my cellphone app so I could do so in a timely manner. Look for to the great customer service here at plaza home mortgage. Thanks again Mr. Angelo!! 5 stars.

Phh company is always helpful. Specially customer service worker are extra ordinary. Philippine’s customer service workers gave extra ordinary service to Phh company in this world. I always found during my called those customer service workers. Please increase their pay check. Thank you and Happy mother day.

Why do you charge an additional fee for someone to pay online. That is horrible service! You are a horrible company to partner with and I will tell everyone I know how you manipulate to get an additional $8 per month for paying a bill that cost you nothing!!!!!!!!!

The gentleman I talked to today was very very helpful on my past due payment. he explained it very calmly and how to fix it and what the problem was and very knowledgeable!

He reassured me that my credit score would not be impacted by this customer error.

Only issue I have is the inability to have two mortgages pay online….i have to pay the other by phone.. would like to have both on line

I love the way i can use MortgageQuestions and easy to pay my mortgage . They always help me if I need help with very professional explanations. They have a answer to all my questions. Thank you to be my perfect bank.. I think is a perfect bank to do any business, because they know how to handle it all.