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by Tjinaz7

So with the super low interest rates, we re-financed our mortgage with RocketMortgage. Their app was pretty good. I became a bit concerned when a no-name lender (PHH) bought our mortgage. Even though it’s only been one month, I’m already extremely disappointed. This app is clunky, unstable & really just miserable to try using. The inability to schedule a specific date for your payment is absolutely unacceptable! Then once you find the app won’t allow a specific date to be chosen, it locks up & will not allow you to back out. Only option is to close the app & log back in. Which by the way is sketchy as well. At times I’m not allowed to log into my own account, or given a prompt stating I’m not authorized to make electronic payments. The developers should consider basic functionality rather than throwing in duplicate info such as home values in my neighborhood. I presume they’ve heard of Zillow? If rates keep dropping, I may consider another refi just to escape this piece of crap app!

by Hiking_colorado

Call during business hours and you will receive a “please call back during business hours” message. And that’s only after you go through 20+ prompts to get where you need to be on the phone call. Have had to call multiple times to try and fix their own mess up that makes them believe the house was uninsured for a 2 month time frame even though I have given proof of insurance (something they should easily be able to obtain from the policy they already have on file) this is all a ploy to tack on extra fees to the loan that with their personal insurance coverage that is outrageously priced. How this business is allowed to exist with all the regulations around home loans astounds me. I hope this company gets what it has coming to it.

by Nttick

Login is sketchy at best. You fill in the user name and password and tap login and it constantly reverts back to the login screen. Then after multiple attempts it will go through but only after it goes back to the login screen and you think it’s not working. Fingerprint login has the same issues.
Trying to make a payment takes multiple attempts. You can’t select a date for your payment to be made even though you are given a calendar which makes one think they can choose a date.
If you switch screens or try to go back the app crashes and you get to go through the hit or miss login routine again. Horribly unstable to the point that some would question if it’s a legit app....Am I sending my mortgage payment to some guy in Nigeria? Hmmmm.