UBA app not working? crashes or has problems?

UBA Status

Published by United Bank For Africa

Manage your accounts, send money, top-up airtime, schedule your bills, save for
your goals, and much more..

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Are you having issues? Select the issue you are having below and provide feedback to UBA.

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Most reported problems

Reported Issues: 1 Comments

By Abubakar Muhammad yakubu 10 months ago

The app has been unreliable for some users, with frequent errors and difficulty opening.

Common dislikes about UBA app

- The app has been unreliable for some users, with frequent errors and difficulty opening.

- The lack of biometric authentication for transactions is a drawback for some users.

- The developers may not be adequately testing the app before releasing it, leading to ongoing issues for some users.

Have a Problem with UBA Mobile App? Report Issue

Common UBA Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot UBA app on iOS and Android devices. Solve all UBA app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

UBA iPhone Issues and Solutions

UBA iOS app crashes, not working, errors
UBA iOS app network issues
UBA on iOS has black/white screen

UBA Android App Issues and Solutions

UBA has errors/crashing/not working
UBA server network connectivity issues
UBA has black screen

UBA iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever UBA app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix UBA app crashes or not working on Iphone (iOS):

Close and restart the UBA app on iPhone
Update UBA app to the Latest Version for iOS
Uninstall and reinstall UBA iPhone app
Update your iPhone to the latest iOS version

Fix UBA on iPhone unable to connect to server/internet connection issues::

To resolve UBA network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix UBA black/white screen (blank screen) on iPhone:

Follow the UBA iOS app troubleshooting guide Here →

UBA Android App Issues and Solutions

Fix UBA not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent UBA app issues:

Force Stop the UBA App
1. On android, goto "Settings" » click UBA app. » click "Force Stop".

Update UBA to the latest version on PlayStore

Clear UBA App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "UBA app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch UBA.

Fix UBA unable to contact server/ UBA internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click UBA » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got UBA » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch UBA on android.

Solve UBA black/white screens issue on Android:

Follow the UBA android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at United Bank For Africa, developers of UBA.

100% Contact Match

Developer: United Bank for Africa Plc

E-Mail: [email protected]

Website: Visit UBA Website

100% Contact Match

Developer: United Bank for Africa Plc

E-Mail: [email protected]

Website: Visit United Bank for Africa Plc Website

About this app

Manage your accounts, send money, top-up airtime, schedule your bills, save for your goals, and much more... The this app Mobile App is your Personal Financial Manager and It's Made for you! What's great about the new this app Mobile App? Everything! 1. 4.