Domuso Resident Portal Reviews

DomusoResidentPortal cancelled its automatic payments without any notice (I have screenshots to prove DomusoResidentPortal gave me confirmation of automatic payments). DomusoResidentPortal will not sync with either of my bank account apps despite saying they are compatible and just sits there and loads forever. If I try basically anything on DomusoResidentPortal it sits there and loads until it times out and stop (Yes I’ve tried on and off wifi on many different occasions). This forces you to use a debit or credit card which is a 3.25% fee and that is absolutely ridiculous when paying something expensive like rent. DomusoResidentPortal will also randomly change which account it has selected for payment without you changing it. Every time you log in it’s just a guess what it will have selected so you have to carefully go through and make sure everything is selected right. I tried calling customer service multiple times and never was able to get through to a person and never received a callback even thought I left my phone number as requested. Really awful stuff from a finance app. The creators of DomusoResidentPortal are criminals! If your rental property uses DomusoResidentPortal RUN!! P.S. they keep deleting my one star review

Never can get mobile check/money orders uploaded. I’ve literally NEVER encountered an issue scanning ANY checks for banks or other devices. This is the CRAPPIEST piece of tech.
You take a ✨PERFECT✨ picture of a certified check, you get a minimum of four errors, or the loading wheel of death.
Customer support doesn’t respond. Shouldn’t rent be easy to pay? If you’re an apartment manager or property management company, the user interface is atrocious. If you want a payment portal that works, do business with another provider.

Never had an issue with Domuso before now over the last couple of years it will not scan money orders property. Just today even though I scanned and Domuso stated it accepted my payments with, receipts of proof mind you, I receive an eviction notice from my apartment management company.

They stated they did not receive payment on my end, when I have proof that payment was made. I contacted customer support and they said, “Well it shows you need to scan the checks and we sent you notice of this.”

I NEVER received notice that my payment wasn’t accepted until after I spoke with customer support!!

This type of thing can cause people to have bad credit reporting and be evicted from their apartments because of Domuso’s screw up!

Rent is due. Make exact payment from my bank account. Balance increases by $1.00. Make another payment of $1.00 for some reason. Rent balance is now the exact same amount of when I started. Basically says I didn’t pay at all. The money is gone from my account though. Good thing I’m only renting for six months before buying my house. If I had to deal with this every month. I would just drop out of society and become a hermit.

You log into your payment account - and suddenly only payment options with hefty fees are accepted. 60 USD fee to pay with a credit card.
Great user experience!

Last time only DomusoResidentPortal was buggy and wouldn’t accept the checking account. Now it’s both DomusoResidentPortal and the browser interface.
How hard is it to program a service platform with 6 payment options and l not screw your customers over every couple of months?

My apartment complex switched over to DomusoResidentPortal for residents to pay their bills. Every month is an issue as I write this review right now I’m having an issue with DomusoResidentPortal. The contents won’t come up it just a blank screen now. DomusoResidentPortal is also saying that I’ve never paid with them before when I’ve been using this stupid app for three months now. At this point DomusoResidentPortal is so useless I’d rather write out a check each month than deal with this glitchy app.

My apartment complex previously used resident portal. I could pay my bills on time, never had a single issue, and even got a breakdown of the charges. Since my apartment management changed to Domuso, I’ve been charged late fees THREE times for payments that mysteriously didn’t get approved, despite using the same payment method I always had. The only card DomusoResidentPortal will let me use is my freaking credit card, and I have to pay $40 extra. This is one of the scummiest apps I’ve ever had the displeasure of using.

Domuso app won’t keep me logged in. Every time I open DomusoResidentPortal I have to relog in, and when I put in my password, and yes it is correct, I have to change my password every time because it doesn’t recognize it. Also if your wanting to pay ahead in payments you can’t use your bank account that will not charge you. You have to use a form of payment that is expensive. The only time the $0 fee bank account option is available is AFTER the first of the month. They say to go to the full site to make the $0 fee free payment but that totally defeats the purpose of the mobile app, also it’s the same on the full site. Been there done that. All in all. I’m through with DomusoResidentPortal. I’ll stick to paying directly from my banks bill pay or using money orders.

Neither app nor website accepts pictures of personal checks. Always an error. The apartment complex assured us there was still a fee free way to pay. Nope, doesn’t appear to be.

Property response: contact Domuso
Domuso response: phone reps just create tickets. Get an email hours later to provide all screen shots from app and web site proving you cannot deposit check, with instructions that it may take a while to respond, take check to property to avoid late fees.
Property response: we no longer take payments, must be made through Domuso, go get a money order, they seem to work.

DomusoResidentPortal give too much problem and when you contact customer service they wouldn’t even try to help you escalate it to the highest department so it can’t be solved. It has gotten to the point that I can’t even use DomusoResidentPortal to pay my rent that it was designed for and now logging in is next to impossible DomusoResidentPortal is always having one problem or another or missing some features. I know this because my friend and I have it. We both suffering some similar and different issues all the time. There is always something wrong. I wish my apartment can stop using their serves. Many tenants is complaining. I’m so sick of DomusoResidentPortal.
Even my apartment manger told me she uses Domuso to pay rent at where she lives and she too has been having several issues. Very unreliable app. Wouldn’t recommend it 💯 even in my dream SMH!!!

Must use DomusoResidentPortal to pay my rent and overall DomusoResidentPortal is garbage. Links that take you to outside DomusoResidentPortal are broken. Can’t use certified bank payments for some unknown reason. Moneygram payment options are garbage. Gotta love the capitalism at work here as my property company uses this garbage app to loophole the laws on late fees in my state. I’d take Domuso to court over this trash if I had the resources to do so. Instead you get a 1 star review for being a trash company.

I like that I don’t have to pay an extra fee to pay my rent. I just don’t like that I am not always able to view my payment history or view breakdown of charges. It’s always buffering, it feels like the only thing I can do is make a payment and that’s it. Nothing else. Even after the “update” and refreshing, it’s still giving me the same problems, but it’s whatever I guess.

“DomusoResidentPortal ’s auto-focus is highly unreliable, making it a frustrating experience to use. I often have to take multiple pictures before finally getting one that works, which wastes time and effort. It feels like dealing with a recurring nightmare every time. I strongly recommend the developers implement a more efficient scanning feature or enhance the auto-focus functionality. These updates would significantly improve DomusoResidentPortal ’s usability and save users from unnecessary frustration.”

Too many instances of it not posting properly/accurately, not sure if that could be DomusoResidentPortal itself or maybe the management not posting on time. Has glitched out and not pushed a rent payment through on time once before, and the history doesn’t always show accurately. Not a terrible app but could be better.

I like DomusoResidentPortal it is easy to use, quick and sufficient. However I don’t like the fee charge. You make these more simple but it cost and I only use DomusoResidentPortal when I am super busy. I will not use DomusoResidentPortal all the time because I do t want to pay extra. It shouldn’t be that way

A VERY convenient way to pay rent and enjoy my apartment experience that much more. Having lived in apartments for over 30 years, this is a great way to settle things, short and sweet. I do a comedy blog, so this process gives me piece of mind so I can concentrate on that. Indigo at the Park has been super to me. I have spread the word about them and Domuso, especially this service. T. Drew Hardin

Easy to pay rent, saves me the hassle of writing a check each month. Also, in case of a dire emergency it provides you an option to use a credit card to pay.

They are only interested in charging as much as possible no matter which bank or method of payment I can’t make a certified payment without using the most expensive option! These guys are so fantastically scummy and crappy that they only generate a canned auto generated response with all the extra money they scam people out of I hope they can sleep at night! Give them 5 stars because they are great at being criminals!

Works like it should without any fluff or nonsense. Easy to see my rent amount, several ways to make a payment., And the payment works
🌟🌟2 things that I think would make it perfect are Face ID login and dark mode. Otherwise i love the convenience of not having to write a check and take it to the office every month. Thanks for a great app!

Makes it quick and easy to make payment also you can count the on time payment in your credit reporting account