Contact Domuso Resident Portal Support

by Rack123456789091$3

This app cancelled its automatic payments without any notice (I have screenshots to prove the app gave me confirmation of automatic payments). The app will not sync with either of my bank account apps despite saying they are compatible and just sits there and loads forever. If I try basically anything on the app it sits there and loads until it times out and stop (Yes I’ve tried on and off wifi on many different occasions). This forces you to use a debit or credit card which is a 3.25% fee and that is absolutely ridiculous when paying something expensive like rent. The app will also randomly change which account it has selected for payment without you changing it. Every time you log in it’s just a guess what it will have selected so you have to carefully go through and make sure everything is selected right. I tried calling customer service multiple times and never was able to get through to a person and never received a callback even thought I left my phone number as requested. Really awful stuff from a finance app. The creators of this app are criminals! If your rental property uses this app RUN!! P.S. they keep deleting my one star review

by Brenchard05

This app give too much problem and when you contact customer service they wouldn’t even try to help you escalate it to the highest department so it can’t be solved. It has gotten to the point that I can’t even use the app to pay my rent that it was designed for and now logging in is next to impossible The app is always having one problem or another or missing some features. I know this because my friend and I have it. We both suffering some similar and different issues all the time. There is always something wrong. I wish my apartment can stop using their serves. Many tenants is complaining. I’m so sick of this app.
Even my apartment manger told me she uses Domuso to pay rent at where she lives and she too has been having several issues. Very unreliable app. Wouldn’t recommend it 💯 even in my dream SMH!!!

by Barefootmama3

Domuso app won’t keep me logged in. Every time I open the app I have to relog in, and when I put in my password, and yes it is correct, I have to change my password every time because it doesn’t recognize it. Also if your wanting to pay ahead in payments you can’t use your bank account that will not charge you. You have to use a form of payment that is expensive. The only time the $0 fee bank account option is available is AFTER the first of the month. They say to go to the full site to make the $0 fee free payment but that totally defeats the purpose of the mobile app, also it’s the same on the full site. Been there done that. All in all. I’m through with this app. I’ll stick to paying directly from my banks bill pay or using money orders.