Resident Portal Mobile Reviews

Ever since Rachel has been the manager everything for me has been so smooth so much respect and hospitality coming from her so much understanding she’s amazing I have dealt with all of them and she is by far the best she has took in this please above and beyond what it was when I moved in 2 1/2 years ago I hope that she stays longer and I hope that she continues to get the respect she deserves. Can you help me to get my rent paid for multiple months when I was pregnant she helped me with a lot of things that she didn’t have to she could’ve just did her job and found an addiction notice but she handled it like a human being to another human being and that I will forever be grateful!

Honestly, it’s super easy to use for making payments on my rent. It saves multiple forms of payment and is free if you are using electronic checks by giving them a checking account to draft from each month. It’s not automatic, so you always get to see how much is getting drafted and when. I appreciate that because sometimes my paychecks don’t always land on the first.

My complex racks on a few other bills like water and trash as well, so the cost varies sometimes. I receive a written letter of how much those extra fees are per month, but I can’t see total amount due until the amount is actually due. Since they send me out the letter a week in advance, I wish there was a way to see that in ResidentPortal as well. I just hate checking my mail or wasting paper when an electronic notification within ResidentPortal seems like it would be easy.

The maintenance side of ResidentPortal still feels clunky to me, so it’s a feature I don’t use much. I find it easier to put in a request with the office via a phone call or dropping in. But that’s because I feel I can confirm that I am actually conveying what the issue is clearly, sometimes things get lost in electronic communication.

Overall still feels pretty solid though. I’m glad my complex utilizes ResidentPortal.

This is a very good and easy to use app for rent payments and maintenance requests. HOWEVER, the maintenance request section needs improvement. When you select the area in your residence that needs work, the next field that shows the type of work needed should have some kind of filter applied based on the area you just selected. To elucidate, if I select “Kitchen“ so that I can have my garbage disposal fixed, I should not have to sift through options like “car wash“, “front door“, swimming pool“, and so on in the next field. Is there a swimming pool in my kitchen?! Is there a car wash in my kitchen?! I think not. These options should be filtered out so that I can go straight to the ones that are relevant to my kitchen. This seems like a very easy thing for the developers to do, but it has been this way for years.

Other than that, a good app.

I’m really impressed by how easy and beautiful ResidentPortal is to navigate. It is really nice to see the itemized break down of your monthly payments — it is infinitely better than trying to figure it out on the desktop payment portal.

I also really love how you can have multiple residences on ResidentPortal — I’m a student and signed a lease for a different apartment at the end of the summer, and I am able to easily toggle between my current residence and with my upcoming residence. It makes it so much easier to pay deposits and fees without having to do it in more than one place.

I absolutely love the maintenance feature of ResidentPortal. The only thing that is frustrating is there isn’t a way to know when they are coming. Would be nice if they could send a response with an estimated time the day they are coming, even if it’s an hour range.
Example: I work 3rd shift, submit my request the previous night, come home and normally go to sleep at 8am. I have no idea if they are coming at 8:30, 10, 4pm... With an estimated time I could know whether or not to stay up, sleep, or expect to be woken up in the middle. (A requested time slot option would help with the woken up in the middle part 😣). Also helps with “If I go to the store now, are they going to show up while I’m gone...?”

ResidentPortal is a breeze for making gym reservations. Done in seconds instead of waiting minutes for the reservation system to load on the website. Deleting messages is also simple. There is a “select all” to delete messages on ResidentPortal . Hopefully ResidentPortal is not as buggy as the webpage. Will update later if more than the limited number of people show up at the gym since now there are 2 methods for making reservations. Hopefully they are synced with each other.

I’m a new resident, only 2mos new here. So far it’s great. The portal was correct with monies owed including a credit that I had from the previous move in fees. Office staff is FABULOUS (only one snag, one of the office girls came to my apartment to look at something and I asked for the manager to call me back, she said she would relay the message but no one called or came by) that was a little disappointing, it left the impression that 1. Your manager got the message and did not care enough to call 2. The manager never got the message to begin with.

Maintenance

Fantastic crew! Very friendly. Very professional. Very prompt.
The maintenance supervisor (an older Caucasian gentleman) is a lil rough around the edges. One time he was at my apartment to look at something, and as I was trying to explain the situation, he checked his watch to look at the time, so I said to him “why are you checking your watch it’s not important what I’m saying?” And he said “well yeah it’s getting close to inaudible”. He was at my apartment approximately 3:15 PM. That was just very rude.

Overall ResidentPortal is a great feature! Thank you.

App constantly crashes when doing move in inspection. Haven’t gotten anything to work since it crashes.
All this while Not running other apps. No events or disruptions that would interfere with app.
App crashed while typing in notes field multiple times. App crashed after uploading and “saving photos.” Which were not saved in the end.
Even photos were lost after saving and moving on to another screen. Going back after going into photo upload makes the data in top level fields disappear. When app crashes after saving and going into a new section, data is lost even after “saving.”
This might seem handy to see your monthly bill, but it is not useful when nothing it is supposed to do works without constant crashes and lost data.

ResidentPortal is easy to use and great for contacting my apt complex. However i just bought a new iphone the other day, instantly had an update to ios 14.7 and now when i go to open ResidentPortal i get a notification that states “you cannot access this application on rooted/jailbroken device” when the phone was maybe a day old and never jailbroken, so ResidentPortal is completely useless now, used ResidentPortal for over 2 years now and first time ive ever seen this. Not sure if they just need to push an update or what but ResidentPortal is completely bricked essentially cannot do anything because it thinks my brand new phone is jailbroken, which it is not. Pretty ridiculous.

I was receiving email and text notifications from my property, and after last week’s update, the notifications stopped. I didn’t get any of the alerts from my property regarding the ice storm in Texas, and I didn’t get the texts stating my orders had been delivered to the Leasing Office. Thankfully I opened ResidentPortal yesterday or I wouldn’t have known there were alerts for me.

I have all of the notifications set to “on” in ResidentPortal AND on my phone; however, nothing came through except on the actual app…TODAY, for an order that was delivered today. I need the notifications via email and text since those alerts are more apt to be seen by me immediately.

This needs to be resolved now. I’m sure I’m not the only one experiencing this issue.

First, let me say (after reading some other reviews) that ResidentPortal appears to only be as good as the property management setting it up for their company.

I've have two maintenance requests so far, both done quickly and correctly, but that has little to do with ResidentPortal and more with the on-staff here.

Anyways, I enjoy ResidentPortal because:

1- Push Notifications

2- Simple to link a bank and/or credit/debit card

(I recommend taking that extra step to link your bank directly so that you aren't charged a convenience fee that comes with credit/debit charges.)

3- Swipe

You can easily "swipe" through all your transactions, which is nice because it lets me keep up with my utility spending, letting me know if my spending is high in electric or water.

Al I'm all, if the property you're living on lets you use ResidentPortal, I recommend downloading it and trying it at least for one payment cycle.

Easy to use. You have options to pay the rent. You can do e check or a card payment. You can set up automatics payments if you like too.

The maintenance side works well too. I used it once. The only bad thing is that they take longer to process your inquiry when you do it through ResidentPortal . I figured that if you go personally or call your management office l, they start working on your inquiry by the next busisness day.

Overall is a great app and I’m glad my management office uses it. It saves me a lot of time and money.

The management that used ResidentPortal changed and therefore they made changes to accommodate the new management for ResidentPortal. For some reason, although my credit card is still associated to my account for payments, my checking account is not. I tried using the link given by the management and also tried accessing it through ResidentPortal but neither shows my checking account info nor does it allow me to add it. When I try adding my checking account info back in it says it is already added but it is not. App worked great before. I’m surprised such a great working app is thrown by a change in management. This must happen all the time so surprised ResidentPortal couldn’t handle it. Please fix.

In theory, the apartment management company has zero obligation to make it easy for us to pay them what we owe them. So usually, the rule is, minimal effort is put into these FREE services. It is great to see that that ResidentPortal appears to be the exception to that rule.

Good job on the development and maintenance of ResidentPortal. I guess it comes down to the security and handling of my personal information.

PLEASE don’t ruin this beautiful relationship by selling my demographic data to the people who want to sell me a better toaster.

We find the portal a very good tool for knowing the rent payment and checking on what our history is with things. It’s easy to use, although my spouse still likes handing over a rent check rather do it on line. We get our water,trash, and sewer amount through email so it hasn’t been a problem. My spouse still would rather go to the office for a maintenance request, but only to explain it better in person. When we’re out of town we don’t have a problem with checking the portal. The four stars is only because of the maintenance request.

It makes paying rent nice and easy, but my issue is that it never has my full amount of rent due, until after the first of the month. It can be frustrating when you want to pay a week before the due date but don't have a paper copy of the months rent yet in the mail, and property management has yet to input the correct amount due for that month. I'm not entirely sure if that's my property managements fault or ResidentPortal doesn't update soon enough? BUT other then that great app, love the convenience of being able to pay on my phone.

ResidentPortal is terrible. It’s constantly crashing- it’s next to impossible to upload documents/photos for documentation without it crashing. I have been trying to fill out my apartment inspection checklist on and off for two days, it has crashed over 15 times. In messaging, there is no way to delete multiple messages at once, so you have to delete them one by one- which becomes a problem when you are already receiving the message to your personal email and in ResidentPortal . I don’t need two copies of every email. There is also no spell check function within its messaging system, which is just weird in this day and age.

ResidentPortal font and lack of contrast of the font has made it extremely difficult for someone who is visually impaired. The white background with the light font cannot be changed. Before the font was so much bigger and the red backdrop gave contrast. Please if any one from support can see this please give options to help make it easier to see and use ResidentPortal by allowing options on font size/boldness and maybe a dark mode option. I miss the version before the update and loved it. :( ResidentPortal made my life so much easier before this change. :( it is no longer easily accessible.

ResidentPortal makes paying rent very easy!

The only thing that is a little frustrating is the maintenance request part. The section where you have to pick where and what the problem is instead of being able to type it yourself because sometime those options given aren’t actually the problem. For example if you pick living room and then hit what’s the problem your only options are air conditioning or carpet and it doesn’t let you submit the request without choosing the option.

The only reason I don't give ResidentPortal all stars is because the convenience fee use anything other than a Money Gram is 25 dollars which I'm sure has something to do with the bank you use and not ResidentPortal but it's still really annoying. I don't want to have to pay an extra 25 for things I need to pay for or have to go through the long process of getting a Money Gram account which includes calling the company to talk to rude people just to save 22 dollars on something that shouldn't cost extra.

I enjoy using ResidentPortal cause it’s convenient than having to log onto the website and entering in Work Orders or making payments for rent. Also the message system that directly emails or tells the management to contact you is very helpful as well. One thing I think to add would be documents to sign, if everything is already esignature on the website, than we should be able to sign on ResidentPortal as well. Just something to add in.

ResidentPortal really makes paying rent and contacting the office of our apartments super easy. The maintenance section is nice as well, since they’ve got a lot of options already laid out; like where the problem is, what it is, etc..
Paying rent is as simple as hitting a button. It also sends you notifications for everything, which is perfect for someone who forgets things easily (like me).
I love the design and layout. Very smooth, and easy to navigate. Overall this is a very well-made app!

Hate having to pay rent but ResidentPortal makes it pretty seamless when I do. It’s straight forward, fast, and haven’t experienced one issue. Being able to contact maintenance change my account info or vehicle info, and quickly get any important messages from the front office are much easier through ResidentPortal then I’ve ever experienced. I also like the look and feel of it. I rarely l give reviews and never good ones. So good job!

I agree with another review on how easy it was to set up and pay my rent. But just in the review, Maintenance function had a particular problem. You cannot modify or delete. There is no cancellation of the maintenance request during and after the request has been made, if resident finds a solution before maintenance comes out. Furthermore if you go to each area to make changes or further comments the program does not allow you to do so. Although ResidentPortal provides add more buttons.

ResidentPortal is surprisingly simple, and takes off the stress of remembering when to pay my rent/utilities, or having to enter payment info every time.

However, it’s still surprisingly simple. There’s nothing particularly enjoyable about using it, it’s just designed to be the quickest way to send the rent payment. Maybe something could be added to make it more engaging, like a chance to win a free month of rent for doing *something*.

Either way, definitely use ResidentPortal if it works where you live.

ResidentPortal is super user friendly, and makes for easy requests to be done as if it was on steroids! When we came to preview the property, we noticed the flyer for it and were pretty impressed. Now that we live here, we’ve had to put two minor requests in and they were done quickly and properly. Obviously ResidentPortal doesn’t make the work done better, but it does make it easy for us all to communicate needs and they can set proper expectations.