VIDAA Status

Last Updated on 2024-07-29 by VIDAA USA INC

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210 User reports:
App has problems

User reports 210

⚠️ Most reported problems ⚠️

Not working

34.8%

Connection

31.9%

14.3%

Crashes

12.4%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with VIDAA? Report Issue

Common VIDAA Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot VIDAA app on iOS and Android devices. Solve all VIDAA app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

VIDAA iPhone Issues and Solutions

VIDAA iOS app crashes, not working, errors
VIDAA iOS app network issues
VIDAA on iOS has black/white screen

VIDAA Android App Issues and Solutions

VIDAA has errors/crashing/not working
VIDAA server network connectivity issues
VIDAA has black screen

VIDAA iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever VIDAA app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix VIDAA app crashes or not working on Iphone (iOS):

Close and restart the VIDAA app on iPhone
Update VIDAA app to the Latest Version for iOS
Uninstall and reinstall VIDAA iPhone app
Update your iPhone to the latest iOS version

Fix VIDAA on iPhone unable to connect to server/internet connection issues::

To resolve VIDAA network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix VIDAA black/white screen (blank screen) on iPhone:

Follow the VIDAA iOS app troubleshooting guide Here →

VIDAA Android App Issues and Solutions

Fix VIDAA not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent VIDAA app issues:

Force Stop the VIDAA App
1. On android, goto "Settings" » click VIDAA app. » click "Force Stop".

Update VIDAA to the latest version on PlayStore

Clear VIDAA App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "VIDAA app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch VIDAA.

Fix VIDAA unable to contact server/ VIDAA internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click VIDAA » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got VIDAA » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch VIDAA on android.

Solve VIDAA black/white screens issue on Android:

Follow the VIDAA android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at VIDAA USA INC, developers of VIDAA.

Verified email ✔✔

E-Mail: support@vidaa.com

Website: 🌍 Visit VIDAA Smart TV Website

Privacy Policy: https://www.dropbox.com/s/tjknvhaexk164xb/Mobile%20App%28End%20User%20License%20Agreement%29.docx?dl=0

Developer: VIDAA USA, Inc.

About this app

The this app Smart Remote App is a convenient and easy way to control any TV in your home which runs the this app Smart TV OS. Cannot find your TV Remote? It provides all of the functions of your TV remote and more. The compatibility may vary depending on your TV model number.

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